Question 1

Knowledge workers include all of a company's workers who are tasked with managing or creating knowledge, from top-level scientists to clerical and data workers.

Accepted Answer

A) True 
 B)False

Question 2

Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well done roasts. The category of intelligent technique that would describe this system is

Accepted Answer

A)  expert system. 
B)  neural network. 
C)  case-based reasoning. 
D)  fuzzy logic. 
E)  genetic algorithm. 
A)  expert system. 
B)  neural network. 
C)  case-based reasoning. 
D)  fuzzy logic. 
E)  genetic algorithm.

Question 3

________ seeks to enhance human perception by combining a live direct view of the physical world with computer-generated images.

Accepted Answer

A)  AR 
B)  VRML 
C)  CAD 
D)  KWS 
E)  LMS 
A)  AR 
B)  VRML 
C)  CAD 
D)  KWS 
E)  LMS

Question 4

In this technique, descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics.

Accepted Answer

A)  CBR 
B)  fuzzy logic 
C)  data mining 
D)  LMS 
E)  expert systems 
A)  CBR 
B)  fuzzy logic 
C)  data mining 
D)  LMS 
E)  expert systems

Question 5

You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs?

Accepted Answer

A)  enterprise content management system 
B)  digital asset management system 
C)  CAD system 
D)  VRML system 
E)  LMS 
A)  enterprise content management system 
B)  digital asset management system 
C)  CAD system 
D)  VRML system 
E)  LMS

Question 6

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of

Accepted Answer

A)  knowledge culture. 
B)  knowledge discovery. 
C)  organizational and management capital. 
D)  organizational routine. 
E)  knowledge. 
A)  knowledge culture. 
B)  knowledge discovery. 
C)  organizational and management capital. 
D)  organizational routine. 
E)  knowledge.

Question 7

Expertise is thought to be the collective and individual experience of applying knowledge to the solution of problems.

Accepted Answer

A) True 
 B)False

Question 8

CAD workstations

Accepted Answer

A)  provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. 
B)  provide an important source of expertise for organizations. 
C)  allow groups to work together on documents. 
D)  are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management. 
E)  facilitate employee learning. 
A)  provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. 
B)  provide an important source of expertise for organizations. 
C)  allow groups to work together on documents. 
D)  are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management. 
E)  facilitate employee learning.

Question 9

You have been hired by a small architectural firm interested in implementing a knowledge management system. What features do you think would be of most benefit to them?

Accepted Answer

Student answers will vary. The ability t

Question 10

An inference engine is

Accepted Answer

A)  a strategy for searching the rule base in case-based reasoning. 
B)  the programming environment of an expert system. 
C)  a method of organizing expert system knowledge into chunks. 
D)  a strategy used to search through the rule base in an expert system by forward chaining or backward chaining. 
E)  a programming algorithm used to create a virtual world using VRML. 
A)  a strategy for searching the rule base in case-based reasoning. 
B)  the programming environment of an expert system. 
C)  a method of organizing expert system knowledge into chunks. 
D)  a strategy used to search through the rule base in an expert system by forward chaining or backward chaining. 
E)  a programming algorithm used to create a virtual world using VRML.

Question 11

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

Accepted Answer

A)  fuzzy logic 
B)  intelligent agents 
C)  genetic algorithms 
D)  neural networks 
E)  CBR 
A)  fuzzy logic 
B)  intelligent agents 
C)  genetic algorithms 
D)  neural networks 
E)  CBR

Question 12

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

Accepted Answer

A)  CAD systems. 
B)  virtual reality systems. 
C)  fuzzy logic systems. 
D)  intelligent agents. 
E)  genetic algorithms. 
A)  CAD systems. 
B)  virtual reality systems. 
C)  fuzzy logic systems. 
D)  intelligent agents. 
E)  genetic algorithms.

Question 13

Identify three important qualities or capabilities of knowledge work systems.

Accepted Answer

Knowledge work systems must give knowled

Question 14

Semistructured information is all the knowledge in a firm that resides in the heads of experienced employees.

Accepted Answer

A) True 
 B)False

Question 15

A(n) ________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed.

Accepted Answer

A)  KWS 
B)  KMS 
C)  taxonomy 
D)  intelligent technique 
E)  COP 
A)  KWS 
B)  KMS 
C)  taxonomy 
D)  intelligent technique 
E)  COP

Question 16

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of

Accepted Answer

A)  practice. 
B)  professionals. 
C)  interest. 
D)  knowledge. 
E)  expertise. 
A)  practice. 
B)  professionals. 
C)  interest. 
D)  knowledge. 
E)  expertise.

Question 17

Technology that consists of computer-based systems that attempt to emulate human behavior is called

Accepted Answer

A)  fuzzy logic. 
B)  neural networks. 
C)  AI technology. 
D)  genetic algorithms. 
E)  learning management systems. 
A)  fuzzy logic. 
B)  neural networks. 
C)  AI technology. 
D)  genetic algorithms. 
E)  learning management systems.

Question 18

Which of the following statements about 3D printing is not true?

Accepted Answer

A)  It creates solid objects. 
B)  It is also called additive manufacturing. 
C)  It is only usable to make prototypes. 
D)  It creates objects layer by layer. 
E)  It uses specifications in a digital file. 
A)  It creates solid objects. 
B)  It is also called additive manufacturing. 
C)  It is only usable to make prototypes. 
D)  It creates objects layer by layer. 
E)  It uses specifications in a digital file.

Question 19

While systems such as KWS can manage semistructured and unstructured information, enterprise-wide content management systems are designed to manage a firm's structured information.

Accepted Answer

A) True 
 B)False

Question 20

What is knowledge management?
 What types of knowledge might a company such as a taxi service have, and could a taxi service benefit from knowledge management?

Accepted Answer

Knowledge management is the set of proce

Knowledge workers include all of a company's workers who are tasked with managing or creating knowledge, from top-level scientists to clerical and data workers.

________ seeks to enhance human perception by combining a live direct view of the physical world with computer-generated images.

In this technique, descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics.

You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs?

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of

Expertise is thought to be the collective and individual experience of applying knowledge to the solution of problems.

CAD workstations

You have been hired by a small architectural firm interested in implementing a knowledge management system. What features do you think would be of most benefit to them?

An inference engine is

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

Identify three important qualities or capabilities of knowledge work systems.

Semistructured information is all the knowledge in a firm that resides in the heads of experienced employees.

A(n) ________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed.

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of

Technology that consists of computer-based systems that attempt to emulate human behavior is called

Which of the following statements about 3D printing is not true?

While systems such as KWS can manage semistructured and unstructured information, enterprise-wide content management systems are designed to manage a firm's structured information.

What is knowledge management? What types of knowledge might a company such as a taxi service have, and could a taxi service benefit from knowledge management?

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 11: Managing Knowledge

Knowledge workers include all of a company's workers who are tasked with managing or creating knowledge, from top-level scientists to clerical and data workers.

________ seeks to enhance human perception by combining a live direct view of the physical world with computer-generated images.

In this technique, descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics.

You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs?

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of

Expertise is thought to be the collective and individual experience of applying knowledge to the solution of problems.

CAD workstations

You have been hired by a small architectural firm interested in implementing a knowledge management system. What features do you think would be of most benefit to them?

An inference engine is

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

Identify three important qualities or capabilities of knowledge work systems.

Semistructured information is all the knowledge in a firm that resides in the heads of experienced employees.

A(n) ________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed.

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of

Technology that consists of computer-based systems that attempt to emulate human behavior is called

Which of the following statements about 3D printing is not true?

While systems such as KWS can manage semistructured and unstructured information, enterprise-wide content management systems are designed to manage a firm's structured information.

What is knowledge management? What types of knowledge might a company such as a taxi service have, and could a taxi service benefit from knowledge management?

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters