Exam 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect.

(Multiple Choice)

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Question 41

Enterprise software is built around thousands of predefined business processes that reflect

(Multiple Choice)

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Question 42

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

(Multiple Choice)

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Question 43

An enterprise system helps reduce redundant business processes.

(True/False)

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Question 44

Using social networking tools to converse with customers is called

(Multiple Choice)

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Question 45

Supply chain inefficiencies can waste as much as 25 percent of a company's operating costs.

(True/False)

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Question 46

Which of the following would not be considered a contact point?

(Multiple Choice)

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Question 47

You have been hired by Santori, Inc., a small company that imports and distributes an Italian sparkling water. The company is interested in what benefits an enterprise system would bring. Would an enterprise system be appropriate for this company? What steps would you take in determining this?

(Essay)

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Question 48

From your reading of the Scott's Miracle-Gro case study, the company implemented SAP and JDA enterprise and supply chain planning systems to solve what problems?

(Multiple Choice)

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Question 49

Next-generation enterprise suites use ________ and SOA to link to systems of customers and suppliers.

(Multiple Choice)

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Question 50

The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

(True/False)

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Question 51

Components or parts of finished products are referred to as

(Multiple Choice)

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Question 52

________ CRM includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.

(Multiple Choice)

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Question 53

A company's organizations and processes for distributing and delivering products to the final customers is the

(Multiple Choice)

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Question 54

Which of the following statements about enterprise applications is not true?

(Multiple Choice)

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Question 55

A ________ is a method of interaction with a customer, such as telephone or customer service desk.

(Multiple Choice)

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Question 56

A supply chain driven by actual customer orders or purchases follows a ________ model.

(Multiple Choice)

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Question 57

When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with

(Multiple Choice)

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Question 58

Which of the following is not true about enterprise systems?

(Multiple Choice)

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Question 59

What additional complexities are faced in global supply chains? How does the Internet help in managing global supply chains?

(Essay)

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Question 60

Showing 41 - 60 of 90

A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect.

Enterprise software is built around thousands of predefined business processes that reflect

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

An enterprise system helps reduce redundant business processes.

Using social networking tools to converse with customers is called

Supply chain inefficiencies can waste as much as 25 percent of a company's operating costs.

Which of the following would not be considered a contact point?

You have been hired by Santori, Inc., a small company that imports and distributes an Italian sparkling water. The company is interested in what benefits an enterprise system would bring. Would an enterprise system be appropriate for this company? What steps would you take in determining this?

From your reading of the Scott's Miracle-Gro case study, the company implemented SAP and JDA enterprise and supply chain planning systems to solve what problems?

Next-generation enterprise suites use ________ and SOA to link to systems of customers and suppliers.

The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

Components or parts of finished products are referred to as

________ CRM includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.

A company's organizations and processes for distributing and delivering products to the final customers is the

Which of the following statements about enterprise applications is not true?

A ________ is a method of interaction with a customer, such as telephone or customer service desk.

A supply chain driven by actual customer orders or purchases follows a ________ model.

When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with

Which of the following is not true about enterprise systems?

What additional complexities are faced in global supply chains? How does the Internet help in managing global supply chains?

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

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