Question 1

As a supervisor, you can enhance the performance of your employees by:

Accepted Answer

A) setting their goals 
B) closely controlling their behavior 
C) allowing employees to participate in goal setting 
D) giving workers easy goals 
A) setting their goals 
B) closely controlling their behavior 
C) allowing employees to participate in goal setting 
D) giving workers easy goals

Question 2

The process of modifying behavior through the use of positive or negative consequences following specific behaviors is called:

Accepted Answer

A) classical conditioning 
B) Pavlovian conditioning 
C) Skinner's Integrated Model of conditioning 
D) operant conditioning 
A) classical conditioning 
B) Pavlovian conditioning 
C) Skinner's Integrated Model of conditioning 
D) operant conditioning

Question 3

A colleague does not respond to the sarcastic comments of a coworker but compliments the sarcastic colleague for constructive comments.Which of the following statements are true?

Accepted Answer

A) The colleague was using extinction and negative reinforcement. 
B) The colleague was using positive and negative consequences. 
C) The colleague used only positive consequences. 
D) The colleague used extinction and positive reinforcement. 
A) The colleague was using extinction and negative reinforcement. 
B) The colleague was using positive and negative consequences. 
C) The colleague used only positive consequences. 
D) The colleague used extinction and positive reinforcement.

Question 4

In terms of the work environment, learning:

Accepted Answer

A) takes place through formal training programs 
B) is primarily the cognitive activity of acquiring knowledge 
C) is ad hoc and accidental 
D) is primarily a change in behavior acquired through experience and knowledge acquisition 
A) takes place through formal training programs 
B) is primarily the cognitive activity of acquiring knowledge 
C) is ad hoc and accidental 
D) is primarily a change in behavior acquired through experience and knowledge acquisition

Question 5

All of the following are problems that contribute to the inaccuracy of performance appraisals except:

Accepted Answer

A) deficiency 
B) unreliability 
C) invalidity 
D) recording 
A) deficiency 
B) unreliability 
C) invalidity 
D) recording

Question 6

The developmental aspect of a performance appraisal is most commonly done through:

Accepted Answer

A) electronic performance monitoring 
B) self-evaluation 
C) coaching and counseling 
D) empathetic listening 
A) electronic performance monitoring 
B) self-evaluation 
C) coaching and counseling 
D) empathetic listening

Question 7

The notion of entitlement at work is considered:

Accepted Answer

A) to engender active, responsible, adult behavior 
B) to engender passive, irresponsible behavior 
C) to be necessary for developing expectations for high performance and appropriate rewards 
D) to define the consequence of rewarding high performance and developing achievement oriented behavior 
A) to engender active, responsible, adult behavior 
B) to engender passive, irresponsible behavior 
C) to be necessary for developing expectations for high performance and appropriate rewards 
D) to define the consequence of rewarding high performance and developing achievement oriented behavior

Question 8

One of your employees periodically fails to clean up his work area at the end of the work shift.Instead of issuing punishment or discipline, you decide to try an extinction approach to the situation.Accordingly, you might:

Accepted Answer

A) reassign the worker to a less desirable job 
B) fire the worker 
C) clean up the area yourself 
D) ignore the program for a while 
A) reassign the worker to a less desirable job 
B) fire the worker 
C) clean up the area yourself 
D) ignore the program for a while

Question 9

The attempt to weaken a behavior by attaching no consequences to it is considered to be extinction.

Accepted Answer

A) True 
 B)False

Question 10

Briefly distinguish between positive and negative reinforcement and provide a job-related example of each.

Accepted Answer

Behavior that is desirable can be elicit

Question 11

A key criticism of self-evaluations is:

Accepted Answer

A) the decrease in commitment to organizational goals 
B) they have not been shown to lead to more satisfying and constructive evaluation interviews 
C) they have a low level of agreement with supervisory evaluations 
D) they have been shown to have no relationship to improving job performance 
A) the decrease in commitment to organizational goals 
B) they have not been shown to lead to more satisfying and constructive evaluation interviews 
C) they have a low level of agreement with supervisory evaluations 
D) they have been shown to have no relationship to improving job performance

Question 12

Match the following:
-Goal Setting

Accepted Answer

A) Individual who prefers analysis of data and logical explanation of problems. 
B) A theory of learning that focuses on observation of others and modeling. 
C) Individual who prefers specific empirical data and look for practical applications. 
D) Process of specifying desired results. 
E) A performance-planning and goal-setting program that focuses on the supervisor-employee relationship. 
A) Individual who prefers analysis of data and logical explanation of problems. 
B) A theory of learning that focuses on observation of others and modeling. 
C) Individual who prefers specific empirical data and look for practical applications. 
D) Process of specifying desired results. 
E) A performance-planning and goal-setting program that focuses on the supervisor-employee relationship.

Question 13

A fixed ratio of reinforcement is very similar to continuous reinforcement.

Accepted Answer

A) True 
 B)False

Question 14

Howard Schultz, Starbucks' CEO, has recently stated a bold goal for the recycling of Starbucks' cups. Which of the following reflects that goal?

Accepted Answer

A) 50% of cups being recycled by 2012 
B) 75% of cups being recycled by 2012 
C) 100% of cups being recycled by 2012 
D) None of the above 
A) 50% of cups being recycled by 2012 
B) 75% of cups being recycled by 2012 
C) 100% of cups being recycled by 2012 
D) None of the above

Question 15

An informational cue indicating the degree to which a person behaves the same way in other situations is known as:

Accepted Answer

A) consistency 
B) consensus 
C) distinctiveness 
D) inconsistency 
A) consistency 
B) consensus 
C) distinctiveness 
D) inconsistency

Question 16

A prerequisite for successful goal-setting programs, such as management by objectives (MBO), is:

Accepted Answer

A) a relatively benign or stable environment 
B) supervisory goal commitment 
C) the connection between goals/outcomes/rewards 
D) organizational commitment 
A) a relatively benign or stable environment 
B) supervisory goal commitment 
C) the connection between goals/outcomes/rewards 
D) organizational commitment

Question 17

A comprehensive review of 114 studies on self-efficacy found that:

Accepted Answer

A) self-efficacy is positively and strongly associated with work performance when tasks are performed as part of a group 
B) self-efficacy was only related to work performance when combined with social reinforcement 
C) self-efficacy was positively and most strongly associated with work performance when tasks were relatively complex 
D) self-efficacy was positively and most strongly associated with work performance when tasks were not too complex 
A) self-efficacy is positively and strongly associated with work performance when tasks are performed as part of a group 
B) self-efficacy was only related to work performance when combined with social reinforcement 
C) self-efficacy was positively and most strongly associated with work performance when tasks were relatively complex 
D) self-efficacy was positively and most strongly associated with work performance when tasks were not too complex

Question 18

Match the following:
-Extinction

Accepted Answer

A) An attempt to weaken a behavior by attaching no consequences. 
B) A salary increase. 
C) Behavior change induced by either positive or negative consequences. 
D) A one-week disciplinary layoff. 
E) A change in behavior acquired through knowledge acquisition. 
A) An attempt to weaken a behavior by attaching no consequences. 
B) A salary increase. 
C) Behavior change induced by either positive or negative consequences. 
D) A one-week disciplinary layoff. 
E) A change in behavior acquired through knowledge acquisition.

Question 19

An important aspect of a mentoring relationship is:

Accepted Answer

A) disciplining the subordinate 
B) coaching and counseling 
C) peer feedback 
D) formal training 
A) disciplining the subordinate 
B) coaching and counseling 
C) peer feedback 
D) formal training

Question 20

Developmental feedback by a manager to an employee is an important aspect of any appraisal system and is frequently done as coaching and counseling in a management by objectives program.

Accepted Answer

A) True 
 B)False

As a supervisor, you can enhance the performance of your employees by:

The process of modifying behavior through the use of positive or negative consequences following specific behaviors is called:

A colleague does not respond to the sarcastic comments of a coworker but compliments the sarcastic colleague for constructive comments.Which of the following statements are true?

In terms of the work environment, learning:

All of the following are problems that contribute to the inaccuracy of performance appraisals except:

The developmental aspect of a performance appraisal is most commonly done through:

The notion of entitlement at work is considered:

One of your employees periodically fails to clean up his work area at the end of the work shift.Instead of issuing punishment or discipline, you decide to try an extinction approach to the situation.Accordingly, you might:

The attempt to weaken a behavior by attaching no consequences to it is considered to be extinction.

Briefly distinguish between positive and negative reinforcement and provide a job-related example of each.

A key criticism of self-evaluations is:

Match the following: -Goal Setting

A fixed ratio of reinforcement is very similar to continuous reinforcement.

Howard Schultz, Starbucks' CEO, has recently stated a bold goal for the recycling of Starbucks' cups. Which of the following reflects that goal?

An informational cue indicating the degree to which a person behaves the same way in other situations is known as:

A prerequisite for successful goal-setting programs, such as management by objectives (MBO), is:

A comprehensive review of 114 studies on self-efficacy found that:

Match the following: -Extinction

An important aspect of a mentoring relationship is:

Developmental feedback by a manager to an employee is an important aspect of any appraisal system and is frequently done as coaching and counseling in a management by objectives program.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 6: Learning and Performance Management

As a supervisor, you can enhance the performance of your employees by:

The process of modifying behavior through the use of positive or negative consequences following specific behaviors is called:

A colleague does not respond to the sarcastic comments of a coworker but compliments the sarcastic colleague for constructive comments.Which of the following statements are true?

In terms of the work environment, learning:

All of the following are problems that contribute to the inaccuracy of performance appraisals except:

The developmental aspect of a performance appraisal is most commonly done through:

The notion of entitlement at work is considered:

One of your employees periodically fails to clean up his work area at the end of the work shift.Instead of issuing punishment or discipline, you decide to try an extinction approach to the situation.Accordingly, you might:

The attempt to weaken a behavior by attaching no consequences to it is considered to be extinction.

Briefly distinguish between positive and negative reinforcement and provide a job-related example of each.

A key criticism of self-evaluations is:

Match the following: -Goal Setting

A fixed ratio of reinforcement is very similar to continuous reinforcement.

Howard Schultz, Starbucks' CEO, has recently stated a bold goal for the recycling of Starbucks' cups. Which of the following reflects that goal?

An informational cue indicating the degree to which a person behaves the same way in other situations is known as:

A prerequisite for successful goal-setting programs, such as management by objectives (MBO), is:

A comprehensive review of 114 studies on self-efficacy found that:

Match the following: -Extinction

An important aspect of a mentoring relationship is:

Developmental feedback by a manager to an employee is an important aspect of any appraisal system and is frequently done as coaching and counseling in a management by objectives program.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters