Question 1

Which of the following channels is most commonly used for internal communication?

Accepted Answer

A) memo 
B) phone 
C) e-mail 
D) meeting 
A) memo 
B) phone 
C) e-mail 
D) meeting C

Question 2

Successful business communicators know that e-mail is a simple, private communication system.

Accepted Answer

A) True 
 B)False  False

Question 3

A blog is a Web site with journal entries, usually written by one person, to which others can respond.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following is an example of an internal electronic message as defined by your text?

Accepted Answer

A) an instant-message to a colleague 
B) a fax to a government agency 
C) a telephone call to a supplier 
D) an e-mail to a customer 
A) an instant-message to a colleague 
B) a fax to a government agency 
C) a telephone call to a supplier 
D) an e-mail to a customer

Question 5

Which one of the following would be the best subject line for an e-mail or memo?

Accepted Answer

A) I need to change my order of July 6. 
B) Please change my July 6 order to add 12 cases of EarthFriendly white letter-size paper, cat. # X629. 
C) UPDATE. 
D) CHANGE TO ORDER #7490832 
A) I need to change my order of July 6. 
B) Please change my July 6 order to add 12 cases of EarthFriendly white letter-size paper, cat. # X629. 
C) UPDATE. 
D) CHANGE TO ORDER #7490832

Question 6

The rules of polite online interaction are known as _______________.

Accepted Answer

The answer of The rules of polite online interaction are...

Question 7

Which of the following sentences would be the most effective opening in a request memo?

Accepted Answer

A) I am writing this memo to make a request for brochures. 
B) Please send 150 copies of the new marketing brochure to the Accounting Department. 
C) My name is Caitlin, and I work in the Accounting Department. We need to order some brochures. 
D) According to the latest company newsletter, you have published a new marketing brochure. 
A) I am writing this memo to make a request for brochures. 
B) Please send 150 copies of the new marketing brochure to the Accounting Department. 
C) My name is Caitlin, and I work in the Accounting Department. We need to order some brochures. 
D) According to the latest company newsletter, you have published a new marketing brochure.

Question 8

Headings and bulleted lists help improve the readability of messages and can shorten reading time.

Accepted Answer

A) True 
 B)False

Question 9

Sending an e-mail is almost always preferable to face-to-face or telephone contact.

Accepted Answer

A) True 
 B)False

Question 10

Anything included in the subject line of a memo or e-mail does not have to be repeated in the body.

Accepted Answer

A) True 
 B)False

Question 11

Using all capital letters when writing an e-mail is equivalent to shouting in a conversation.

Accepted Answer

A) True 
 B)False

Question 12

A writing plan is effective for helping organize memos, but not e-mails, as they are less formal.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following would be presented most effectively as a bulleted list?

Accepted Answer

A) a procedure for filing a workers' compensation claim 
B) a list of steps describing how to operate the fax machine 
C) a list of organizational goals that have not been prioritized 
D) a ranking of applicants for an administrative assistant position 
A) a procedure for filing a workers' compensation claim 
B) a list of steps describing how to operate the fax machine 
C) a list of organizational goals that have not been prioritized 
D) a ranking of applicants for an administrative assistant position

Question 14

Your company's human resources department needs to send a personal, confidential message to each employee that includes a yearly performance appraisal and salary review. What would be the most appropriate type of message to use?

Accepted Answer

A) a business letter 
B) an instant message 
C) a text message 
D) a memo 
A) a business letter 
B) an instant message 
C) a text message 
D) a memo

Question 15

When responding to a memo that requests information, what is the best way to provide the requested information?

Accepted Answer

A) Order your responses in a list. 
B) Order your responses in the same sequence as the request. 
C) Order your responses from the most important to the least important. 
D) Order your responses from the least important to the most important. 
A) Order your responses in a list. 
B) Order your responses in the same sequence as the request. 
C) Order your responses from the most important to the least important. 
D) Order your responses from the least important to the most important.

Question 16

Even though the purpose of the e-mail or memo is summarized in the subject line, that purpose should be restated - and amplified - in the __________.

Accepted Answer

The answer of Even though the purpose of the e-mail...

Question 17

Stan is writing an e-mail to a supplier in China to express his satisfaction with the latest shipment of machine parts his company has received. Which of the following sentences shows that Stan considers cultural differences when he sends a message?

Accepted Answer

A) The parts we received last week fit our requirements to a T. 
B) We are very pleased with the parts we received last week. 
C) You hit one out of the ballpark with the order we received last week. 
D) We're good to go with the order we received last week. 
A) The parts we received last week fit our requirements to a T. 
B) We are very pleased with the parts we received last week. 
C) You hit one out of the ballpark with the order we received last week. 
D) We're good to go with the order we received last week.

Question 18

Which of the following sentences would be most appropriately placed in the body of a routine memo or e-mail?

Accepted Answer

A) I hope that I have answered your questions. 
B) Our customers have told us that the Samsung SPC12824 desktop computer performs well under both heavy- and light-use conditions. 
C) On Aug. 10, you wrote to ask me five questions about the Samsung model. 
D) I am writing to you to respond to the five questions in your last e-mail. 
A) I hope that I have answered your questions. 
B) Our customers have told us that the Samsung SPC12824 desktop computer performs well under both heavy- and light-use conditions. 
C) On Aug. 10, you wrote to ask me five questions about the Samsung model. 
D) I am writing to you to respond to the five questions in your last e-mail.

Question 19

The ___________ ________.(two words) of a memo or e-mail message is critical because it determines whether or how quickly the receiver will read the message and how easily he/she will be able to locate it later.

Accepted Answer

The answer of The ___________ ________.(two words) of a memo...

Question 20

You are writing a memo to all employees explaining the benefits that have been written into the latest contract. Which one of the following four items in your list needs to be revised so that it is in a parallel form to the other three?

Accepted Answer

A) claiming disability benefits 
B) sick leave 
C) professional development allowance 
D) annual paid vacation 
A) claiming disability benefits 
B) sick leave 
C) professional development allowance 
D) annual paid vacation

Which of the following channels is most commonly used for internal communication?

Successful business communicators know that e-mail is a simple, private communication system.

A blog is a Web site with journal entries, usually written by one person, to which others can respond.

Which of the following is an example of an internal electronic message as defined by your text?

Which one of the following would be the best subject line for an e-mail or memo?

The rules of polite online interaction are known as _______________.

Which of the following sentences would be the most effective opening in a request memo?

Headings and bulleted lists help improve the readability of messages and can shorten reading time.

Sending an e-mail is almost always preferable to face-to-face or telephone contact.

Anything included in the subject line of a memo or e-mail does not have to be repeated in the body.

Using all capital letters when writing an e-mail is equivalent to shouting in a conversation.

A writing plan is effective for helping organize memos, but not e-mails, as they are less formal.

Which of the following would be presented most effectively as a bulleted list?

Your company's human resources department needs to send a personal, confidential message to each employee that includes a yearly performance appraisal and salary review. What would be the most appropriate type of message to use?

When responding to a memo that requests information, what is the best way to provide the requested information?

Even though the purpose of the e-mail or memo is summarized in the subject line, that purpose should be restated - and amplified - in the __________.

Stan is writing an e-mail to a supplier in China to express his satisfaction with the latest shipment of machine parts his company has received. Which of the following sentences shows that Stan considers cultural differences when he sends a message?

Which of the following sentences would be most appropriately placed in the body of a routine memo or e-mail?

The ___ .(two words) of a memo or e-mail message is critical because it determines whether or how quickly the receiver will read the message and how easily he/she will be able to locate it later.

You are writing a memo to all employees explaining the benefits that have been written into the latest contract. Which one of the following four items in your list needs to be revised so that it is in a parallel form to the other three?

Career Success Begins With Communication Skills

Before You Write

Writing and Revising

Letters

Persuasive Messages

Negative Messages

Informal Reports

Proposals and Formal Reports

Communicating in Person: Professionalism, Etiquette, Teamwork and Meetings

Oral Presentations

The Job Search, Résumés, and Cover Letters

Interviews and Follow-Up

Filters

Exam 4: E-Mails, Instant Messages, Memos

Which of the following channels is most commonly used for internal communication?

Successful business communicators know that e-mail is a simple, private communication system.

A blog is a Web site with journal entries, usually written by one person, to which others can respond.

Which of the following is an example of an internal electronic message as defined by your text?

Which one of the following would be the best subject line for an e-mail or memo?

The rules of polite online interaction are known as _______________.

Which of the following sentences would be the most effective opening in a request memo?

Headings and bulleted lists help improve the readability of messages and can shorten reading time.

Sending an e-mail is almost always preferable to face-to-face or telephone contact.

Anything included in the subject line of a memo or e-mail does not have to be repeated in the body.

Using all capital letters when writing an e-mail is equivalent to shouting in a conversation.

A writing plan is effective for helping organize memos, but not e-mails, as they are less formal.

Which of the following would be presented most effectively as a bulleted list?

Your company's human resources department needs to send a personal, confidential message to each employee that includes a yearly performance appraisal and salary review. What would be the most appropriate type of message to use?

When responding to a memo that requests information, what is the best way to provide the requested information?

Even though the purpose of the e-mail or memo is summarized in the subject line, that purpose should be restated - and amplified - in the __________.

Stan is writing an e-mail to a supplier in China to express his satisfaction with the latest shipment of machine parts his company has received. Which of the following sentences shows that Stan considers cultural differences when he sends a message?

Which of the following sentences would be most appropriately placed in the body of a routine memo or e-mail?

The ___________ ________.(two words) of a memo or e-mail message is critical because it determines whether or how quickly the receiver will read the message and how easily he/she will be able to locate it later.

You are writing a memo to all employees explaining the benefits that have been written into the latest contract. Which one of the following four items in your list needs to be revised so that it is in a parallel form to the other three?

Career Success Begins With Communication Skills

Before You Write

Writing and Revising

Letters

Persuasive Messages

Negative Messages

Informal Reports

Proposals and Formal Reports

Communicating in Person: Professionalism, Etiquette, Teamwork and Meetings

Oral Presentations

The Job Search, Résumés, and Cover Letters

Interviews and Follow-Up

Filters

The ___ .(two words) of a memo or e-mail message is critical because it determines whether or how quickly the receiver will read the message and how easily he/she will be able to locate it later.