Question 1

What are the essential capabilities of knowledge work systems?

Accepted Answer

Knowledge work systems must give knowled

Question 2

Enterprise-wide knowledge management systems deal with structured and semistructured knowledge, while other systems are used for unstructured knowledge.

Accepted Answer

A) True 
 B)False

Question 3

Why are managerial users and methods considered an important part of the BI environment?

Accepted Answer

Managerial users and methods are an impo

Question 4

Deciding whether to introduce a new product line is an example of a(n):

Accepted Answer

A) unstructured decision. 
B) semistructured decision. 
C) procedural decision. 
D) nonprocedural decision. 
A) unstructured decision. 
B) semistructured decision. 
C) procedural decision. 
D) nonprocedural decision.

Question 5

A KPI is:

Accepted Answer

A) an industry standard for measuring performance along a given dimension. 
B) a measure proposed by senior management. 
C) an alternative to the balanced scorecard method. 
D) an analytic technique for measuring financial performance. 
A) an industry standard for measuring performance along a given dimension. 
B) a measure proposed by senior management. 
C) an alternative to the balanced scorecard method. 
D) an analytic technique for measuring financial performance.

Question 6

Knowledge network systems are also known as knowledge work systems.

Accepted Answer

A) True 
 B)False

Question 7

A decision can be said to have improved if it can be made more quickly.

Accepted Answer

A) True 
 B)False

Question 8

In ________, descriptions of past experiences of human specialists, represented as cases, are stored in a database for later retrieval when the user encounters a new case with similar parameters.

Accepted Answer

A) expert systems 
B) DSS 
C) CBR 
D) intelligence networks 
A) expert systems 
B) DSS 
C) CBR 
D) intelligence networks

Question 9

________ are designed to have a generalized capability to learn.

Accepted Answer

A) Knowledge-based systems 
B) Neural networks 
C) Fuzzy logic systems 
D) Expert systems 
A) Knowledge-based systems 
B) Neural networks 
C) Fuzzy logic systems 
D) Expert systems

Question 10

Case-based reasoning describes a particular phenomenon or process linguistically and then represents that description in a small number of flexible rules.

Accepted Answer

A) True 
 B)False

Question 11

Expert systems model human knowledge as a set of rules that collectively are called the:

Accepted Answer

A) knowledge base. 
B) knowledge database. 
C) inference engine. 
D) inference base. 
A) knowledge base. 
B) knowledge database. 
C) inference engine. 
D) inference base.

Question 12

You are the CIO at an insurance firm and a manager has proposed implementing an expensive new project management software that would help increase the efficiency of the IT staff. The idea of improved efficiency sounds good, but is there any way you can evaluate her decision before purchasing the software? Be specific.

Accepted Answer

Student answers will vary but should uti

Question 13

An inference engine is:

Accepted Answer

A) a data mining strategy used by intelligent agents. 
B) the programming environment of an expert system. 
C) a method of organizing expert system knowledge into chunks. 
D) a strategy used to search through the rule base in an expert system. 
A) a data mining strategy used by intelligent agents. 
B) the programming environment of an expert system. 
C) a method of organizing expert system knowledge into chunks. 
D) a strategy used to search through the rule base in an expert system.

Question 14

You are the CEO of a national shoe store and want to add three new stores. Which of the following tools will best help you find the most potentially profitable new locations?

Accepted Answer

A) Pivot tables 
B) Intelligent agent 
C) CBR 
D) Location analytics 
A) Pivot tables 
B) Intelligent agent 
C) CBR 
D) Location analytics

Question 15

In high-velocity automated decision making, humans are eliminated from the decision chain.

Accepted Answer

A) True 
 B)False

Question 16

Virtual reality systems:

Accepted Answer

A) provide design engineers with precise, three-dimensional representations of their models. 
B) provide an important source of expertise for organizations. 
C) allow groups to work together on documents. 
D) provide simulations of walking through or manipulating a three-dimensional model or programmed real-world environment. 
A) provide design engineers with precise, three-dimensional representations of their models. 
B) provide an important source of expertise for organizations. 
C) allow groups to work together on documents. 
D) provide simulations of walking through or manipulating a three-dimensional model or programmed real-world environment.

Question 17

GDSS are designed to:

Accepted Answer

A) allow meeting attendees to share their thoughts in real time with their peers. 
B) manage knowledge using a global perspective. 
C) enable collaboration among geographically dispersed participants. 
D) implement structured methods for organizing and evaluation ideas. 
A) allow meeting attendees to share their thoughts in real time with their peers. 
B) manage knowledge using a global perspective. 
C) enable collaboration among geographically dispersed participants. 
D) implement structured methods for organizing and evaluation ideas.

Question 18

Genetic algorithms:

Accepted Answer

A) represent knowledge as groups of characteristics. 
B) are software programs that work in the background to carry out specific, repetitive tasks. 
C) develop solutions to particular problems using techniques such as mutation, crossover, and selection. 
D) "learn" patterns from large quantities of data by sifting through data. 
A) represent knowledge as groups of characteristics. 
B) are software programs that work in the background to carry out specific, repetitive tasks. 
C) develop solutions to particular problems using techniques such as mutation, crossover, and selection. 
D) "learn" patterns from large quantities of data by sifting through data.

Question 19

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?

Accepted Answer

A) GIS 
B) DSS 
C) GSS 
D) TPS 
A) GIS 
B) DSS 
C) GSS 
D) TPS

Question 20

Dashboards and scorecards are visual interfaces used to make firm information easier to review quickly.

Accepted Answer

A) True 
 B)False

What are the essential capabilities of knowledge work systems?

Enterprise-wide knowledge management systems deal with structured and semistructured knowledge, while other systems are used for unstructured knowledge.

Why are managerial users and methods considered an important part of the BI environment?

Deciding whether to introduce a new product line is an example of a(n):

A KPI is:

Knowledge network systems are also known as knowledge work systems.

A decision can be said to have improved if it can be made more quickly.

In ________, descriptions of past experiences of human specialists, represented as cases, are stored in a database for later retrieval when the user encounters a new case with similar parameters.

________ are designed to have a generalized capability to learn.

Case-based reasoning describes a particular phenomenon or process linguistically and then represents that description in a small number of flexible rules.

Expert systems model human knowledge as a set of rules that collectively are called the:

An inference engine is:

You are the CEO of a national shoe store and want to add three new stores. Which of the following tools will best help you find the most potentially profitable new locations?

In high-velocity automated decision making, humans are eliminated from the decision chain.

Virtual reality systems:

GDSS are designed to:

Genetic algorithms:

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?

Dashboards and scorecards are visual interfaces used to make firm information easier to review quickly.

Business Information Systems in Your Career

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Building Information Systems and Managing Projects

Filters

Exam 11: Improving Decision Making and Managing Knowledge

What are the essential capabilities of knowledge work systems?

Enterprise-wide knowledge management systems deal with structured and semistructured knowledge, while other systems are used for unstructured knowledge.

Why are managerial users and methods considered an important part of the BI environment?

Deciding whether to introduce a new product line is an example of a(n):

A KPI is:

Knowledge network systems are also known as knowledge work systems.

A decision can be said to have improved if it can be made more quickly.

In ________, descriptions of past experiences of human specialists, represented as cases, are stored in a database for later retrieval when the user encounters a new case with similar parameters.

________ are designed to have a generalized capability to learn.

Case-based reasoning describes a particular phenomenon or process linguistically and then represents that description in a small number of flexible rules.

Expert systems model human knowledge as a set of rules that collectively are called the:

An inference engine is:

You are the CEO of a national shoe store and want to add three new stores. Which of the following tools will best help you find the most potentially profitable new locations?

In high-velocity automated decision making, humans are eliminated from the decision chain.

Virtual reality systems:

GDSS are designed to:

Genetic algorithms:

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?

Dashboards and scorecards are visual interfaces used to make firm information easier to review quickly.

Business Information Systems in Your Career

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Building Information Systems and Managing Projects

Filters