Question 1

Whereas standards serve as measurable targets, objectives serve as guideposts on the way to reaching those targets.

Accepted Answer

A) True 
 B)False

Question 2

According to Deming's 14 points, ____ should be the number one career objective for everyone in the organization.

Accepted Answer

A)  zero defects 
B)  a college degree 
C)  the Baldridge Award 
D)  continuous improvement 
E)  higher profits 
A)  zero defects 
B)  a college degree 
C)  the Baldridge Award 
D)  continuous improvement 
E)  higher profits

Question 3

According to Deming's 14 points, "the transformation" is whose business?

Accepted Answer

A)  The government's 
B)  Nobody's 
C)  Process engineering's 
D)  Management's 
E)  Everyone's 
A)  The government's 
B)  Nobody's 
C)  Process engineering's 
D)  Management's 
E)  Everyone's

Question 4

What does the "C" in Deming's PDCA cycle stand for?

Accepted Answer

A)  Compromise 
B)  Consistency 
C)  Capacity 
D)  Check 
E)  Control 
A)  Compromise 
B)  Consistency 
C)  Capacity 
D)  Check 
E)  Control

Question 5

Benchmarking is good for setting challenging organizational standards.

Accepted Answer

A) True 
 B)False

Question 6

What would be most appropriate for identifying and eliminating unnecessary steps in the registration office at a community hospital?

Accepted Answer

A)  Scatter diagram 
B)  Pareto analysis 
C)  Control chart 
D)  Flow chart 
E)  Histogram 
A)  Scatter diagram 
B)  Pareto analysis 
C)  Control chart 
D)  Flow chart 
E)  Histogram

Question 7

Measurable reference points for corrective action are provided by ____ 3/4 one of the three components common to all control systems.

Accepted Answer

A)  performance appraisals 
B)  budgets 
C)  objectives 
D)  policies 
E)  rules 
A)  performance appraisals 
B)  budgets 
C)  objectives 
D)  policies 
E)  rules

Question 8

Companies such as Google and Apple teach us that strategies, plans and a commitment to quality does not guarantee desired results. _____________ and plans need to be updated as _____________are inevitable.

Accepted Answer

A)  Strategies; adjustments 
B)  Policies; disasters 
C)  Behaviors; adjustments 
D)  Teams; profits 
E)  Strategies; disasters 
A)  Strategies; adjustments 
B)  Policies; disasters 
C)  Behaviors; adjustments 
D)  Teams; profits 
E)  Strategies; disasters

Question 9

Erin, the owner of a local children's clothing store, has a strong reputation for anticipating her customers' needs, listening to her customers, and creatively responding to her customers' needs. In the language of TQM, she is

Accepted Answer

A)  effective. 
B)  proactive. 
C)  customer-centered. 
D)  progressive. 
E)  empowered. 
A)  effective. 
B)  proactive. 
C)  customer-centered. 
D)  progressive. 
E)  empowered.

Question 10

Internal auditors should be overseen by the head of the accounting department.

Accepted Answer

A) True 
 B)False

Question 11

Typically, long-range plans include five-year financial projections.

Accepted Answer

A) True 
 B)False

Question 12

Which of these is a criticism of internal auditing?

Accepted Answer

A)  Excessive government regulation 
B)  Not based on accepted accounting practices 
C)  Identical to external auditing 
D)  Top management snooping and meddling 
E)  Too vague 
A)  Excessive government regulation 
B)  Not based on accepted accounting practices 
C)  Identical to external auditing 
D)  Top management snooping and meddling 
E)  Too vague

Question 13

Although Google is well known for being an excellent company, its launch of the Nexus One smartphone reveals that every company is capable of mistakes.

Accepted Answer

A) True 
 B)False

Question 14

Which of these do TQM advocates prefer over the typical hierarchy?

Accepted Answer

A)  Inverted organizations 
B)  No middle managers 
C)  Leaderless three-person teams 
D)  Teams of different specialists 
E)  Circular organizations 
A)  Inverted organizations 
B)  No middle managers 
C)  Leaderless three-person teams 
D)  Teams of different specialists 
E)  Circular organizations

Question 15

In the performance pyramid for strategic control, ____ are translated downward and ____ are translated upward.

Accepted Answer

A)  concepts; measurable results 
B)  ideas; plans 
C)  objectives; control measures of results 
D)  controls; problems 
E)  visions; people 
A)  concepts; measurable results 
B)  ideas; plans 
C)  objectives; control measures of results 
D)  controls; problems 
E)  visions; people

Question 16

Matt, the owner of an automobile parts manufacturer, is described by employees as never totally happy with improvements. He is always experimenting, measuring, adjusting, and improving. Which of these best describes Matt?

Accepted Answer

A)  Dedicated to Kaizen 
B)  Striving for PDQ 
C)  Customer-centered 
D)  Committed to Kanban 
E)  Dedicated to feedforward control 
A)  Dedicated to Kaizen 
B)  Striving for PDQ 
C)  Customer-centered 
D)  Committed to Kanban 
E)  Dedicated to feedforward control

Question 17

What important lessons does Deming management teach today's managers?

Accepted Answer

Deming's logic says quality improvement

Question 18

The reason for the control function is always the same: get the job done unless environmental and behavioral obstacles exist.

Accepted Answer

A) True 
 B)False

Question 19

According to Philip Crosby, the basic definition of ____ is conformance to requirements, .

Accepted Answer

A)  quality 
B)  benchmarking 
C)  a run chart 
D)  BATNA 
E)  Pareto analysis 
A)  quality 
B)  benchmarking 
C)  a run chart 
D)  BATNA 
E)  Pareto analysis

Question 20

"Zero defects" is one of the four principles of total quality management.

Accepted Answer

A) True 
 B)False

Whereas standards serve as measurable targets, objectives serve as guideposts on the way to reaching those targets.

According to Deming's 14 points, ____ should be the number one career objective for everyone in the organization.

According to Deming's 14 points, "the transformation" is whose business?

What does the "C" in Deming's PDCA cycle stand for?

Benchmarking is good for setting challenging organizational standards.

What would be most appropriate for identifying and eliminating unnecessary steps in the registration office at a community hospital?

Measurable reference points for corrective action are provided by ____ 3/4 one of the three components common to all control systems.

Companies such as Google and Apple teach us that strategies, plans and a commitment to quality does not guarantee desired results. _ and plans need to be updated as _are inevitable.

Erin, the owner of a local children's clothing store, has a strong reputation for anticipating her customers' needs, listening to her customers, and creatively responding to her customers' needs. In the language of TQM, she is

Internal auditors should be overseen by the head of the accounting department.

Typically, long-range plans include five-year financial projections.

Which of these is a criticism of internal auditing?

Although Google is well known for being an excellent company, its launch of the Nexus One smartphone reveals that every company is capable of mistakes.

Which of these do TQM advocates prefer over the typical hierarchy?

In the performance pyramid for strategic control, are translated downward and are translated upward.

Matt, the owner of an automobile parts manufacturer, is described by employees as never totally happy with improvements. He is always experimenting, measuring, adjusting, and improving. Which of these best describes Matt?

What important lessons does Deming management teach today's managers?

The reason for the control function is always the same: get the job done unless environmental and behavioral obstacles exist.

According to Philip Crosby, the basic definition of ____ is conformance to requirements, .

"Zero defects" is one of the four principles of total quality management.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Filters

Exam 16: Organizational Control and Quality Improvement

Whereas standards serve as measurable targets, objectives serve as guideposts on the way to reaching those targets.

According to Deming's 14 points, ____ should be the number one career objective for everyone in the organization.

According to Deming's 14 points, "the transformation" is whose business?

What does the "C" in Deming's PDCA cycle stand for?

Benchmarking is good for setting challenging organizational standards.

What would be most appropriate for identifying and eliminating unnecessary steps in the registration office at a community hospital?

Measurable reference points for corrective action are provided by ____ 3/4 one of the three components common to all control systems.

Companies such as Google and Apple teach us that strategies, plans and a commitment to quality does not guarantee desired results. _____________ and plans need to be updated as _____________are inevitable.

Erin, the owner of a local children's clothing store, has a strong reputation for anticipating her customers' needs, listening to her customers, and creatively responding to her customers' needs. In the language of TQM, she is

Internal auditors should be overseen by the head of the accounting department.

Typically, long-range plans include five-year financial projections.

Which of these is a criticism of internal auditing?

Although Google is well known for being an excellent company, its launch of the Nexus One smartphone reveals that every company is capable of mistakes.

Which of these do TQM advocates prefer over the typical hierarchy?

In the performance pyramid for strategic control, ____ are translated downward and ____ are translated upward.

Matt, the owner of an automobile parts manufacturer, is described by employees as never totally happy with improvements. He is always experimenting, measuring, adjusting, and improving. Which of these best describes Matt?

What important lessons does Deming management teach today's managers?

The reason for the control function is always the same: get the job done unless environmental and behavioral obstacles exist.

According to Philip Crosby, the basic definition of ____ is conformance to requirements, .

"Zero defects" is one of the four principles of total quality management.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Filters

Companies such as Google and Apple teach us that strategies, plans and a commitment to quality does not guarantee desired results. _ and plans need to be updated as _are inevitable.

In the performance pyramid for strategic control, are translated downward and are translated upward.