Exam 11: Improving Decision Making and Managing Knowledge

Why is the balanced scorecard method said to be "balanced"?

What type of model asks what-if questions repeatedly to determine the impact on outcomes of changes in one or more factors?

Fuzzy logic is used to express relationships very generally.

According to your reading of the text, Procter & Gamble's use of intelligent agent technology in its supply chain illustrates the use of information systems to implement which of the four generic business strategies?

________ are an essential component of a knowledge work system.

Decision making is enhanced by a diverse group of ________, such as data mining and fuzzy logic.

A(n)________ capability allows users to view more detailed views of data.

Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS.

CAD workstations:

The type of decision that can be made by following a definite procedure is called a(n)________ decision.

DSS primarily address structured problems.

In order to search for and retrieve knowledge objects in an enterprise content management system, the objects themselves must be:

Structured knowledge includes just that information that exists in formal documents and rules.

Shopping bots are a form of intelligent agent.

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management, a firm would most likely use:

Which phase of decision making finds or recognizes a problem?

Which of the following would be a typical production report for an organization's financial division?

Executive support systems focus on using parameterized reports and data mining to analyze large pools of data in major corporate systems.

Expertise and experience of organizational members that has not been formally documented best describes:

________ is a management methodology that translates a firm's goals into operational targets.