Question 1

Match the following:
-Performance

Accepted Answer

A) Task accomplishment. 
B) Evaluation of employee behavior. 
C) Consistency of rating across time and/or people doing the rating. 
D) Accurate definition of job performance. 
E) Information provided to employee about his/her performance. 
A) Task accomplishment. 
B) Evaluation of employee behavior. 
C) Consistency of rating across time and/or people doing the rating. 
D) Accurate definition of job performance. 
E) Information provided to employee about his/her performance.

Question 2

Reward systems based upon entitlement encourage performance improvement.

Accepted Answer

A) True 
 B)False

Question 3

Management by objectives involves:

Accepted Answer

A) setting objectives for employees 
B) formulating corporate strategy 
C) superior control of subordinate behavior 
D) interaction between a superior and an employee for setting employees' goals and later evaluating performance and progress toward goal accomplishment 
A) setting objectives for employees 
B) formulating corporate strategy 
C) superior control of subordinate behavior 
D) interaction between a superior and an employee for setting employees' goals and later evaluating performance and progress toward goal accomplishment

Question 4

Employee performance usually improves with increasingly challenging goals.

Accepted Answer

A) True 
 B)False

Question 5

QuikTrip holds to the gospel of rigorously hiring "nice people" as well as training from within, promoting from within, and paying the "right" people well to reinforce performance. These policies are more consistent with:

Accepted Answer

A) internal theories of motivation 
B) Herzberg's two factor theory 
C) Theory Y assumptions 
D) external theories of motivation 
A) internal theories of motivation 
B) Herzberg's two factor theory 
C) Theory Y assumptions 
D) external theories of motivation

Question 6

A recent study on goal setting suggested that it may be a theory of ability as well as a theory of motivation, especially in a learning context versus a performance context.

Accepted Answer

A) True 
 B)False

Question 7

Reward allocation decisions involve:

Accepted Answer

A) sequential decisions about which outcomes will be rewarded 
B) simultaneous decisions about which people to reward, how to reward them, and when to reward them 
C) a process of considering individual perceptions regarding instrumentalities and whether reward levels will be perceived equitable 
D) sequential decisions about which people to reward, how to reward them, and when to reward them 
A) sequential decisions about which outcomes will be rewarded 
B) simultaneous decisions about which people to reward, how to reward them, and when to reward them 
C) a process of considering individual perceptions regarding instrumentalities and whether reward levels will be perceived equitable 
D) sequential decisions about which people to reward, how to reward them, and when to reward them

Question 8

An equipment breakdown is an external attribution for poor performance.

Accepted Answer

A) True 
 B)False

Question 9

Kelley proposed that individuals make attributions based on information gathered in the form of:

Accepted Answer

A) consensus, distinctiveness, and attractiveness 
B) consensus, distinctiveness, and consistency 
C) attractiveness, distinctiveness, and consistency 
D) attractiveness, consensus, and consistency 
A) consensus, distinctiveness, and attractiveness 
B) consensus, distinctiveness, and consistency 
C) attractiveness, distinctiveness, and consistency 
D) attractiveness, consensus, and consistency

Question 10

Jung's theory of personality differences has important implications for learning and subsequent behavior.Jung suggests that individuals have preferences for how they gather information.Which of the following is a key type of information gatherer according to Jung?

Accepted Answer

A) intuitor 
B) feeler 
C) thinker 
D) introvert 
A) intuitor 
B) feeler 
C) thinker 
D) introvert

Question 11

Match the following:
-Validity

Accepted Answer

A) Task accomplishment. 
B) Evaluation of employee behavior. 
C) Consistency of rating across time and/or people doing the rating. 
D) Accurate definition of job performance. 
E) Information provided to employee about his/her performance. 
A) Task accomplishment. 
B) Evaluation of employee behavior. 
C) Consistency of rating across time and/or people doing the rating. 
D) Accurate definition of job performance. 
E) Information provided to employee about his/her performance.

Question 12

If a random number of responses must be emitted before reinforcement occurs, it is a:

Accepted Answer

A) fixed interval schedule 
B) fixed ratio schedule 
C) variable interval schedule 
D) variable ratio schedule 
A) fixed interval schedule 
B) fixed ratio schedule 
C) variable interval schedule 
D) variable ratio schedule

Question 13

A form of operant conditioning that has been used successfully to shape organizational behavior is known as:

Accepted Answer

A) job enrichment 
B) organization development 
C) employee empowerment 
D) organizational behavior modification 
A) job enrichment 
B) organization development 
C) employee empowerment 
D) organizational behavior modification

Question 14

Starbucks' bold goal of recycling 100% of their cups by 2012 meets all of the following of the SMART criteria except:

Accepted Answer

A) time-bound 
B) realistic 
C) measurable 
D) specific 
A) time-bound 
B) realistic 
C) measurable 
D) specific

Question 15

How can schedules of reinforcement be used in the work situation?

Accepted Answer

A weekly paycheck is a continuous schedu

Question 16

All of the following are generally considered to be good characteristics of work goalsexcept:

Accepted Answer

A) specific 
B) time-bound 
C) measurable 
D) moderately difficult 
A) specific 
B) time-bound 
C) measurable 
D) moderately difficult

Question 17

Social learning theory is based on the belief that:

Accepted Answer

A) learning occurs because of behavioral consequences 
B) learning occurs based on group norms 
C) learning is strongly connected to need based drives 
D) learning occurs through the observation of other people and the modeling of their behavior 
A) learning occurs because of behavioral consequences 
B) learning occurs based on group norms 
C) learning is strongly connected to need based drives 
D) learning occurs through the observation of other people and the modeling of their behavior

Question 18

Classical conditioning is the process of modifying behavior through rewards and punishments.

Accepted Answer

A) True 
 B)False

Question 19

Central to Bandura's social learning theory is the concept of:

Accepted Answer

A) self-monitoring 
B) a needs hierarchy 
C) task-specific self-efficacy 
D) continuous reinforcement 
A) self-monitoring 
B) a needs hierarchy 
C) task-specific self-efficacy 
D) continuous reinforcement

Question 20

Which of the following is NOT a major function served by goal setting?

Accepted Answer

A) It can increase work motivation and task performance. 
B) It can reduce the role stress that is associated with conflicting or confusing expectations. 
C) It can improve the accuracy and validity performance evaluation. 
D) It can result in a restriction of focus that leads to a lack of creativity, spontaneity, and flexibility. 
A) It can increase work motivation and task performance. 
B) It can reduce the role stress that is associated with conflicting or confusing expectations. 
C) It can improve the accuracy and validity performance evaluation. 
D) It can result in a restriction of focus that leads to a lack of creativity, spontaneity, and flexibility.

Match the following: -Performance

Reward systems based upon entitlement encourage performance improvement.

Management by objectives involves:

Employee performance usually improves with increasingly challenging goals.

QuikTrip holds to the gospel of rigorously hiring "nice people" as well as training from within, promoting from within, and paying the "right" people well to reinforce performance. These policies are more consistent with:

A recent study on goal setting suggested that it may be a theory of ability as well as a theory of motivation, especially in a learning context versus a performance context.

Reward allocation decisions involve:

An equipment breakdown is an external attribution for poor performance.

Kelley proposed that individuals make attributions based on information gathered in the form of:

Jung's theory of personality differences has important implications for learning and subsequent behavior.Jung suggests that individuals have preferences for how they gather information.Which of the following is a key type of information gatherer according to Jung?

Match the following: -Validity

If a random number of responses must be emitted before reinforcement occurs, it is a:

A form of operant conditioning that has been used successfully to shape organizational behavior is known as:

Starbucks' bold goal of recycling 100% of their cups by 2012 meets all of the following of the SMART criteria except:

How can schedules of reinforcement be used in the work situation?

All of the following are generally considered to be good characteristics of work goalsexcept:

Social learning theory is based on the belief that:

Classical conditioning is the process of modifying behavior through rewards and punishments.

Central to Bandura's social learning theory is the concept of:

Which of the following is NOT a major function served by goal setting?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 6: Learning and Performance Management

Match the following: -Performance

Reward systems based upon entitlement encourage performance improvement.

Management by objectives involves:

Employee performance usually improves with increasingly challenging goals.

QuikTrip holds to the gospel of rigorously hiring "nice people" as well as training from within, promoting from within, and paying the "right" people well to reinforce performance. These policies are more consistent with:

A recent study on goal setting suggested that it may be a theory of ability as well as a theory of motivation, especially in a learning context versus a performance context.

Reward allocation decisions involve:

An equipment breakdown is an external attribution for poor performance.

Kelley proposed that individuals make attributions based on information gathered in the form of:

Jung's theory of personality differences has important implications for learning and subsequent behavior.Jung suggests that individuals have preferences for how they gather information.Which of the following is a key type of information gatherer according to Jung?

Match the following: -Validity

If a random number of responses must be emitted before reinforcement occurs, it is a:

A form of operant conditioning that has been used successfully to shape organizational behavior is known as:

Starbucks' bold goal of recycling 100% of their cups by 2012 meets all of the following of the SMART criteria except:

How can schedules of reinforcement be used in the work situation?

All of the following are generally considered to be good characteristics of work goalsexcept:

Social learning theory is based on the belief that:

Classical conditioning is the process of modifying behavior through rewards and punishments.

Central to Bandura's social learning theory is the concept of:

Which of the following is NOT a major function served by goal setting?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters