Exam 9: Performance Management

Which of the following examples of evaluation approaches is most appropriate?

The production manager has determined that Darla, an employee who started 11 weeks ago, is having some performance issues related to her lack of knowledge regarding the shipping paperwork that must be completed at the end of each shift. All of the following may be ways to address the problem EXCEPT:

Ellen's job as receptionist primarily involves answering the phones for a busy law office. In addition she types correspondence, maintains files, keeps inventory and orders office supplies, and also provides coverage when the executive secretary is off periodically. Based on this information how might you most likely weight each of her job dimensions?

Which of the following statements is most accurate in regard to solving performance problems?

The more specific a performance standard is, the organization can expect all of the following EXCEPT:

Darren is an average performing employee but he has very poor attendance. Because of his attendance problem his supervisor has scored him lower in other areas of his evaluation such as customer service skills and problem solving, although he does a satisfactory job at these things. His supervisor has committed which rating error?

Jim, the store manager, tends to rate all of his employees very harshly regardless of their actual performance level. This means Jim tends to commit the error of central tendency.

By including something such as cleanliness of delivery vehicle in a florists assistant's performance evaluation may be considered contaminating their performance management system.

Using multiple raters from both countries ensures that an expatriate will receive a fair performance evaluation.

Jim scored a 90 on quality and 82 on quantity of work on his recent evaluation. Sara scored 83 on quality and 79 on quantity. Ken scored 92 on quality and a 71 on quantity. The organization weights quality at 60% and quantity at 40%. What rank order would the employees fall into once their scores are calculated?

A month ago Peggy made a critical data entry mistake when completing the financial report for the senior management team. This mistake may cause her supervisor to overlook all of her other positive accomplishments during the past year which means ________ error would occur.

Performance management programs must include the key components of:

The direct measures approach:

The disciplinary process can be positive rather than punitive if you focus on what the employee must do to make the necessary improvements as soon as issues arise.

When goals are set and an employee's evaluation is based on whether or not they achieved those goals the ________ approach is being used.

Executive level positions which have specific quantifiable goals that employees must strive to meet may best be evaluated using which performance management approach?

Evaluating an employee's problem solving skills as well as their ability to operate a piece of equipment are examples of performance ________.

Documenting employee performance is important for all of the following reasons EXCEPT:

John needs to meet with Alice to discuss her performance evaluation. Alice, an older, long-term employee, is a satisfactory employee but her performance has be declining since the new equipment and computer software was installed. She is not generally an open minded person and tends to "shut down" when someone tries to discuss concerns with her. What might John want to consider doing to ensure he has an effective meeting with her?

Jack assigned a certain number of points to each of his employees then ranked them based on the number of points they received. He used the ________ approach