Exam 2: Global E-Business and Collaboration

You have been hired by an international architectural firm, with offices in Singapore, Paris, and Mumbai. The firm would like architects and draftspeople from different teams to be able to collaborate efficiently. How will you determine what the best collaboration tools are for their needs?

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

________ applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole.

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

To forecast trends in your supplier's industry that could affect your firm over the next five years, you would use a(n)

The ________ function is responsible for identifying customers.

You have been hired by a non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, SMS, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?

Your aunt has asked you for your suggestions to make her business, a local sandwich shop, more efficient. Describe at least three types of business processes that a sandwich shop has. Can any be better coordinated through the use of information systems?

Operational managers use ESS primarily to solve specific problems.

The principal liaison between the information systems groups and the rest of the organization is a(n)

An inventory control system is an example of an MIS.

An example of a cross-functional business process is

Describe the role of IT governance within the firm.

A key word in social business is "conversations."

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of

DSS use internal information as well as information from external sources.

Apex Vacuum, a family-owned manufacturer of budget vacuums, has grown exponentially over the last few years. However, the company is having difficulty preparing for future growth. The only information system used at Apex is an antiquated accounting system. The company has one manufacturing plant located in Arkansas; and three warehouses, in Arkansas, Delaware, and California. The Apex sales force is national, and Apex purchases about a third of its vacuum parts and materials from a single overseas supplier. You have been hired to recommend the information systems Apex should implement in order to maintain their competitive edge. However, there is not enough money for a full-blown, cross-functional enterprise application, and you will need to limit the first step to a single functional area or constituency. What will you choose, and why?

Which of the following systems would you expect to deliver integrated, personalized business content through a Web portal interface?

DSS are used by managers to make decisions about problems that are unusual and not easily specified in advance.