Exam 4: E-Mails, Instant Messages, Memos

You need to send a customer a formal quotation that includes prices and other details about an order. The quotation must include an original signature. A business letter would be the best channel to use for this message.

(True/False)

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Question 21

You work as a sales associate for a supplier of office equipment. You have just finished visiting one client and are in your car preparing to travel to your next appointment. Before you start driving, you realize that you don't have the client's address in your BlackBerry. You decide to contact Jim, your supervisor, who is at the office and can find the address quickly. Which of the following would likely be the best way to contact Jim?

(Multiple Choice)

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Question 22

When you send an e-mail, you don't need to worry because today's computers will correct any errors you make when entering the recipient's address.

(True/False)

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Question 23

Which one of the following techniques is an example of graphic highlighting?

(Multiple Choice)

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Question 24

Your text recommends limiting the length of an e-mail message to a certain number of screens. How many?

(Multiple Choice)

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Question 25

Every message you send displays your writing skills, including those using newer communication channels.

(True/False)

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Question 26

E-mail is usually reserved for sending internal messages because it is so informal.

(True/False)

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Question 27

To be most helpful, the subject line of an e-mail message should be a short, complete sentence.

(True/False)

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Question 28

Which of the following sentences would be the most effective closing in a request memo?

(Multiple Choice)

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Question 29

Which of the following types of messages would it be appropriate to send by e-mail?

(Multiple Choice)

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Question 30

When listing items in order of importance, a __________ list should be used.

(Short Answer)

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Question 31

When items in a numbered or bulleted list are parallel, they are balanced grammatically.

(True/False)

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Question 32

Which one of the following steps would be included in the prewriting phase of the writing process?

(Multiple Choice)

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Question 33

A _________ is a digital media file that is distributed over the internet and downloaded on portable media players and personal computers.

(Short Answer)

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Question 34

The major difference between text-messaging and instant messaging is that instant messaging takes place in real time.

(True/False)

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Question 35

In the ______________ phase of the writing process, the writer decides whether the memo or e-mail message even needs to be written.

(Short Answer)

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Question 36

Memos that make requests are usually most effective when they use the _________ approach.

(Short Answer)

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Question 37

Which of the following sentences correctly introduces a list?

(Multiple Choice)

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Question 38

Routine e-mails and memos may travel to secondary audiences.

(True/False)

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Question 39

Including a _________ in the subject line of a message makes it "talk" -that is, makes it stronger and more active.

(Short Answer)

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Question 40

Showing 21 - 40 of 50

You need to send a customer a formal quotation that includes prices and other details about an order. The quotation must include an original signature. A business letter would be the best channel to use for this message.

When you send an e-mail, you don't need to worry because today's computers will correct any errors you make when entering the recipient's address.

Which one of the following techniques is an example of graphic highlighting?

Your text recommends limiting the length of an e-mail message to a certain number of screens. How many?

Every message you send displays your writing skills, including those using newer communication channels.

E-mail is usually reserved for sending internal messages because it is so informal.

To be most helpful, the subject line of an e-mail message should be a short, complete sentence.

Which of the following sentences would be the most effective closing in a request memo?

Which of the following types of messages would it be appropriate to send by e-mail?

When listing items in order of importance, a __________ list should be used.

When items in a numbered or bulleted list are parallel, they are balanced grammatically.

Which one of the following steps would be included in the prewriting phase of the writing process?

A _________ is a digital media file that is distributed over the internet and downloaded on portable media players and personal computers.

The major difference between text-messaging and instant messaging is that instant messaging takes place in real time.

In the ______________ phase of the writing process, the writer decides whether the memo or e-mail message even needs to be written.

Memos that make requests are usually most effective when they use the _________ approach.

Which of the following sentences correctly introduces a list?

Routine e-mails and memos may travel to secondary audiences.

Including a _________ in the subject line of a message makes it "talk" -that is, makes it stronger and more active.

Career Success Begins With Communication Skills

Before You Write

Writing and Revising

Letters

Persuasive Messages

Negative Messages

Informal Reports

Proposals and Formal Reports

Communicating in Person: Professionalism, Etiquette, Teamwork and Meetings

Oral Presentations

The Job Search, Résumés, and Cover Letters

Interviews and Follow-Up

Filters