Exam 12: Enhancing Decision Making

Business informatics and analytics are products defined by technology vendors and consulting firms.

Unstructured decisions are novel and nonroutine,and there is no well-understood or agreed-on procedure for making them.

The underlying foundation of business intelligence is a powerful ________ system that captures all the relevant data to operate the business.

Design involves identifying and exploring various solutions to the problem.

John has an important decision to make.He wants to decide how his firm should enter their new product line in Ontario.He has chosen to enter the market and use gas stations to distribute the product.He is continuing to monitor how the decision is going.What stage of the decision-making process is he in?

The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method.

________ toolset is a set of software tools are used to analyze data and produce reports,respond to questions posed by managers,and track the progress of the business using key indicators of performance.

The first stage in Simon's decision-making process model is the design stage.

As discussed in the chapter text,the three main reasons that investments in information technology do NOT always produce positive results are

Choice consists of choosing among solution alternatives.

Operational employees will,along with customers and suppliers,be looking mostly at prepackaged reports.

John is responsible for entering data into the system.He gets his data from the firms internal customer database.The data from this database is not always as accurate and timely as it should be.He is concerned because the system is not giving good information for the managers.This case illustrates which main reason of why investments in technology don't always produce positive results?

The underlying foundation of business intelligence is a powerful mobile system that captures all the relevant data to operate the business.

Helen is in charge of marketing.Her system has given her great information on what type of products the company needs to make.The production department just will not make the decision to make these products.Helen is very frustrated.This case illustrates which main reason of why investments in technology don't always produce positive results?

In their informational role,managers act as entrepreneurs by initiating new kinds of activities;they handle disturbances arising in the organization;they allocate resources to staff members who need them;and they negotiate conflicts and mediate between conflicting groups.

GDSS effectiveness depends on the ________ of the problem and the group and on how well a meeting is planned and conducted.

Which type of decision is deciding whether to introduce a new product line?

The role of liaison falls into which of Mintzberg's managerial classifications?

Which of the following statements best describes the business value of improved decision making?

A ________ is a table that displays two or more dimensions of data in a convenient format.