Question 1

Focusing on being grateful may allow employees to improve their sense of job satisfaction.

Accepted Answer

A) True 
 B)False

Question 2

Young people in America express a higher concern for health care, education and employments than young Canadians.

Accepted Answer

A) True 
 B)False

Question 3

John was being trained by his employers for an important posting to China. One of the concepts discussed was guanxi; understanding guanxi will help John make decisions about

Accepted Answer

A) appropriate interpersonal relations in his work role in China. 
B) legal interpersonal relations in his work role in China. 
C) internal pressures on his work performance in China. 
D) appropriate attitudes to job satisfaction in China. 
E) appropriate attitudes to power distance in China. 
A) appropriate interpersonal relations in his work role in China. 
B) legal interpersonal relations in his work role in China. 
C) internal pressures on his work performance in China. 
D) appropriate attitudes to job satisfaction in China. 
E) appropriate attitudes to power distance in China.

Question 4

Managing diversity issues in the workplace requires managers to

Accepted Answer

A) determine how to accommodate the diverse needs of employees. 
B) develop adequate rules and regulations to govern work. 
C) determine how to best simplify the various affiliations of individuals. 
D) attempt to develop programs which will assimilate diversity. 
E) determine how to accommodate the needs of the organization. 
A) determine how to accommodate the diverse needs of employees. 
B) develop adequate rules and regulations to govern work. 
C) determine how to best simplify the various affiliations of individuals. 
D) attempt to develop programs which will assimilate diversity. 
E) determine how to accommodate the needs of the organization.

Question 5

Norma has been working for the same organization for 25 years. She has worked there so long she is an invaluable resource to people across the organization; she feels an obligation to stay with this organization for the rest of her career. Norma is exhibiting

Accepted Answer

A) continuance commitment. 
B) normative commitment. 
C) affective commitment. 
D) personal commitment. 
E) citizenship commitment. 
A) continuance commitment. 
B) normative commitment. 
C) affective commitment. 
D) personal commitment. 
E) citizenship commitment.

Question 6

The GLOBE value describing the acceptance of unequal levels of power in institutions and organizations is called

Accepted Answer

A) institutional distribution theory. 
B) collectivism. 
C) power distance. 
D) organizational power theory. 
E) bureaucracy. 
A) institutional distribution theory. 
B) collectivism. 
C) power distance. 
D) organizational power theory. 
E) bureaucracy.

Question 7

Dissatisfied customers can increase an employee's job dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 8

Dissatisfied employees are more likely to miss work, but the correlation is only moderate.

Accepted Answer

A) True 
 B)False

Question 9

When it comes to workplace stress, research confirms

Accepted Answer

A) most workplace stress is caused by individual factors such as values and personality. 
B) companies can do very little to limit or manage the stress their employees feel. 
C) frontline workers experience more stress than any other level within the organization. 
D) executives have a higher predisposition to serious illnesses because of stress. 
E) a single stressor may be unimportant in itself, but it can be the "additive" factor that pushes people beyond their ability to cope with high stress. 
A) most workplace stress is caused by individual factors such as values and personality. 
B) companies can do very little to limit or manage the stress their employees feel. 
C) frontline workers experience more stress than any other level within the organization. 
D) executives have a higher predisposition to serious illnesses because of stress. 
E) a single stressor may be unimportant in itself, but it can be the "additive" factor that pushes people beyond their ability to cope with high stress.

Question 10

Job satisfaction is described as an individual's general attitude toward his or her job.

Accepted Answer

A) True 
 B)False

Question 11

When we research employee attitudes in the workplace, one attitude we study is job satisfaction.

Accepted Answer

A) True 
 B)False

Question 12

Generational values challenge today's managers. The group that most values achievement and material success is

Accepted Answer

A) Elders. 
B) Boomers. 
C) Gen X. 
D) Gen Y. 
E) Anglophones. 
A) Elders. 
B) Boomers. 
C) Gen X. 
D) Gen Y. 
E) Anglophones.

Question 13

Why do some organizations value diversity in the workplace?

Accepted Answer

A) to be politically correct 
B) to comply with equity legislation 
C) to reduce job satisfaction and reward 
D) to better serve a diverse market of customers and clients 
E) to intensify job commitment 
A) to be politically correct 
B) to comply with equity legislation 
C) to reduce job satisfaction and reward 
D) to better serve a diverse market of customers and clients 
E) to intensify job commitment

Question 14

Cultural intelligence (CQ)picks up where emotional intelligence leaves off.

Accepted Answer

A) True 
 B)False

Question 15

________ is dissatisfaction expressed by an individual actively and constructively attempting to improve conditions.

Accepted Answer

A) Exit 
B) Loyalty 
C) Voice 
D) Trust 
E) Neglect 
A) Exit 
B) Loyalty 
C) Voice 
D) Trust 
E) Neglect

Question 16

Which of the following jobs would rank as being the most stressful of all those listed?

Accepted Answer

A) air traffic controller 
B) stockbroker 
C) airline pilot 
D) real estate agent 
E) accountant 
A) air traffic controller 
B) stockbroker 
C) airline pilot 
D) real estate agent 
E) accountant

Question 17

Employee dissatisfaction can be expressed in a variety of ways. These do NOT include which of the following?

Accepted Answer

A) complaining 
B) stealing company property 
C) insubordination 
D) conforming to company values 
E) shirking part of their responsibilities 
A) complaining 
B) stealing company property 
C) insubordination 
D) conforming to company values 
E) shirking part of their responsibilities

Question 18

Time management helps with stress management because

Accepted Answer

A) making daily lists of activities gives a person purpose. 
B) prioritizing activities from a list gives a person a sense of control. 
C) scheduling activities gives a person a fixed plan of the time spent at work. 
D) making daily lists provides a feedback mechanism. 
E) new appointments and/or tasks can be refused if they weren't already in the time managements plan, giving the person a sense of control. 
A) making daily lists of activities gives a person purpose. 
B) prioritizing activities from a list gives a person a sense of control. 
C) scheduling activities gives a person a fixed plan of the time spent at work. 
D) making daily lists provides a feedback mechanism. 
E) new appointments and/or tasks can be refused if they weren't already in the time managements plan, giving the person a sense of control.

Question 19

The relationship between job satisfaction and productivity is that high job performance causes high job satisfaction.

Accepted Answer

A) True 
 B)False

Question 20

Which activity has long been recommended by physicians as a way to deal with excessive stress levels?

Accepted Answer

A) football 
B) walking 
C) soccer 
D) boxing 
E) rugby 
A) football 
B) walking 
C) soccer 
D) boxing 
E) rugby

Focusing on being grateful may allow employees to improve their sense of job satisfaction.

Young people in America express a higher concern for health care, education and employments than young Canadians.

John was being trained by his employers for an important posting to China. One of the concepts discussed was guanxi; understanding guanxi will help John make decisions about

Managing diversity issues in the workplace requires managers to

Norma has been working for the same organization for 25 years. She has worked there so long she is an invaluable resource to people across the organization; she feels an obligation to stay with this organization for the rest of her career. Norma is exhibiting

The GLOBE value describing the acceptance of unequal levels of power in institutions and organizations is called

Dissatisfied customers can increase an employee's job dissatisfaction.

Dissatisfied employees are more likely to miss work, but the correlation is only moderate.

When it comes to workplace stress, research confirms

Job satisfaction is described as an individual's general attitude toward his or her job.

When we research employee attitudes in the workplace, one attitude we study is job satisfaction.

Generational values challenge today's managers. The group that most values achievement and material success is

Why do some organizations value diversity in the workplace?

Cultural intelligence (CQ)picks up where emotional intelligence leaves off.

________ is dissatisfaction expressed by an individual actively and constructively attempting to improve conditions.

Which of the following jobs would rank as being the most stressful of all those listed?

Employee dissatisfaction can be expressed in a variety of ways. These do NOT include which of the following?

Time management helps with stress management because

The relationship between job satisfaction and productivity is that high job performance causes high job satisfaction.

Which activity has long been recommended by physicians as a way to deal with excessive stress levels?

What Is Organizational Behaviour?

Perception, Personality, and Emotions

Theories of Motivation

Motivation in Action

Groups and Teamwork

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters

Exam 3: Values, Attitudes, and Diversity in the Workplace

Focusing on being grateful may allow employees to improve their sense of job satisfaction.

Young people in America express a higher concern for health care, education and employments than young Canadians.

John was being trained by his employers for an important posting to China. One of the concepts discussed was guanxi; understanding guanxi will help John make decisions about

Managing diversity issues in the workplace requires managers to

Norma has been working for the same organization for 25 years. She has worked there so long she is an invaluable resource to people across the organization; she feels an obligation to stay with this organization for the rest of her career. Norma is exhibiting

The GLOBE value describing the acceptance of unequal levels of power in institutions and organizations is called

Dissatisfied customers can increase an employee's job dissatisfaction.

Dissatisfied employees are more likely to miss work, but the correlation is only moderate.

When it comes to workplace stress, research confirms

Job satisfaction is described as an individual's general attitude toward his or her job.

When we research employee attitudes in the workplace, one attitude we study is job satisfaction.

Generational values challenge today's managers. The group that most values achievement and material success is

Why do some organizations value diversity in the workplace?

Cultural intelligence (CQ)picks up where emotional intelligence leaves off.

________ is dissatisfaction expressed by an individual actively and constructively attempting to improve conditions.

Which of the following jobs would rank as being the most stressful of all those listed?

Employee dissatisfaction can be expressed in a variety of ways. These do NOT include which of the following?

Time management helps with stress management because

The relationship between job satisfaction and productivity is that high job performance causes high job satisfaction.

Which activity has long been recommended by physicians as a way to deal with excessive stress levels?

What Is Organizational Behaviour?

Perception, Personality, and Emotions

Theories of Motivation

Motivation in Action

Groups and Teamwork

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters