Question 1

To design a successful diversity training program Jack will need to design an approach that will focus on

Accepted Answer

A) changing employee attitudes to reflect shifting perspectives on racial, gender, and other diversity issues. 
B) complying with provincial and federal government policy and regulations. 
C) assimilating individuals of different cultures and backgrounds. 
D) eliminating the focus on individuality. 
E) emphasizing individual productivity measures as opposed to team based performance. 
A) changing employee attitudes to reflect shifting perspectives on racial, gender, and other diversity issues. 
B) complying with provincial and federal government policy and regulations. 
C) assimilating individuals of different cultures and backgrounds. 
D) eliminating the focus on individuality. 
E) emphasizing individual productivity measures as opposed to team based performance.

Question 2

According to the Global Leadership and Organizational Behaviour Effectiveness (GLOBE)research program, what are the nine dimensions along which national cultures differ?

Accepted Answer

A) assertiveness, future orientation, gender differentiation, uncertainty avoidance, power distance, individualism/collectivism, collectivism, performance orientation and humane orientation 
B) ethics, future orientation, gender differentiation, certainty avoidance, power distance, individualism/collectivism, in-group collectivism, performance orientation and humane orientation 
C) assertiveness, future orientation, gender differentiation, certainty avoidance, power distance, individualism/collectivism, in-group collectivism, performance orientation and humane orientation 
D) ethics, future orientation, gender differentiation, uncertainty avoidance, power avoidance, individualism/collectivism, in-group collectivism, performance orientation and humane orientation 
E) assertiveness, future orientation, gender differentiation, uncertainty avoidance, power distance, individualism/collectivism, in-group collectivism, performance orientation and humane orientation 
A) assertiveness, future orientation, gender differentiation, uncertainty avoidance, power distance, individualism/collectivism, collectivism, performance orientation and humane orientation 
B) ethics, future orientation, gender differentiation, certainty avoidance, power distance, individualism/collectivism, in-group collectivism, performance orientation and humane orientation 
C) assertiveness, future orientation, gender differentiation, certainty avoidance, power distance, individualism/collectivism, in-group collectivism, performance orientation and humane orientation 
D) ethics, future orientation, gender differentiation, uncertainty avoidance, power avoidance, individualism/collectivism, in-group collectivism, performance orientation and humane orientation 
E) assertiveness, future orientation, gender differentiation, uncertainty avoidance, power distance, individualism/collectivism, in-group collectivism, performance orientation and humane orientation

Question 3

Canada's aboriginal people have been increasingly engaging in entrepreneurial activity, with more partnerships between aboriginal and non-aboriginal businesses.

Accepted Answer

A) True 
 B)False

Question 4

It is easier to change a person's attitude if he or she isn't strongly committed to it.

Accepted Answer

A) True 
 B)False

Question 5

Organizations with higher morale tend to be more effective than organizations with less morale; most managers

Accepted Answer

A) measure morale but make no effort to improve morale. 
B) measure morale and make an effort to improve it. 
C) don't measure morale or overestimate the level of morale in their organizations. 
D) don't measure morale or underestimate the level of morale in their organizations. 
E) don't measure morale but instead measure absenteeism and turnover rates. 
A) measure morale but make no effort to improve morale. 
B) measure morale and make an effort to improve it. 
C) don't measure morale or overestimate the level of morale in their organizations. 
D) don't measure morale or underestimate the level of morale in their organizations. 
E) don't measure morale but instead measure absenteeism and turnover rates.

Question 6

Which one of the following is most likely to lead to high job satisfaction?

Accepted Answer

A) being married 
B) mentally challenging work 
C) an outgoing personality 
D) working alone 
E) working in a team 
A) being married 
B) mentally challenging work 
C) an outgoing personality 
D) working alone 
E) working in a team

Question 7

Generally speaking, francophones in Canada are less committed to their workplaces than anglophones.

Accepted Answer

A) True 
 B)False

Question 8

Zena gets along so well with people of other cultures that you would almost think that she is part of their cultures. She is exhibiting which cultural intelligence profile?

Accepted Answer

A) analyst 
B) mimic 
C) chameleon 
D) provincial 
E) ambassador 
A) analyst 
B) mimic 
C) chameleon 
D) provincial 
E) ambassador

Question 9

Farrah is eager to participate in teamwork, and enjoys her manager because he treats her as an equal, rather than exerting his authority over her. Farrah is likely a member of which of the follow demographic groups?

Accepted Answer

A) Elders 
B) Baby Boomers 
C) Generation X 
D) Generation Y 
E) Echo Boomers 
A) Elders 
B) Baby Boomers 
C) Generation X 
D) Generation Y 
E) Echo Boomers

Question 10

Tyrone likes to stay connected with his friends through technology, even when he is at work; he has high expectations and is seeking a job that will be meaningful to his values. He is likely a member of which of the follow demographic groups?

Accepted Answer

A) Elders 
B) Baby Boomers 
C) Generation X 
D) Millennials 
E) Echo Boomers 
A) Elders 
B) Baby Boomers 
C) Generation X 
D) Millennials 
E) Echo Boomers

Question 11

Remy is a new employee from out of province. It is clear he wants to be successful within his work group more than stand out as a top performing individual. Remy is most likely a francophone.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following causes workplace stress?

Accepted Answer

A) turning down extra work 
B) identifiable chain of command 
C) ethnic employees 
D) hostile bosses 
E) experienced employees 
A) turning down extra work 
B) identifiable chain of command 
C) ethnic employees 
D) hostile bosses 
E) experienced employees

Question 13

Some studies have found that productivity leads to employee satisfaction.

Accepted Answer

A) True 
 B)False

Question 14

According to a recent survey conducted by Statistics Canada, which region had the highest proportion of respondents with quite a lot of stress?

Accepted Answer

A) the Prairies 
B) Atlantic Canada 
C) British Columbia 
D) Ontario 
E) Quebec 
A) the Prairies 
B) Atlantic Canada 
C) British Columbia 
D) Ontario 
E) Quebec

Question 15

Despite the fact that Jack is focusing on diversity issues, he realizes that employees at Central Telecom also must have job satisfaction if productivity is to increase and if employees are to be retained over the long term. Which of the following factors will Jack ignore as he designs his plan to increase job satisfaction?

Accepted Answer

A) fair and equitable rewards 
B) opportunity to use skills and abilities 
C) supportive working environment 
D) federal and provincial policy on minimum pay standards 
E) immediate supervisor who is supportive and understanding 
A) fair and equitable rewards 
B) opportunity to use skills and abilities 
C) supportive working environment 
D) federal and provincial policy on minimum pay standards 
E) immediate supervisor who is supportive and understanding

Question 16

Components of organizational commitment include

Accepted Answer

A) affective, normative and continuance commitment. 
B) effective, normative and continuance commitment. 
C) affective, normative and citizenship commitment. 
D) effective, productive and continuance commitment. 
E) effective, productive and citizenship commitment. 
A) affective, normative and continuance commitment. 
B) effective, normative and continuance commitment. 
C) affective, normative and citizenship commitment. 
D) effective, productive and continuance commitment. 
E) effective, productive and citizenship commitment.

Question 17

Job satisfaction is ________ to turnover.

Accepted Answer

A) positively related 
B) unrelated 
C) negatively related 
D) equal in number 
E) No relationship can be reasonably expressed. 
A) positively related 
B) unrelated 
C) negatively related 
D) equal in number 
E) No relationship can be reasonably expressed.

Question 18

Dale is a person who values new experiences regardless of whether they turn out to be positive or negative. This is typical of a Baby Boomer.

Accepted Answer

A) True 
 B)False

Question 19

Li had recently arrived in Spain from Indonesia, and was very surprised to discover how little emphasis was placed on encouraging and rewarding individuals for being fair, altruistic, generous, and kind to others. Thus, in her view, Spain lacked

Accepted Answer

A) power distance. 
B) a future orientation. 
C) assertiveness. 
D) a humane orientation. 
E) uncertainty avoidance. 
A) power distance. 
B) a future orientation. 
C) assertiveness. 
D) a humane orientation. 
E) uncertainty avoidance.

Question 20

Within the framework of the Rokeach value survey, what are terminal values?

Accepted Answer

A) goals that individuals would like to achieve during their lifetime 
B) principles that guide behaviour and inform us whether actions are right or wrong 
C) preferable ways of behaving 
D) convictions or beliefs that guide our decisions and evaluations of how to behave 
E) fixed or predetermined policies or modes of action 
A) goals that individuals would like to achieve during their lifetime 
B) principles that guide behaviour and inform us whether actions are right or wrong 
C) preferable ways of behaving 
D) convictions or beliefs that guide our decisions and evaluations of how to behave 
E) fixed or predetermined policies or modes of action

To design a successful diversity training program Jack will need to design an approach that will focus on

According to the Global Leadership and Organizational Behaviour Effectiveness (GLOBE)research program, what are the nine dimensions along which national cultures differ?

Canada's aboriginal people have been increasingly engaging in entrepreneurial activity, with more partnerships between aboriginal and non-aboriginal businesses.

It is easier to change a person's attitude if he or she isn't strongly committed to it.

Organizations with higher morale tend to be more effective than organizations with less morale; most managers

Which one of the following is most likely to lead to high job satisfaction?

Generally speaking, francophones in Canada are less committed to their workplaces than anglophones.

Zena gets along so well with people of other cultures that you would almost think that she is part of their cultures. She is exhibiting which cultural intelligence profile?

Farrah is eager to participate in teamwork, and enjoys her manager because he treats her as an equal, rather than exerting his authority over her. Farrah is likely a member of which of the follow demographic groups?

Tyrone likes to stay connected with his friends through technology, even when he is at work; he has high expectations and is seeking a job that will be meaningful to his values. He is likely a member of which of the follow demographic groups?

Remy is a new employee from out of province. It is clear he wants to be successful within his work group more than stand out as a top performing individual. Remy is most likely a francophone.

Which of the following causes workplace stress?

Some studies have found that productivity leads to employee satisfaction.

According to a recent survey conducted by Statistics Canada, which region had the highest proportion of respondents with quite a lot of stress?

Components of organizational commitment include

Job satisfaction is ________ to turnover.

Dale is a person who values new experiences regardless of whether they turn out to be positive or negative. This is typical of a Baby Boomer.

Li had recently arrived in Spain from Indonesia, and was very surprised to discover how little emphasis was placed on encouraging and rewarding individuals for being fair, altruistic, generous, and kind to others. Thus, in her view, Spain lacked

Within the framework of the Rokeach value survey, what are terminal values?

What Is Organizational Behaviour?

Perception, Personality, and Emotions

Theories of Motivation

Motivation in Action

Groups and Teamwork

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters

Exam 3: Values, Attitudes, and Diversity in the Workplace

To design a successful diversity training program Jack will need to design an approach that will focus on

According to the Global Leadership and Organizational Behaviour Effectiveness (GLOBE)research program, what are the nine dimensions along which national cultures differ?

Canada's aboriginal people have been increasingly engaging in entrepreneurial activity, with more partnerships between aboriginal and non-aboriginal businesses.

It is easier to change a person's attitude if he or she isn't strongly committed to it.

Organizations with higher morale tend to be more effective than organizations with less morale; most managers

Which one of the following is most likely to lead to high job satisfaction?

Generally speaking, francophones in Canada are less committed to their workplaces than anglophones.

Zena gets along so well with people of other cultures that you would almost think that she is part of their cultures. She is exhibiting which cultural intelligence profile?

Farrah is eager to participate in teamwork, and enjoys her manager because he treats her as an equal, rather than exerting his authority over her. Farrah is likely a member of which of the follow demographic groups?

Tyrone likes to stay connected with his friends through technology, even when he is at work; he has high expectations and is seeking a job that will be meaningful to his values. He is likely a member of which of the follow demographic groups?

Remy is a new employee from out of province. It is clear he wants to be successful within his work group more than stand out as a top performing individual. Remy is most likely a francophone.

Which of the following causes workplace stress?

Some studies have found that productivity leads to employee satisfaction.

According to a recent survey conducted by Statistics Canada, which region had the highest proportion of respondents with quite a lot of stress?

Components of organizational commitment include

Job satisfaction is ________ to turnover.

Dale is a person who values new experiences regardless of whether they turn out to be positive or negative. This is typical of a Baby Boomer.

Li had recently arrived in Spain from Indonesia, and was very surprised to discover how little emphasis was placed on encouraging and rewarding individuals for being fair, altruistic, generous, and kind to others. Thus, in her view, Spain lacked

Within the framework of the Rokeach value survey, what are terminal values?

What Is Organizational Behaviour?

Perception, Personality, and Emotions

Theories of Motivation

Motivation in Action

Groups and Teamwork

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters