Question 1

According to Deming's 14 points, quality-by-inspection is central to any successful quality improvement effort.

Accepted Answer

A) True 
 B)False

Question 2

Will has implemented a new strategy at his construction firm for identifying control problems. He has asked a group of employees to appraise various operations and systems within the firm. Which control technique is Will implementing?

Accepted Answer

A)  Concurrent control 
B)  External auditing 
C)  Executive reality check 
D)  Social auditing 
E)  Internal auditing 
A)  Concurrent control 
B)  External auditing 
C)  Executive reality check 
D)  Social auditing 
E)  Internal auditing

Question 3

____ time is the amount of time it takes for a product to be transformed from raw materials or parts into a finished good.

Accepted Answer

A)  Contingent 
B)  Flow 
C)  Flex 
D)  Cycle 
E)  Real 
A)  Contingent 
B)  Flow 
C)  Flex 
D)  Cycle 
E)  Real

Question 4

What does "A" in Deming's PDCA cycle stand for?

Accepted Answer

A)  Alternatives 
B)  Act 
C)  Activities 
D)  Attitudes 
E)  Actual results 
A)  Alternatives 
B)  Act 
C)  Activities 
D)  Attitudes 
E)  Actual results

Question 5

Which of these refers to real-time control?

Accepted Answer

A)  Secondary 
B)  Feedforward 
C)  Preliminary 
D)  Feedback 
E)  Concurrent 
A)  Secondary 
B)  Feedforward 
C)  Preliminary 
D)  Feedback 
E)  Concurrent

Question 6

A cruise ship company must constantly keep a close eye on the weather. This is an example of what kind of control?

Accepted Answer

A)  Secondary 
B)  Preliminary 
C)  Feedforward 
D)  Feedback 
E)  Concurrent 
A)  Secondary 
B)  Preliminary 
C)  Feedforward 
D)  Feedback 
E)  Concurrent

Question 7

Concurrent control involves learning from past mistakes.

Accepted Answer

A) True 
 B)False

Question 8

When Apple launched their retail stores that looked to _________as inspiration for their Genius Bar.

Accepted Answer

A)  wealthy customers 
B)  the hotel concierge desk 
C)  seniors 
D)  children 
E)  celebrity customers 
A)  wealthy customers 
B)  the hotel concierge desk 
C)  seniors 
D)  children 
E)  celebrity customers

Question 9

All of the following are TQM tools except

Accepted Answer

A)  flow charts. 
B)  cause and effect analysis. 
C)  organizational charts. 
D)  control charts. 
E)  histograms. 
A)  flow charts. 
B)  cause and effect analysis. 
C)  organizational charts. 
D)  control charts. 
E)  histograms.

Question 10

Platinum Tools, Inc
Laticia is purchasing manager at Platinum Tools, Inc, and her morning at work was quite hectic, as usual. First, Laticia called the supplier to check if the parts needed for manufacturing the tools will be shipped on time or not. Then she helped two employees having problems with entering purchase orders on their computers. From there she had to dash to a performance evaluation meeting where she evaluated her assistant's work for the last six months. Next, she was supposed to attend a strategic management meeting. Laticia is so busy she fears a major crisis would send her over the edge.
-Refer to Platinum Tools, Inc. If Laticia wants to implement a crisis management program, which of these should come first?

Accepted Answer

A)  Practice 
B)  Staff 
C)  Celebrate 
D)  Plan 
E)  Anticipate 
A)  Practice 
B)  Staff 
C)  Celebrate 
D)  Plan 
E)  Anticipate

Question 11

According to the Texas A&M researchers, "responsiveness" was the most important service quality dimension for customers.

Accepted Answer

A) True 
 B)False

Question 12

____ is not among the five service characteristics.

Accepted Answer

A)  Provided when and where customer desires 
B)  Labor intensive 
C)  Customers participate in production process 
D)  Intangible 
E)  Can be stored 
A)  Provided when and where customer desires 
B)  Labor intensive 
C)  Customers participate in production process 
D)  Intangible 
E)  Can be stored

Question 13

John tried to leave 20 minutes early to get a head start on rush hour traffic but he was promptly straightened out with comments and ridicule from coworkers. This is an example of a _____________organizational control subsystem.

Accepted Answer

A)  short-term 
B)  procedural 
C)  budgetary 
D)  cultural 
E)  statistical 
A)  short-term 
B)  procedural 
C)  budgetary 
D)  cultural 
E)  statistical

Question 14

According to experts, getting a new customer costs five times more than keeping a current customer.

Accepted Answer

A) True 
 B)False

Question 15

One of the four principles of TQM is

Accepted Answer

A)  do it right the first time. 
B)  inspecting everything twice. 
C)  striving for zero defects. 
D)  people are the biggest threat to quality improvement. 
E)  technology is the key. 
A)  do it right the first time. 
B)  inspecting everything twice. 
C)  striving for zero defects. 
D)  people are the biggest threat to quality improvement. 
E)  technology is the key.

Question 16

____ quality is based on determining how well the product conforms to its design specifications or blueprint.

Accepted Answer

A)  Evaluation-based 
B)  Transcendent 
C)  Manufacturing-based 
D)  Value-based 
E)  User-based 
A)  Evaluation-based 
B)  Transcendent 
C)  Manufacturing-based 
D)  Value-based 
E)  User-based

Question 17

Which of these would be most appropriate for graphically plotting the correlation between two product characteristics, such as the diameter and weight of tennis balls?

Accepted Answer

A)  A fishbone diagram 
B)  A histogram 
C)  A run chart 
D)  A scatter diagram 
E)  A control chart 
A)  A fishbone diagram 
B)  A histogram 
C)  A run chart 
D)  A scatter diagram 
E)  A control chart

Question 18

Work standards, objectives, and policies are the three basic components of organizational control systems.

Accepted Answer

A) True 
 B)False

Question 19

Rob loves his Edgewater boat, primarily because of the high quality Yamaha engine. What type of product quality is evident here?

Accepted Answer

A)  User-based 
B)  Product-based 
C)  Value-based 
D)  Transcendent 
E)  Manufacturing-based 
A)  User-based 
B)  Product-based 
C)  Value-based 
D)  Transcendent 
E)  Manufacturing-based

Question 20

Whenever possible, each contingency plan should specify early warning signals.

Accepted Answer

A) True 
 B)False

According to Deming's 14 points, quality-by-inspection is central to any successful quality improvement effort.

Will has implemented a new strategy at his construction firm for identifying control problems. He has asked a group of employees to appraise various operations and systems within the firm. Which control technique is Will implementing?

____ time is the amount of time it takes for a product to be transformed from raw materials or parts into a finished good.

What does "A" in Deming's PDCA cycle stand for?

Which of these refers to real-time control?

A cruise ship company must constantly keep a close eye on the weather. This is an example of what kind of control?

Concurrent control involves learning from past mistakes.

When Apple launched their retail stores that looked to _________as inspiration for their Genius Bar.

All of the following are TQM tools except

According to the Texas A&M researchers, "responsiveness" was the most important service quality dimension for customers.

____ is not among the five service characteristics.

John tried to leave 20 minutes early to get a head start on rush hour traffic but he was promptly straightened out with comments and ridicule from coworkers. This is an example of a _____________organizational control subsystem.

According to experts, getting a new customer costs five times more than keeping a current customer.

One of the four principles of TQM is

____ quality is based on determining how well the product conforms to its design specifications or blueprint.

Which of these would be most appropriate for graphically plotting the correlation between two product characteristics, such as the diameter and weight of tennis balls?

Work standards, objectives, and policies are the three basic components of organizational control systems.

Rob loves his Edgewater boat, primarily because of the high quality Yamaha engine. What type of product quality is evident here?

Whenever possible, each contingency plan should specify early warning signals.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

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Exam 16: Organizational Control and Quality Improvement

According to Deming's 14 points, quality-by-inspection is central to any successful quality improvement effort.

Will has implemented a new strategy at his construction firm for identifying control problems. He has asked a group of employees to appraise various operations and systems within the firm. Which control technique is Will implementing?

____ time is the amount of time it takes for a product to be transformed from raw materials or parts into a finished good.

What does "A" in Deming's PDCA cycle stand for?

Which of these refers to real-time control?

A cruise ship company must constantly keep a close eye on the weather. This is an example of what kind of control?

Concurrent control involves learning from past mistakes.

When Apple launched their retail stores that looked to _________as inspiration for their Genius Bar.

All of the following are TQM tools except

According to the Texas A&M researchers, "responsiveness" was the most important service quality dimension for customers.

____ is not among the five service characteristics.

John tried to leave 20 minutes early to get a head start on rush hour traffic but he was promptly straightened out with comments and ridicule from coworkers. This is an example of a _____________organizational control subsystem.

According to experts, getting a new customer costs five times more than keeping a current customer.

One of the four principles of TQM is

____ quality is based on determining how well the product conforms to its design specifications or blueprint.

Which of these would be most appropriate for graphically plotting the correlation between two product characteristics, such as the diameter and weight of tennis balls?

Work standards, objectives, and policies are the three basic components of organizational control systems.

Rob loves his Edgewater boat, primarily because of the high quality Yamaha engine. What type of product quality is evident here?

Whenever possible, each contingency plan should specify early warning signals.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Filters