Question 1

Outline the steps of an effective performance management system. Include in your explanation the reason the steps need to occur in a particular order.

Accepted Answer

Step 1 involves identifying performance

Question 2

Using a ________ approach means evaluating how employees actually conduct themselves on the job, rather then whether or not they have certain traits.

Accepted Answer

The answer of Using a ________ approach means evaluating how...

Question 3

An organization has an evaluation scoring method which includes three levels: excellent, satisfactory, and poor. A manager has 3 employees and when evaluating them he must put each employee in each of the categories, although he would really consider one of them excellent and the other two satisfactory. This method of evaluation is knowns as:

Accepted Answer

A)  ranking. 
B)  forced distribution. 
C)  absolute. 
D)  paired comparisons. 
E)  forced choice. 
A)  ranking. 
B)  forced distribution. 
C)  absolute. 
D)  paired comparisons. 
E)  forced choice.

Question 4

To be most effective performance feedback should not address development opportunities and should focus on the supervisor conveying to the employee what needs to be corrected going forward.

Accepted Answer

A) True 
 B)False

Question 5

John, the supervisor, has never really got along with Mary, a production worker on his shift. She is very outspoken and can tend to be overbearing at times. When doing Mary's evaluation John rates her rather low even though she is one of his top performers in regard to productivity. This would be an example of ________ error.

Accepted Answer

The answer of John, the supervisor, has never really got...

Question 6

If a manager has evaluated Jim against Bob and Bob has a better score. Then the manager evaluates Bob against Steve and Steve has the better score. The manager has used which method of evaluation?

Accepted Answer

A)  Ranking 
B)  Forced distribution 
C)  Absolute 
D)  Paired comparisons 
E)  Forced choice 
A)  Ranking 
B)  Forced distribution 
C)  Absolute 
D)  Paired comparisons 
E)  Forced choice

Question 7

A 360 degree appraisal involves the employee assessing their own performance and providing that information to their supervisor to be considered as part of their performance evaluation.

Accepted Answer

A) True 
 B)False

Question 8

All of the following statements regarding performance feedback are accurate EXCEPT:

Accepted Answer

A)  Not providing routine feedback makes evaluations ineffective. 
B)  Giving feedback is important to an employee's continual improvement. 
C)  Delaying performance feedback until an annual evaluation is preferred. 
D)  Providing feedback is most effective if completed before action planning. 
E)  Generally, employees who need feedback the most get it the least. 
A)  Not providing routine feedback makes evaluations ineffective. 
B)  Giving feedback is important to an employee's continual improvement. 
C)  Delaying performance feedback until an annual evaluation is preferred. 
D)  Providing feedback is most effective if completed before action planning. 
E)  Generally, employees who need feedback the most get it the least.

Question 9

If you were asked to create a list of performance measures for one of the dietary workers in your college's cafeteria what types of items would you include? Give 3 examples of performance measures you would create for this job and explain what is required in order for a performance measure to be effective.

Accepted Answer

To be effective performance measures mus

Question 10

Which of the following is the best example of how to evaluate a manager's diversity efforts in their department?

Accepted Answer

A)  Track the number of minorities hired in that manager's department. 
B)  Identify the number of minorities that a manager has groomed for promotions. 
C)  Use feedback from minority customers related to how they were treated by the manager. 
D)  Have the manager complete a self-appraisal which includes questions about their biases. 
E)  Both A and B are correct. 
A)  Track the number of minorities hired in that manager's department. 
B)  Identify the number of minorities that a manager has groomed for promotions. 
C)  Use feedback from minority customers related to how they were treated by the manager. 
D)  Have the manager complete a self-appraisal which includes questions about their biases. 
E)  Both A and B are correct.

Question 11

Identify three sources of employee performance data, besides supervisors. Describe the pros and cons of using each.

Accepted Answer

Coworkers are a good source especially i

Question 12

Discipline can be either:

Accepted Answer

A)  progressive or preventative. 
B)  positive or progressive. 
C)  punitive or progressive. 
D)  preventative or positive. 
E)  progressive or person-focused. 
A)  progressive or preventative. 
B)  positive or progressive. 
C)  punitive or progressive. 
D)  preventative or positive. 
E)  progressive or person-focused.

Question 13

A country which values collectivism may not be accepting of a performance management system which rewards individual accomplishments.

Accepted Answer

A) True 
 B)False

Question 14

In completing the administrative assistant's evaluation, her manager, Louis, reviewed the number of phone calls she received on an average day but did not consider feedback he received regarding her lack of phone etiquette. This would be described as a performance measure that was:

Accepted Answer

A)  contaminated. 
B)  deficient. 
C)  valid. 
D)  specific. 
E)  reliable. 
A)  contaminated. 
B)  deficient. 
C)  valid. 
D)  specific. 
E)  reliable.

Question 15

When designing the performance evaluation for a chef items such as "prepares food in a timely fashion" and "follows appropriate safety and sanitation guidelines" would be examples of:

Accepted Answer

A)  performance dimensions. 
B)  global performance measures. 
C)  contaminated performance measures. 
D)  deficient performance measures. 
E)  performance standard. 
A)  performance dimensions. 
B)  global performance measures. 
C)  contaminated performance measures. 
D)  deficient performance measures. 
E)  performance standard.

Question 16

LMN Company recently received an order for one million products to be completed and shipped within the next two months. In order to create an incentive for employees to work as a team and increase production which evaluation method may be most useful?

Accepted Answer

A)  Direct measures 
B)  Graphic rating scales 
C)  Critical incident 
D)  Forced-choice 
E)  BARS 
A)  Direct measures 
B)  Graphic rating scales 
C)  Critical incident 
D)  Forced-choice 
E)  BARS

Question 17

All of the following, although perhaps legal and necessary, can create a work environment of distrust and unethical behavior EXCEPT:

Accepted Answer

A)  create costly safety programs that may impact financials but lower employee injury rates. 
B)  monitor employee phone use to ensure there is no abuse of personal phone calls. 
C)  put systems in place to track employee internet use and then shutdown access to websites that employees visit frequently. 
D)  block all personal emails employees receive in order to improve productivity. 
E)  use an evaluation method that compares employees to ensure the best employees are getting rewarded. 
A)  create costly safety programs that may impact financials but lower employee injury rates. 
B)  monitor employee phone use to ensure there is no abuse of personal phone calls. 
C)  put systems in place to track employee internet use and then shutdown access to websites that employees visit frequently. 
D)  block all personal emails employees receive in order to improve productivity. 
E)  use an evaluation method that compares employees to ensure the best employees are getting rewarded.

Question 18

Evaluating employees based on productivity numbers will be more legally defensible than ranking employees against each other.

Accepted Answer

A) True 
 B)False

Question 19

All of the following types of evaluations use employee comparison as the basis of the outcome EXCEPT

Accepted Answer

A)  ranking. 
B)  paired comparison. 
C)  forced distribution. 
D)  forced choice. 
E)  All of the above use employee comparison. 
A)  ranking. 
B)  paired comparison. 
C)  forced distribution. 
D)  forced choice. 
E)  All of the above use employee comparison.

Question 20

When determining what performance dimensions to include on an expatriates evaluation which of the following are examples of what must be considered?

Accepted Answer

A)  Strong union presence in the host country 
B)  Cultural differences between the home and host country 
C)  High poverty level in the host country 
D)  Political environment of the host country 
E)  All of the above are correct. 
A)  Strong union presence in the host country 
B)  Cultural differences between the home and host country 
C)  High poverty level in the host country 
D)  Political environment of the host country 
E)  All of the above are correct.

Outline the steps of an effective performance management system. Include in your explanation the reason the steps need to occur in a particular order.

Using a ________ approach means evaluating how employees actually conduct themselves on the job, rather then whether or not they have certain traits.

To be most effective performance feedback should not address development opportunities and should focus on the supervisor conveying to the employee what needs to be corrected going forward.

If a manager has evaluated Jim against Bob and Bob has a better score. Then the manager evaluates Bob against Steve and Steve has the better score. The manager has used which method of evaluation?

A 360 degree appraisal involves the employee assessing their own performance and providing that information to their supervisor to be considered as part of their performance evaluation.

All of the following statements regarding performance feedback are accurate EXCEPT:

Which of the following is the best example of how to evaluate a manager's diversity efforts in their department?

Identify three sources of employee performance data, besides supervisors. Describe the pros and cons of using each.

Discipline can be either:

A country which values collectivism may not be accepting of a performance management system which rewards individual accomplishments.

In completing the administrative assistant's evaluation, her manager, Louis, reviewed the number of phone calls she received on an average day but did not consider feedback he received regarding her lack of phone etiquette. This would be described as a performance measure that was:

When designing the performance evaluation for a chef items such as "prepares food in a timely fashion" and "follows appropriate safety and sanitation guidelines" would be examples of:

LMN Company recently received an order for one million products to be completed and shipped within the next two months. In order to create an incentive for employees to work as a team and increase production which evaluation method may be most useful?

All of the following, although perhaps legal and necessary, can create a work environment of distrust and unethical behavior EXCEPT:

Evaluating employees based on productivity numbers will be more legally defensible than ranking employees against each other.

All of the following types of evaluations use employee comparison as the basis of the outcome EXCEPT

When determining what performance dimensions to include on an expatriates evaluation which of the following are examples of what must be considered?

Managing Employees for Competitive Advantage

Organizational Demands and Environmental Influences

Regulatory Issues

Job Design and Job Analysis

Workforce Planning

Recruitment

Selection

Training and Development

Compensating Employees

Incentives and Rewards

Employee Benefits and Safety Programs

Labor Unions and Employee Management

Creating High Performing Hr Systems

Filters

Exam 9: Performance Management

Outline the steps of an effective performance management system. Include in your explanation the reason the steps need to occur in a particular order.

Using a ________ approach means evaluating how employees actually conduct themselves on the job, rather then whether or not they have certain traits.

To be most effective performance feedback should not address development opportunities and should focus on the supervisor conveying to the employee what needs to be corrected going forward.

If a manager has evaluated Jim against Bob and Bob has a better score. Then the manager evaluates Bob against Steve and Steve has the better score. The manager has used which method of evaluation?

A 360 degree appraisal involves the employee assessing their own performance and providing that information to their supervisor to be considered as part of their performance evaluation.

All of the following statements regarding performance feedback are accurate EXCEPT:

Which of the following is the best example of how to evaluate a manager's diversity efforts in their department?

Identify three sources of employee performance data, besides supervisors. Describe the pros and cons of using each.

Discipline can be either:

A country which values collectivism may not be accepting of a performance management system which rewards individual accomplishments.

In completing the administrative assistant's evaluation, her manager, Louis, reviewed the number of phone calls she received on an average day but did not consider feedback he received regarding her lack of phone etiquette. This would be described as a performance measure that was:

When designing the performance evaluation for a chef items such as "prepares food in a timely fashion" and "follows appropriate safety and sanitation guidelines" would be examples of:

LMN Company recently received an order for one million products to be completed and shipped within the next two months. In order to create an incentive for employees to work as a team and increase production which evaluation method may be most useful?

All of the following, although perhaps legal and necessary, can create a work environment of distrust and unethical behavior EXCEPT:

Evaluating employees based on productivity numbers will be more legally defensible than ranking employees against each other.

All of the following types of evaluations use employee comparison as the basis of the outcome EXCEPT

When determining what performance dimensions to include on an expatriates evaluation which of the following are examples of what must be considered?

Managing Employees for Competitive Advantage

Organizational Demands and Environmental Influences

Regulatory Issues

Job Design and Job Analysis

Workforce Planning

Recruitment

Selection

Training and Development

Compensating Employees

Incentives and Rewards

Employee Benefits and Safety Programs

Labor Unions and Employee Management

Creating High Performing Hr Systems

Filters