Question 1

Pursuant to your request is an example of an outdated expression.

Accepted Answer

A) True 
 B)False

Question 2

You are writing an unsolicited sales message to a group of college students. The best pattern to use is the direct pattern.

Accepted Answer

A) True 
 B)False

Question 3

Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-Thom takes care to revise and proofread all of the messages he sends. He decides to re-write the following sentence because it illustrates a writing error discussed in your text. What is the error? Your investment account will in all probability be re-activated in a timely manner.

Accepted Answer

A) jargon 
B) run-on sentences 
C) outdated lead-ins 
D) wordy prepositional phrases 
A) jargon 
B) run-on sentences 
C) outdated lead-ins 
D) wordy prepositional phrases

Question 4

Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-When planning an e-mail to his manager, Thom knows that she won't have any reason to be resistant to or upset by his message. Where does your text suggest that Thom should place the main idea in this type of message?

Accepted Answer

A) at the beginning 
B) after the explanation 
C) at the very end of the message 
D) before the evidence but after the details 
A) at the beginning 
B) after the explanation 
C) at the very end of the message 
D) before the evidence but after the details

Question 5

Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-Thom knows that he will have to organize the information and questions in his e-mail clearly and in a logical sequence in order to make the best use of his manager's time and assistance. Which of the following does your text recommend as a strategy that Thom might find helpful before he composes his message?

Accepted Answer

A) using the direct pattern 
B) gathering information through research 
C) brainstorming with colleagues 
D) creating an outline 
A) using the direct pattern 
B) gathering information through research 
C) brainstorming with colleagues 
D) creating an outline

Question 6

Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-As Thom proofreads his letter, he notices a serious writing error in the following sentence and decides to revise it. What kind of sentence error is this? I hope to be able to assist you. In my position with TD Bank Financial Group.

Accepted Answer

A) run-on sentence 
B) sentence fragment 
C) comma-splice 
D) wordy prepositional phrase 
A) run-on sentence 
B) sentence fragment 
C) comma-splice 
D) wordy prepositional phrase

Question 7

Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-Thom wants to be sure that he presents his client with an impressive investment proposal. Which of the following does your text suggest that he should do when proofreading his proposal?

Accepted Answer

A) Check whether the ideas are clear and well-organized. 
B) Ensure that sentences and paragraphs aren't too long. 
C) Read the proposal from a print copy. 
D) Profile the audience for the proposal. 
A) Check whether the ideas are clear and well-organized. 
B) Ensure that sentences and paragraphs aren't too long. 
C) Read the proposal from a print copy. 
D) Profile the audience for the proposal.

Question 8

Your text argues that when we use the grammar and spell-check features of our word processing software, it is not necessary to proofread a message.

Accepted Answer

A) True 
 B)False

Question 9

Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-Thom decides to make his proposal clearer and more readable by converting some lengthy sentences explaining the benefits of a number of different investment approaches into either numbered or bulleted lists. What advice does your text offer about using numbered lists?

Accepted Answer

A) Use numbered lists sparingly, because they may confuse the reader. 
B) Add end punctuation for all items in a numbered list. 
C) Try to express as much information in numbered lists as possible. 
D) Use numbered lists for items that represent a sequence or chronology. 
A) Use numbered lists sparingly, because they may confuse the reader. 
B) Add end punctuation for all items in a numbered list. 
C) Try to express as much information in numbered lists as possible. 
D) Use numbered lists for items that represent a sequence or chronology.

Question 10

When you need to give the reader unwelcome news, it is usually best to use the ___________ pattern for your message.

Accepted Answer

The answer of When you need to give the reader...

Question 11

Using the__________ pattern, according to your text, saves the reader time and prevents frustration.

Accepted Answer

The answer of Using the__________ pattern, according to your text,...

Question 12

When you collect needed information before writing a message, you are engaging in ______________.

Accepted Answer

research
R

Question 13

Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-Which version of the following sentence did Thom keep when revising it to include vivid adjectives?

Accepted Answer

A) My clients are happy when I help them make good investment decisions. 
B) My clients are excited when I help them to make profitable investment decisions. 
C) My clients are rewarded with large gains in the value of their investments. 
D) My clients are pleased when their investment decisions pay off. 
A) My clients are happy when I help them make good investment decisions. 
B) My clients are excited when I help them to make profitable investment decisions. 
C) My clients are rewarded with large gains in the value of their investments. 
D) My clients are pleased when their investment decisions pay off.

Question 14

According to your text, when using the indirect pattern for a message the main idea comes at the beginning of the message.

Accepted Answer

A) True 
 B)False

Question 15

One method your text suggests to increase white space in a message is to shorten sentences and paragraphs.

Accepted Answer

A) True 
 B)False

Question 16

According to your text, you are more likely to find errors if you proofread a message on a computer screen than if you read from a print copy.

Accepted Answer

A) True 
 B)False

Question 17

The advantage of the __________ feature of word processing software is that it shows you both the original wording and any revisions that you have made to the document.

Accepted Answer

The answer of The advantage of the __________ feature of...

Question 18

Conducting an original survey is an example of _____________ research.

Accepted Answer

The answer of Conducting an original survey is an example...

Question 19

Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-As he thinks about organizing his e-mail message to Alyson, Thom remembers reading in his business communications textbook about the benefits of using the direct pattern in a message. Which of the following benefits identified in your text might Thom be considering when he decides to use the direct pattern?

Accepted Answer

A) It encourages a fair hearing. 
B) It prevents reader frustration. 
C) It minimizes a negative reaction. 
D) It respects the feelings of the reader. 
A) It encourages a fair hearing. 
B) It prevents reader frustration. 
C) It minimizes a negative reaction. 
D) It respects the feelings of the reader.

Question 20

Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-Thom writes the following sentence in the first draft of a letter to a client: My name is Thom Hollis and I am writing to you to ask you to consider meeting with me to review your investment portfolio. He decides to revise the sentence because it is an example of wordy writing. Which of the following does your text indicate is the problem?

Accepted Answer

A) long lead-in 
B) wordy prepositional phrase 
C) needless adverb 
D) outdated expression 
A) long lead-in 
B) wordy prepositional phrase 
C) needless adverb 
D) outdated expression

Pursuant to your request is an example of an outdated expression.

You are writing an unsolicited sales message to a group of college students. The best pattern to use is the direct pattern.

Your text argues that when we use the grammar and spell-check features of our word processing software, it is not necessary to proofread a message.

When you need to give the reader unwelcome news, it is usually best to use the ___________ pattern for your message.

Using the__________ pattern, according to your text, saves the reader time and prevents frustration.

When you collect needed information before writing a message, you are engaging in ______________.

According to your text, when using the indirect pattern for a message the main idea comes at the beginning of the message.

One method your text suggests to increase white space in a message is to shorten sentences and paragraphs.

According to your text, you are more likely to find errors if you proofread a message on a computer screen than if you read from a print copy.

The advantage of the __________ feature of word processing software is that it shows you both the original wording and any revisions that you have made to the document.

Conducting an original survey is an example of _____________ research.

Career Success Begins With Communication Skills

Before You Write

E-Mails, Instant Messages, Memos

Letters

Persuasive Messages

Negative Messages

Informal Reports

Proposals and Formal Reports

Communicating in Person: Professionalism, Etiquette, Teamwork and Meetings

Oral Presentations

The Job Search, Résumés, and Cover Letters

Interviews and Follow-Up

Filters

Exam 3: Writing and Revising

Pursuant to your request is an example of an outdated expression.

You are writing an unsolicited sales message to a group of college students. The best pattern to use is the direct pattern.

Your text argues that when we use the grammar and spell-check features of our word processing software, it is not necessary to proofread a message.

When you need to give the reader unwelcome news, it is usually best to use the ___________ pattern for your message.

Using the__________ pattern, according to your text, saves the reader time and prevents frustration.

When you collect needed information before writing a message, you are engaging in ______________.

According to your text, when using the indirect pattern for a message the main idea comes at the beginning of the message.

One method your text suggests to increase white space in a message is to shorten sentences and paragraphs.

According to your text, you are more likely to find errors if you proofread a message on a computer screen than if you read from a print copy.

The advantage of the __________ feature of word processing software is that it shows you both the original wording and any revisions that you have made to the document.

Conducting an original survey is an example of _____________ research.

Career Success Begins With Communication Skills

Before You Write

E-Mails, Instant Messages, Memos

Letters

Persuasive Messages

Negative Messages

Informal Reports

Proposals and Formal Reports

Communicating in Person: Professionalism, Etiquette, Teamwork and Meetings

Oral Presentations

The Job Search, Résumés, and Cover Letters

Interviews and Follow-Up

Filters