Exam 1: Information Systems in Global Business Today

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In a(n) ________ perspective, the performance of a system is optimized when both the technology and the organization mutually adjust to one another until a satisfactory fit is obtained.

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Thomas Friedman's declaration that the world was now "flat" meant that

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Which of the following constitutes an organizational element in the UPS tracking system described in the chapter?

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________ is known as the enormous volume of data generated by Internet activity, such as Web traffic and e-mail.

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What is the difference between information technology and information systems? Describe some of the functions of information systems.

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Which of the following would not be a complementary asset for a solar panel manufacturer?

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A firm that invests in a strong IS development team is making an investment in organizational complementary assets.

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The key elements of an organization are its structure, business processes, politics, culture, and ________.

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Which main business function is responsible for maintaining employee records?

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This chapter discusses how each organization has its own culture and sets of values shared by most of its members. What kind of shared values might you find at a law firm?

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The three main dimensions of information systems are management, organizations, and information technology.

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Which field of study focuses on both a behavioral and technical understanding of information systems?

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The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called

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An example of a business using information systems for customer and supplier intimacy is

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Order data for baseball tickets and bar code data are examples of

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There is little variation in returns on IT investment across firms.

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An example of a business using information systems to create new products and services is

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Laws and regulations creating fair, stable market environments are examples of complementary social assets required to optimize returns from IT investments.

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________ makes long-range strategic decisions about the firm's products and services.

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An example of an organizational complementary asset is

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