Question 1

If they are well conceived, strategies and plans guarantee organizational success.

Accepted Answer

A) True 
 B)False  False

Question 2

Helen thinks her accounting manager may be stealing from the company and falsifying records. Which control system can help her safeguard the company.

Accepted Answer

A)  Concurrent control 
B)  External auditing 
C)  Executive reality check 
D)  Social auditing 
E)  Internal auditing 
A)  Concurrent control 
B)  External auditing 
C)  Executive reality check 
D)  Social auditing 
E)  Internal auditing E

Question 3

According to the principles of TQM, what needs to be a way of life?

Accepted Answer

A)  Inspection 
B)  Continuous improvement 
C)  Flowcharting 
D)  Customer surveys 
E)  Quality detection 
A)  Inspection 
B)  Continuous improvement 
C)  Flowcharting 
D)  Customer surveys 
E)  Quality detection B

Question 4

Service operations tend to be labor intensive.

Accepted Answer

A) True 
 B)False

Question 5

Objectives based on corporate vision translate down and control measures of results translate up the performance pyramid of strategic control.

Accepted Answer

A) True 
 B)False

Question 6

Control is the process of formulating, implementing, and evaluating strategies.

Accepted Answer

A) True 
 B)False

Question 7

TQM advocates like the concept of teams.

Accepted Answer

A) True 
 B)False

Question 8

In today's age of social media, organizations include resources such as YouTube and Twitter as part of their crisis management tool kit.

Accepted Answer

A) True 
 B)False

Question 9

Organic Preserves
Jared Banks runs a production operation for Organic Preserves. His company has one of the strongest reputations in Canada. Jared's business partner wants to introduce TQM philosophy and tools in their business. Before going gung-ho, Jared wants to learn about TQM and TQM tools. Based on your studies, what would you tell him?
-Refer to Organic Preserves. To reduce costs and eliminate unnecessary steps in the production process, Jared should use ______________.

Accepted Answer

A)  a flow chart 
B)  Pareto analysis 
C)  run chart 
D)  histogram 
E)  scatter diagram 
A)  a flow chart 
B)  Pareto analysis 
C)  run chart 
D)  histogram 
E)  scatter diagram

Question 10

According to Philip Crosby, "conformance to requirements" is the basic definition of quality.

Accepted Answer

A) True 
 B)False

Question 11

The essence of executive reality checking is hiring outside consultants to monitor how well the organization is doing.

Accepted Answer

A) True 
 B)False

Question 12

Why is it particularly difficult to manage service operations?

Accepted Answer

People play a dominant role in service o

Question 13

Employee dissatisfaction can be a sign of inadequate control.

Accepted Answer

A) True 
 B)False

Question 14

According to Deming, technology is the most important part of the production line.

Accepted Answer

A) True 
 B)False

Question 15

In the PDCA cycle, what does "P" stand for?

Accepted Answer

A)  Priorities 
B)  Procedures 
C)  Personnel 
D)  Plan 
E)  Productivity 
A)  Priorities 
B)  Procedures 
C)  Personnel 
D)  Plan 
E)  Productivity

Question 16

____ control helps managers catch mistakes while they are being made, whereas ____ control helps managers avoid mistakes in the first place.

Accepted Answer

A)  Feedforward; concurrent 
B)  Concurrent; feedforward 
C)  Primary; secondary 
D)  Concurrent; feedback 
E)  Strategic; tactical 
A)  Feedforward; concurrent 
B)  Concurrent; feedforward 
C)  Primary; secondary 
D)  Concurrent; feedback 
E)  Strategic; tactical

Question 17

Which of the following is not a product quality type?

Accepted Answer

A)  Feedback-based quality 
B)  Transcendent quality 
C)  Product-based quality 
D)  User-based quality 
E)  Value-based quality 
A)  Feedback-based quality 
B)  Transcendent quality 
C)  Product-based quality 
D)  User-based quality 
E)  Value-based quality

Question 18

The organization's culture is a control subsystem.

Accepted Answer

A) True 
 B)False

Question 19

One similarity between service and manufacturing jobs is that customers are intimately involved in the production process in both sectors.

Accepted Answer

A) True 
 B)False

Question 20

"Preventive maintenance" is another term for concurrent control.

Accepted Answer

A) True 
 B)False

If they are well conceived, strategies and plans guarantee organizational success.

Helen thinks her accounting manager may be stealing from the company and falsifying records. Which control system can help her safeguard the company.

According to the principles of TQM, what needs to be a way of life?

Service operations tend to be labor intensive.

Objectives based on corporate vision translate down and control measures of results translate up the performance pyramid of strategic control.

Control is the process of formulating, implementing, and evaluating strategies.

TQM advocates like the concept of teams.

In today's age of social media, organizations include resources such as YouTube and Twitter as part of their crisis management tool kit.

According to Philip Crosby, "conformance to requirements" is the basic definition of quality.

The essence of executive reality checking is hiring outside consultants to monitor how well the organization is doing.

Why is it particularly difficult to manage service operations?

Employee dissatisfaction can be a sign of inadequate control.

According to Deming, technology is the most important part of the production line.

In the PDCA cycle, what does "P" stand for?

control helps managers catch mistakes while they are being made, whereas control helps managers avoid mistakes in the first place.

Which of the following is not a product quality type?

The organization's culture is a control subsystem.

One similarity between service and manufacturing jobs is that customers are intimately involved in the production process in both sectors.

"Preventive maintenance" is another term for concurrent control.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Filters

Exam 16: Organizational Control and Quality Improvement

If they are well conceived, strategies and plans guarantee organizational success.

Helen thinks her accounting manager may be stealing from the company and falsifying records. Which control system can help her safeguard the company.

According to the principles of TQM, what needs to be a way of life?

Service operations tend to be labor intensive.

Objectives based on corporate vision translate down and control measures of results translate up the performance pyramid of strategic control.

Control is the process of formulating, implementing, and evaluating strategies.

TQM advocates like the concept of teams.

In today's age of social media, organizations include resources such as YouTube and Twitter as part of their crisis management tool kit.

According to Philip Crosby, "conformance to requirements" is the basic definition of quality.

The essence of executive reality checking is hiring outside consultants to monitor how well the organization is doing.

Why is it particularly difficult to manage service operations?

Employee dissatisfaction can be a sign of inadequate control.

According to Deming, technology is the most important part of the production line.

In the PDCA cycle, what does "P" stand for?

____ control helps managers catch mistakes while they are being made, whereas ____ control helps managers avoid mistakes in the first place.

Which of the following is not a product quality type?

The organization's culture is a control subsystem.

One similarity between service and manufacturing jobs is that customers are intimately involved in the production process in both sectors.

"Preventive maintenance" is another term for concurrent control.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Filters

control helps managers catch mistakes while they are being made, whereas control helps managers avoid mistakes in the first place.