Exam 5: Letters

"Can you answer these questions about the culinary management program at St. George College." Which of the following statements best explains why there is no question mark at the end of the sentence above?

Which of the following claims does your text make about goodwill messages?

Will you please send me a monthly sales report on the last Friday of each month is an example of a polite command.

Rather than bluntly demanding information or action, business writers often soften commands by disguising them as ___________.

When you are writing a general letter of recommendation that is not addressed to a specific employer, you may want to use the simplified letter format which does not use a ____________.

Which of the following is one reason for including a subject line in a business letter?

There is no relationship between the quality of the information you receive in response to a request letter and the clarity of your request.

"Thank you for your letter of . . . " is a good opening sentence for a letter responding to a request for information because it shows courtesy.

Letters of ____________ may be written to nominate people for awards or membership in organizations, or employment.

Your text says that a business letter is usually more persuasive than the same message sent by e-mail.

Which of the following would be the most effective closing statement in a routine request letter?

Your text says you should type the date 1 ½" below the letterhead when writing a business letter using letterhead stationery.

Which portion of a business letter is the most appropriate place for the following sentence? Would you please provide details of the project and your requirements by March 1 so that we can complete a written proposal by April 1 as we agreed.

The opening of a letter responding to a claim should remind the reader of the reason for his/her claim and indicate that you consider the problem to be a serious one.

Your text says that when writing a simple claim request, it is best to tell the reader immediately what action you would like taken.

There are several well-used expressions of appreciation such as thanking you in advance for your cooperation that usually sound sincere.

Which of the following does your text say you should do in the opening of an information response letter?

The best way to begin a letter requesting information is by explaining the background of the request logically and courteously.

According to your text, which statement best describes a goodwill message?

When writing letters of recommendation, it is important to be honest and sincere.