Question 1

The process of taking the necessary preventive or corrective actions to keep things on track refers to

Accepted Answer

A)  control. 
B)  crisis management. 
C)  quality. 
D)  benchmarking. 
E)  kaizen. 
A)  control. 
B)  crisis management. 
C)  quality. 
D)  benchmarking. 
E)  kaizen.

Question 2

Apple used the hotel concierge as inspiration for developing their retail stores and the Genius Bar.

Accepted Answer

A) True 
 B)False

Question 3

An example of an ideal organizational control situation is a small business such as local bike shop that is run by a highly motivated expert.

Accepted Answer

A) True 
 B)False

Question 4

____ were not identified by researchers as a distinct control subsystem.

Accepted Answer

A)  Statistical reports 
B)  Product design specifications 
C)  Annual operating budgets 
D)  Performance appraisals 
E)  Policies and procedures 
A)  Statistical reports 
B)  Product design specifications 
C)  Annual operating budgets 
D)  Performance appraisals 
E)  Policies and procedures

Question 5

What type of control relies on information from completed activities?

Accepted Answer

A)  Concurrent 
B)  Feedback 
C)  Feedforward 
D)  Administrative 
E)  Procedural 
A)  Concurrent 
B)  Feedback 
C)  Feedforward 
D)  Administrative 
E)  Procedural

Question 6

Control and strategic planning need to be tightly linked.

Accepted Answer

A) True 
 B)False

Question 7

Crisis management involves anticipating and preparing for events that could cause damage to the organization.

Accepted Answer

A) True 
 B)False

Question 8

To increase efficiency and eliminate unnecessary steps, managers should consider using flowcharts.

Accepted Answer

A) True 
 B)False

Question 9

Objectives can be used as yardsticks for measuring actual performance.

Accepted Answer

A) True 
 B)False

Question 10

Deming blamed the system 3/4 management, rules, technology, structures and culture 3/4 for at least 85 percent of quality problems.

Accepted Answer

A) True 
 B)False

Question 11

One of Deming's 14 points recommends getting rid of numerical quotas.

Accepted Answer

A) True 
 B)False

Question 12

A back-up plan for emergencies is called a(n)

Accepted Answer

A)  executive reality check. 
B)  reserve plan. 
C)  benchmark plan. 
D)  contingency plan. 
E)  crisis plan. 
A)  executive reality check. 
B)  reserve plan. 
C)  benchmark plan. 
D)  contingency plan. 
E)  crisis plan.

Question 13

Which of these is not one of the four general avenues for continuous improvement?

Accepted Answer

A)  Improved and more consistent product and service quality 
B)  Faster cycle times 
C)  Greater flexibility 
D)  Higher morale 
E)  Lower costs and less waste 
A)  Improved and more consistent product and service quality 
B)  Faster cycle times 
C)  Greater flexibility 
D)  Higher morale 
E)  Lower costs and less waste

Question 14

____ represents the correct order of the key elements in a crisis management program.

Accepted Answer

A)  Plan, staff, anticipate, and practice 
B)  Practice, anticipate, staff, and plan 
C)  Plan, practice, anticipate, and staff 
D)  Anticipate, plan, staff, and practice 
E)  Anticipate, staff, practice, and plan 
A)  Plan, staff, anticipate, and practice 
B)  Practice, anticipate, staff, and plan 
C)  Plan, practice, anticipate, and staff 
D)  Anticipate, plan, staff, and practice 
E)  Anticipate, staff, practice, and plan

Question 15

What is at the core of the definition of total quality management (TQM)?

Accepted Answer

A)  Visionary leadership 
B)  Employee satisfaction 
C)  Pride 
D)  Continuous improvement 
E)  Motivation 
A)  Visionary leadership 
B)  Employee satisfaction 
C)  Pride 
D)  Continuous improvement 
E)  Motivation

Question 16

Organic Preserves
Jared Banks runs a production operation for Organic Preserves. His company has one of the strongest reputations in Canada. Jared's business partner wants to introduce TQM philosophy and tools in their business. Before going gung-ho, Jared wants to learn about TQM and TQM tools. Based on your studies, what would you tell him?
-Refer to Organic Preserves. You should tell Jared that because TQM is _______________centered, employee-driven it has no connection with the organization's culture.

Accepted Answer

A)  profit 
B)  customer 
C)  production 
D)  management 
E)  science 
A)  profit 
B)  customer 
C)  production 
D)  management 
E)  science

Question 17

External audits have been called process audits.

Accepted Answer

A) True 
 B)False

Question 18

The control function involves preventive or corrective actions.

Accepted Answer

A) True 
 B)False

Question 19

An organizational crisis is a high-probability, low-impact event with a clear cause and effect relationship.

Accepted Answer

A) True 
 B)False

Question 20

"Beauty is in the eye of the beholder" describes transcendent quality.

Accepted Answer

A) True 
 B)False

The process of taking the necessary preventive or corrective actions to keep things on track refers to

Apple used the hotel concierge as inspiration for developing their retail stores and the Genius Bar.

An example of an ideal organizational control situation is a small business such as local bike shop that is run by a highly motivated expert.

____ were not identified by researchers as a distinct control subsystem.

What type of control relies on information from completed activities?

Control and strategic planning need to be tightly linked.

Crisis management involves anticipating and preparing for events that could cause damage to the organization.

To increase efficiency and eliminate unnecessary steps, managers should consider using flowcharts.

Objectives can be used as yardsticks for measuring actual performance.

Deming blamed the system 3/4 management, rules, technology, structures and culture 3/4 for at least 85 percent of quality problems.

One of Deming's 14 points recommends getting rid of numerical quotas.

A back-up plan for emergencies is called a(n)

Which of these is not one of the four general avenues for continuous improvement?

____ represents the correct order of the key elements in a crisis management program.

What is at the core of the definition of total quality management (TQM)?

External audits have been called process audits.

The control function involves preventive or corrective actions.

An organizational crisis is a high-probability, low-impact event with a clear cause and effect relationship.

"Beauty is in the eye of the beholder" describes transcendent quality.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Filters

Exam 16: Organizational Control and Quality Improvement

The process of taking the necessary preventive or corrective actions to keep things on track refers to

Apple used the hotel concierge as inspiration for developing their retail stores and the Genius Bar.

An example of an ideal organizational control situation is a small business such as local bike shop that is run by a highly motivated expert.

____ were not identified by researchers as a distinct control subsystem.

What type of control relies on information from completed activities?

Control and strategic planning need to be tightly linked.

Crisis management involves anticipating and preparing for events that could cause damage to the organization.

To increase efficiency and eliminate unnecessary steps, managers should consider using flowcharts.

Objectives can be used as yardsticks for measuring actual performance.

Deming blamed the system 3/4 management, rules, technology, structures and culture 3/4 for at least 85 percent of quality problems.

One of Deming's 14 points recommends getting rid of numerical quotas.

A back-up plan for emergencies is called a(n)

Which of these is not one of the four general avenues for continuous improvement?

____ represents the correct order of the key elements in a crisis management program.

What is at the core of the definition of total quality management (TQM)?

External audits have been called process audits.

The control function involves preventive or corrective actions.

An organizational crisis is a high-probability, low-impact event with a clear cause and effect relationship.

"Beauty is in the eye of the beholder" describes transcendent quality.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Filters