Question 1

A company's suppliers, supplier's suppliers, and the processes for managing relationships with them is the

Accepted Answer

A)  supplier's internal supply chain. 
B)  external supply chain. 
C)  upstream portion of the supply chain. 
D)  downstream portion of the supply chain. 
E)  onstream portion of the supply chain. 
A)  supplier's internal supply chain. 
B)  external supply chain. 
C)  upstream portion of the supply chain. 
D)  downstream portion of the supply chain. 
E)  onstream portion of the supply chain.

Question 2

Supply chain management systems are a type of enterprise system.

Accepted Answer

A) True 
 B)False

Question 3

Plant Away is an Oregon-based retailer and distributor of trees and shrubs. They have hundreds of smaller nurseries based around the country that grow the plant stock. The majority of their business is conducted online. Consumers purchase typically small quantities of products online and Plant Away coordinates the shipping from the most appropriate nursery. What unique problems might you anticipate they have in their supply chain?
 What might remedy these problems?

Accepted Answer

Typical problems in supply chains arise

Question 4

In order to achieve maximum benefit from an enterprise software package, a business

Accepted Answer

A)  customizes the software to match all of its business processes. 
B)  uses only the processes in the software that match its own processes. 
C)  changes the way it works to match the software's business processes. 
D)  selects only the software that best matches its existing business processes. 
E)  retains legacy systems that best work with the software. 
A)  customizes the software to match all of its business processes. 
B)  uses only the processes in the software that match its own processes. 
C)  changes the way it works to match the software's business processes. 
D)  selects only the software that best matches its existing business processes. 
E)  retains legacy systems that best work with the software.

Question 5

Enterprise application vendors have created ________ to make their own customer relationship management, supply chain management, and enterprise systems work closely together with each other.

Accepted Answer

A)  e-business suites 
B)  ERP systems 
C)  middleware 
D)  legacy systems 
E)  cloud solutions 
A)  e-business suites 
B)  ERP systems 
C)  middleware 
D)  legacy systems 
E)  cloud solutions

Question 6

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a

Accepted Answer

A)  distribution channel. 
B)  supply chain. 
C)  value chain. 
D)  marketing channel. 
E)  information system. 
A)  distribution channel. 
B)  supply chain. 
C)  value chain. 
D)  marketing channel. 
E)  information system.

Question 7

Supply chain software can be classified as either supply chain ________ systems or supply chain ________ systems.

Accepted Answer

A)  push; pull 
B)  demand; continual 
C)  upstream; downstream 
D)  planning; execution 
E)  maintenance; development 
A)  push; pull 
B)  demand; continual 
C)  upstream; downstream 
D)  planning; execution 
E)  maintenance; development

Question 8

SFA modules in CRM systems would provide tools for

Accepted Answer

A)  assigning and managing customer service requests. 
B)  capturing prospect and customer data. 
C)  identifying profitable and unprofitable customers. 
D)  managing sales prospect and contact information. 
E)  employee performance management. 
A)  assigning and managing customer service requests. 
B)  capturing prospect and customer data. 
C)  identifying profitable and unprofitable customers. 
D)  managing sales prospect and contact information. 
E)  employee performance management.

Question 9

Walmart is an example of a push-based model.

Accepted Answer

A) True 
 B)False

Question 10

________ modules deal with issues such as setting objectives, employee performance management, and performance-based compensation.

Accepted Answer

A)  SCM 
B)  SFA 
C)  ERM 
D)  DRM 
E)  PRM 
A)  SCM 
B)  SFA 
C)  ERM 
D)  DRM 
E)  PRM

Question 11

Enterprise systems require fundamental changes in the way the business operates.

Accepted Answer

A) True 
 B)False

Question 12

Supply chain complexity and scale increases when firms

Accepted Answer

A)  move to globalization. 
B)  manage the procurement, manufacturing, and distribution functions themselves. 
C)  outsource more labor. 
D)  modify their existing workflows to comply with supply-chain management systems. 
E)  develop products and services that coordinate with many firms and suppliers. 
A)  move to globalization. 
B)  manage the procurement, manufacturing, and distribution functions themselves. 
C)  outsource more labor. 
D)  modify their existing workflows to comply with supply-chain management systems. 
E)  develop products and services that coordinate with many firms and suppliers.

Question 13

Enterprise application vendors are now including ________ features, such as tools for data visualization, flexible reporting, and ad-hoc analysis, as part of the application.

Accepted Answer

A)  social media 
B)  PRM 
C)  ERM 
D)  SOA 
E)  business intelligence 
A)  social media 
B)  PRM 
C)  ERM 
D)  SOA 
E)  business intelligence

Question 14

In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products.

Accepted Answer

A) True 
 B)False

Question 15

Analytical CRM uses tools to analyze customer data collected from the firm's customer touch points and from other sources.

Accepted Answer

A) True 
 B)False

Question 16

Identify at least four benefits and four challenges of enterprise systems.

Accepted Answer

Benefits include: increasing operational

Question 17

The business value of an effective supply chain management system includes all of the following except

Accepted Answer

A)  faster time to market. 
B)  cost reduction. 
C)  supply matched to demand. 
D)  improved delivery service. 
E)  increased inventory levels. 
A)  faster time to market. 
B)  cost reduction. 
C)  supply matched to demand. 
D)  improved delivery service. 
E)  increased inventory levels.

Question 18

CRM software can help organizations identify high-value customers for preferential treatments.

Accepted Answer

A) True 
 B)False

Question 19

Enterprise systems include analytical tools.

Accepted Answer

A) True 
 B)False

Question 20

The measurement of the number of customers who stop using or purchasing products or services from a company is called

Accepted Answer

A)  switching costs. 
B)  churn rate. 
C)  CLTV. 
D)  switch rate. 
E)  turnover percentage. 
A)  switching costs. 
B)  churn rate. 
C)  CLTV. 
D)  switch rate. 
E)  turnover percentage.

A company's suppliers, supplier's suppliers, and the processes for managing relationships with them is the

Supply chain management systems are a type of enterprise system.

In order to achieve maximum benefit from an enterprise software package, a business

Enterprise application vendors have created ________ to make their own customer relationship management, supply chain management, and enterprise systems work closely together with each other.

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a

Supply chain software can be classified as either supply chain systems or supply chain systems.

SFA modules in CRM systems would provide tools for

Walmart is an example of a push-based model.

________ modules deal with issues such as setting objectives, employee performance management, and performance-based compensation.

Enterprise systems require fundamental changes in the way the business operates.

Supply chain complexity and scale increases when firms

Enterprise application vendors are now including ________ features, such as tools for data visualization, flexible reporting, and ad-hoc analysis, as part of the application.

In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products.

Analytical CRM uses tools to analyze customer data collected from the firm's customer touch points and from other sources.

Identify at least four benefits and four challenges of enterprise systems.

The business value of an effective supply chain management system includes all of the following except

CRM software can help organizations identify high-value customers for preferential treatments.

Enterprise systems include analytical tools.

The measurement of the number of customers who stop using or purchasing products or services from a company is called

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

A company's suppliers, supplier's suppliers, and the processes for managing relationships with them is the

Supply chain management systems are a type of enterprise system.

In order to achieve maximum benefit from an enterprise software package, a business

Enterprise application vendors have created ________ to make their own customer relationship management, supply chain management, and enterprise systems work closely together with each other.

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a

Supply chain software can be classified as either supply chain ________ systems or supply chain ________ systems.

SFA modules in CRM systems would provide tools for

Walmart is an example of a push-based model.

________ modules deal with issues such as setting objectives, employee performance management, and performance-based compensation.

Enterprise systems require fundamental changes in the way the business operates.

Supply chain complexity and scale increases when firms

Enterprise application vendors are now including ________ features, such as tools for data visualization, flexible reporting, and ad-hoc analysis, as part of the application.

In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products.

Analytical CRM uses tools to analyze customer data collected from the firm's customer touch points and from other sources.

Identify at least four benefits and four challenges of enterprise systems.

The business value of an effective supply chain management system includes all of the following except

CRM software can help organizations identify high-value customers for preferential treatments.

Enterprise systems include analytical tools.

The measurement of the number of customers who stop using or purchasing products or services from a company is called

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Supply chain software can be classified as either supply chain systems or supply chain systems.