Exam 10: Buying, Using, and Disposing

Explain the queuing theory.

________ is the conscious designing of retail space and its various dimensions to evoke certain effects in buyers.

A vending machine is a good illustration of a point-of-purchase display.

A typical antecedent state that a consumer might experience as he or she approaches the purchase environment is ________.

A pop-up store is purposefully designed to come and go very rapidly.

The fact that some customers will pay three to four times as much as others to fly first class, even though the plane arrives at the same time for every passenger, demonstrates the importance of both the social and physical surroundings in the marketplace.

Why are modern industrialized societies dependent upon perceptions of time?

It would be difficult to sell consumers life insurance if their notion of time is like a mirror.

Political candidates who get the most media coverage are more likely to win elections because of the effect of ________ in determining one's set of referents.

Beth likes to volunteer at a local food bank. Because she once worked at a large supermarket and saw lots of food that had not been purchased, she arranged for a local store to give unsold items to the food bank. Beth was engaged in ________.

An individual's motivation to distance himself from a negative reference group is never as powerful as his motivation to please a positive group.

A coupon-dispensing machine in a grocery aisle and an employee handing out free samples of a new product are both examples of ________.

A ________ orientation dimension distinguishes between people who prefer to do one thing at a time and those who have multitasking timestyles.

According to the exchange theory, what "value" can a salesperson add to the interaction?

A company who uses the home shopping party method is ________.

Time poverty is creating opportunities for many new products that allow people to multitask.

The steps that consumers practice to gradually distance themselves from things they treasure so that they can sell or recycle them are called ________.

The personality of a retail store is also called ________.

Hedonic shopping motives include ________.

________ are an actual or imaginary individual or group that significantly influences an individual's evaluations, aspirations, or behavior.