Question 1

Your text argues that writing slowly and carefully will usually guarantee that you won't need to revise or proofread a message.

Accepted Answer

A) True 
 B)False  False

Question 2

Design techniques such as effective use of white space, typefaces, and numbered and bulleted lists improve the appearance of a document, but your text says that they do not enhance a reader's ability to understand a message.

Accepted Answer

A) True 
 B)False  False

Question 3

Most routine business communication tasks require the use of formal research methods.

Accepted Answer

A) True 
 B)False  False

Question 4

The power of a verb is reduced when it is needlessly converted into a noun (had a discussion instead of discussed).

Accepted Answer

A) True 
 B)False

Question 5

Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-In his proposal to Ji-wan, Thom needs to separate and distinguish between several different investment plans, including some details about each plan, such as the investments it would contain, their advantages, and the past performance of various items in that plan. Which of the following does your text indicate Thom should probably use?

Accepted Answer

A) a variety of fonts, colors, and styles 
B) short paragraphs 
C) headings and subheadings 
D) a new page for each major idea 
A) a variety of fonts, colors, and styles 
B) short paragraphs 
C) headings and subheadings 
D) a new page for each major idea

Question 6

There is and there are are examples of fillers that destroy concise writing.

Accepted Answer

A) True 
 B)False

Question 7

Each and every single employee is expected to attend the meeting includes a redundant expression.

Accepted Answer

A) True 
 B)False

Question 8

Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-Which version of the following sentence did Thom likely keep as the most effective use of what your text calls concrete language?

Accepted Answer

A) I offer my clients valuable investment advice. 
B) I usually help my clients make substantial gains in their investment portfolios. 
C) My clients have responded positively when asked whether my services have helped them to make money. 
D) An independent audit shows that my clients have realized an average growth in their investment income that is higher than the industry average. 
A) I offer my clients valuable investment advice. 
B) I usually help my clients make substantial gains in their investment portfolios. 
C) My clients have responded positively when asked whether my services have helped them to make money. 
D) An independent audit shows that my clients have realized an average growth in their investment income that is higher than the industry average.

Question 9

Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-Thom decides to revise one of his sentences because it contains jargon. Which of the following sentences does he most likely decide to revise?

Accepted Answer

A) The bottom line is that this organization needs to facilitate customer buy-in. 
B) At this point in time, we need to focus on customer loyalty. 
C) We need to promote customer loyalty with all due speed. 
D) As per your request, enclosed please find my recommendations for promoting customer loyalty. 
A) The bottom line is that this organization needs to facilitate customer buy-in. 
B) At this point in time, we need to focus on customer loyalty. 
C) We need to promote customer loyalty with all due speed. 
D) As per your request, enclosed please find my recommendations for promoting customer loyalty.

Question 10

Looking for information in files, talking with your boss, interviewing the target audience, and brainstorming for ideas are all examples of informal research.

Accepted Answer

A) True 
 B)False

Question 11

Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-Thom needs to communicate with Jenny Delacroix, an employee who also works for TD Financial but in a different city. He has never met or communicated with Jenny, but he knows she works in a similar position and that she has used instant-messaging and text-messaging. Thom wonders what style and level of diction he should use to communicate with Jenny. What advice does your text offer about using instant-message and texting-speak in your message to Jenny?

Accepted Answer

A) He should use instant-message and texting-speak, because Jenny has used them and they save time. 
B) He should phone her and ask her what kind of language she prefers. 
C) He should use standard, more formal diction, at least the first time he communicates with her. 
D) He should e-mail a friend who works in the same office as Jenny to ask her advice. 
A) He should use instant-message and texting-speak, because Jenny has used them and they save time. 
B) He should phone her and ask her what kind of language she prefers. 
C) He should use standard, more formal diction, at least the first time he communicates with her. 
D) He should e-mail a friend who works in the same office as Jenny to ask her advice.

Question 12

Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-Thom also notices that some of his sentences may confuse a reader because of their length. Your text claims that a reader will normally comprehend less than 80% of the meaning of a sentence if the sentence is too long. How many words does your test suggest as the limit?

Accepted Answer

A) 8 
B) 15 
C) 20 
D) 28 
A) 8 
B) 15 
C) 20 
D) 28

Question 13

Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-Thom notices and revises the expressions pursuant to your request and kindly advise in a letter he is writing. Which of the following terms describes these phrases?

Accepted Answer

A) fillers 
B) long lead-ins 
C) needless adverbs 
D) outdated expressions 
A) fillers 
B) long lead-ins 
C) needless adverbs 
D) outdated expressions

Question 14

Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-Thom is worried about a letter that he has to write to Anders, a client whose investments have dropped considerably in value during the previous six months. He needs to ask Anders to meet with him to review his portfolio, but is afraid that Anders might react badly to the news and might blame Thom for his loss. What, according to your text, is the most appropriate organizational pattern for this message?

Accepted Answer

A) direct 
B) indirect 
C) uploading 
D) frontloading 
A) direct 
B) indirect 
C) uploading 
D) frontloading

Question 15

Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-Thom is writing the first draft of a written proposal for a client. He notices that it seems a bit dense and unappealing. Which of the following does your text say that Thom should consider in relation to using white space effectively?

Accepted Answer

A) font selection 
B) margins 
C) paper size 
D) page orientation 
A) font selection 
B) margins 
C) paper size 
D) page orientation

Question 16

Very few professions or fields use a specialized vocabulary that would be considered jargon.

Accepted Answer

A) True 
 B)False

Question 17

Another name for the direct pattern is _______________.

Accepted Answer

The answer of Another name for the direct pattern is...

Question 18

Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-Thom knows that he wants his proposed financial plan for Ji-Wan to be clear, focused, and well-written, and he knows that won't be an easy task. What does your text suggest that he should do to make writing the first draft of his proposal less difficult?

Accepted Answer

A) Begin with the most important idea. 
B) Write his message during spare moments in meetings, while talking on the phone, or at lunch. 
C) Use pen and paper rather than computer to write the first draft. 
D) Create an environment as quiet and free of distractions as possible. 
A) Begin with the most important idea. 
B) Write his message during spare moments in meetings, while talking on the phone, or at lunch. 
C) Use pen and paper rather than computer to write the first draft. 
D) Create an environment as quiet and free of distractions as possible.

Question 19

Your text recommends using a ____________ list to highlight items that are not organized in a chronological sequence.

Accepted Answer

The answer of Your text recommends using a ____________ list...

Question 20

I am writing to inform you is a concise and professional beginning for a business message.

Accepted Answer

A) True 
 B)False

Your text argues that writing slowly and carefully will usually guarantee that you won't need to revise or proofread a message.

Design techniques such as effective use of white space, typefaces, and numbered and bulleted lists improve the appearance of a document, but your text says that they do not enhance a reader's ability to understand a message.

Most routine business communication tasks require the use of formal research methods.

The power of a verb is reduced when it is needlessly converted into a noun (had a discussion instead of discussed).

There is and there are are examples of fillers that destroy concise writing.

Each and every single employee is expected to attend the meeting includes a redundant expression.

Looking for information in files, talking with your boss, interviewing the target audience, and brainstorming for ideas are all examples of informal research.

Very few professions or fields use a specialized vocabulary that would be considered jargon.

Another name for the direct pattern is _______________.

Your text recommends using a ____________ list to highlight items that are not organized in a chronological sequence.

I am writing to inform you is a concise and professional beginning for a business message.

Career Success Begins With Communication Skills

Before You Write

E-Mails, Instant Messages, Memos

Letters

Persuasive Messages

Negative Messages

Informal Reports

Proposals and Formal Reports

Communicating in Person: Professionalism, Etiquette, Teamwork and Meetings

Oral Presentations

The Job Search, Résumés, and Cover Letters

Interviews and Follow-Up

Filters

Exam 3: Writing and Revising

Your text argues that writing slowly and carefully will usually guarantee that you won't need to revise or proofread a message.

Design techniques such as effective use of white space, typefaces, and numbered and bulleted lists improve the appearance of a document, but your text says that they do not enhance a reader's ability to understand a message.

Most routine business communication tasks require the use of formal research methods.

The power of a verb is reduced when it is needlessly converted into a noun (had a discussion instead of discussed).

There is and there are are examples of fillers that destroy concise writing.

Each and every single employee is expected to attend the meeting includes a redundant expression.

Looking for information in files, talking with your boss, interviewing the target audience, and brainstorming for ideas are all examples of informal research.

Very few professions or fields use a specialized vocabulary that would be considered jargon.

Another name for the direct pattern is _______________.

Your text recommends using a ____________ list to highlight items that are not organized in a chronological sequence.

I am writing to inform you is a concise and professional beginning for a business message.

Career Success Begins With Communication Skills

Before You Write

E-Mails, Instant Messages, Memos

Letters

Persuasive Messages

Negative Messages

Informal Reports

Proposals and Formal Reports

Communicating in Person: Professionalism, Etiquette, Teamwork and Meetings

Oral Presentations

The Job Search, Résumés, and Cover Letters

Interviews and Follow-Up

Filters