Exam 12: Enhancing Decision Making

The underlying foundation of business intelligence is a powerful ________system that captures all the relevant data to operate the business.

Many decisions have elements of both types of decisions and are ________,where only part of the problem has a clear-cut answer provided by an accepted procedure.

A pivot table is a

Business ________ and analytics are products defined by technology vendors and consulting firms.

Unstructured decision making is most prevalent at lower organizational levels.

Knowledge workers act as figureheads for the organization when they represent their companies to the outside world and perform symbolic duties,such as giving out employee awards.

Even with timely,accurate information,some managers make bad decisions.

The ESS software system contains the software tools that are used for data analysis.

GDSS

What are the different types of decisions,and how does the decision-making process work?

Managers make decisions.In their ________,they act as entrepreneurs by initiating new kinds of activities;they handle disturbances arising in the organization;they allocate resources to staff members who need them;and they negotiate conflicts and mediate between conflicting groups.

The ________ is a framework for operationalizing a firm's strategic plan by focusing on measurable outcomes on four dimensions of firm performance.

Middle management tends to face more unstructured decision scenarios,but may include some structured components.

The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.

Predictive analytics are being built into mainstream applications for everyday decision making by all types of employees,especially in finance and marketing.

Management information systems (MIS)provide routine reports and summaries of transaction-level data to middle- and operational-level managers to provide answers to structured and semistructured decision problems.

Checking store inventory is an example of a(n)________ decision.

Production reports are predefined reports based on industry-specific requirements.

GDSS facilitate the solution of unstructured problems by a set of decision makers working together as a group in either the same location or different locations.

The concept of management ________ describes situations in which managers act on biases that reject information that does not conform to their expectations.