Exam 11: Communicating in the Internet Age

Tamiko is a senior manager at MobileApps Development company. She would like to implement a mode of upward communication that gives employees the right to air their opinions and suggestions in a group setting without criticism or penalty from superiors. Which method should she employ?

One of the byproducts of the digital revolution at work is _____________________.

The computerized workplace has had a surprisingly small impact on organizational communication.

Which of these best describes the basic communication process?

Listening, resolving misunderstandings, and addressing actual or potential obstacles are fundamental to success with the ____ communication strategy.

What practical advice would you give managers about the grapevine?

All Organic Inc All Organic Inc is located in Cedar Springs, Iowa, however, they have partners all over the world. Up until now, Tim Montoya the company CEO and Chairman of the board, has been flying to meet with their key partners. With the rising cost of fuel, airline tickets and the cost of travel have become increasingly more expensive. He values the face-to-face meetings but feels it has become too expensive. Tim is also planning to promote his operations manager, Ellen Padroa to CEO while he maintains his role as chairman. One of his concerns about Ellen is her lack of international experience. -Refer to All Organic, Inc.. In face-to-face communication, Tim should remind Ellen that body language is responsible for about ____ percent of impact.

Surveys with no feedback or follow-up action tend to alienate employees, who feel they are just wasting their time.

All of these are potential problems with telecommuting/teleworking except

What are some pointers for videoconference participants?

All Organic Inc All Organic Inc is located in Cedar Springs, Iowa, however, they have partners all over the world. Up until now, Tim Montoya the company CEO and Chairman of the board, has been flying to meet with their key partners. With the rising cost of fuel, airline tickets and the cost of travel have become increasingly more expensive. He values the face-to-face meetings but feels it has become too expensive. Tim is also planning to promote his operations manager, Ellen Padroa to CEO while he maintains his role as chairman. One of his concerns about Ellen is her lack of international experience. -Refer to All Organic Inc. Which of the following offers Tim a more cost effective alternative to meet with his worldwide partners

____ is referred to as body language.

At the conclusion of or immediately following a formal committee meeting, the chairperson should ____________________________.

Laurence Peters Laurence is determined to become a better communicator. The problem is he has no clue where to start and what to do. He has come to you for guidance. -Refer to Laurence Peters. Which of these tips would not be appropriate for Laurence in running effective meetings?

Which of these is not part of the basic communication process?

Approximately 20 percent of grapevine communication is accurate.

The grapevine can carry useful information through an organization with amazing speed and actually help managers learn how employees feel about policies and programs.

According to Training magazine's editor-in-chief, managers should make every effort to shut down the grapevine in order to maintain productivity and morale.

Tips for videoconference participants include: test the system in advance, dress for the occasion, and avoid slang or jargon.

Joe needs to make a routine announcement about the monthly engineering department meeting. According to the Lengel-Daft Contingency Model of Media Selection, which "lean" medium would be appropriate?