Exam 10: Communicating in Person: Professionalism, Etiquette, Teamwork and Meetings

William has worked very hard on his latest project and is eager to share it with his boss and co-workers. He also spent hours of his own time helping a co-worker finish her project successfully. Which of the dimensions of professional behaviour mentioned in the textbook does William display?

Samir Prada arrives 20 minutes late for a meeting with five colleagues. He explains that on his way to the meeting, he met a friend from another department. Since they hadn't talked for a few days, they stopped to chat. The group has already made a decision about one of the tasks they have been assigned, but Samir wants the others to back up and reconsider their decision. Samir's behaviour illustrates that he needs to be more knowledgeable or careful about one of the following terms related to professional behaviour discussed in the textbook. Which terms is it?

During a presentation, a speaker concentrates on saying words correctly and clearly. What aspect of her voice is she trying to control?

The way you pronounce words reflects your personality and your mood more than any other aspect of your voice.

When offering criticism, you should try to avoid two-way communication because it can stifle progress and confuse the listener.

If a conflict results from a trivial matter, the best way to handle it may be to avoid it.

The best praise is a general comment, such as "Good work."

In Canada, speakers and listeners prefer a variety of pitch patterns.

If Karla and Morgan successfully work through the six steps for dealing with conflict described in the textbook, what will be the final step?

As many recent news reports reveal, most companies and employees routinely engage in unethical behaviour.

A __________  _________ (two words) list is a list of important but divergent issues that arise during a meeting but that should be addressed at a later time.

When you __________________________ the criticism you are hearing, you re-state it objectively and in your own words.

In order to be _________________________, criticism should be specific and focus on the behaviour rather than the person.

A memory hook is an association you develop between a person you've just met and something else, such as an object, animal, or colour.

Which of the following statements offers the best advice to follow when receiving telephone calls?

Social Intelligence can be more difficult to acquire than etiquette.

If colleagues senior to you call you by your first name, it's okay to go ahead and do the same with them.

_________________ typically develops during a meeting when people feel unheard or misunderstood.

According to the textbook, which communication channel is the most effective?

You should always have your cell phone on in order to receive extremely important calls.