Question 1

According to the author, self-managed work teams and self-directed work teams are the same.

Accepted Answer

A) True 
 B)False  True

Question 2

Which of the following is an individual issue relating to the norming stage of group development?

Accepted Answer

A) "How do I fit in?" 
B) "What do the others expect of me?" 
C) "What's next?" 
D) "How do I best perform?" 
E) "What is my role here?" 
A) "How do I fit in?" 
B) "What do the others expect of me?" 
C) "What's next?" 
D) "How do I best perform?" 
E) "What is my role here?" B

Question 3

Maintenance roles are performed by members to maintain good relations within the group.

Accepted Answer

A) True 
 B)False  True

Question 4

Not all individuals conform to the pressures of all the groups to which they belong.

Accepted Answer

A) True 
 B)False

Question 5

"Is this group ready to decide about this?" This question is an example of consensus taking.

Accepted Answer

A) True 
 B)False

Question 6

Identify and discuss the various ways that norms develop.

Accepted Answer

Most norms develop in one or more of the

Question 7

What are the five stages in the Five-Stage Model?

Accepted Answer

A) forming, determining, norming, performing, adjourning 
B) forming, storming, shaping, performing, adjourning 
C) shaping, storming, norming, performing, adjourning 
D) forming, storming, norming, performing, adjourning 
E) shaping, determining, storming, norming, performing 
A) forming, determining, norming, performing, adjourning 
B) forming, storming, shaping, performing, adjourning 
C) shaping, storming, norming, performing, adjourning 
D) forming, storming, norming, performing, adjourning 
E) shaping, determining, storming, norming, performing

Question 8

All groups are teams but not all teams are groups.

Accepted Answer

A) True 
 B)False

Question 9

James knew that he was going to have some difficulty functioning within a team setting, as he saw himself as a "lone wolf" who liked to "do his own thing." James will likely have difficulty with

Accepted Answer

A) divergence. 
B) discrepancy. 
C) conformity. 
D) job satisfaction. 
E) deviation. 
A) divergence. 
B) discrepancy. 
C) conformity. 
D) job satisfaction. 
E) deviation.

Question 10

Mary was excited about leading her new virtual team, as it would allow for the participation of a broader group of individuals. However, she knew the special challenge of this type of team was building trust. To build trust in virtual teams it is best to establish trust

Accepted Answer

A) through each member's interaction, letting trust unfold. 
B) gradually, over time. 
C) at the outset, and monitor regularly to prevent disruptions. 
D) through strict rules. 
E) by meeting face-to-face whenever possible. 
A) through each member's interaction, letting trust unfold. 
B) gradually, over time. 
C) at the outset, and monitor regularly to prevent disruptions. 
D) through strict rules. 
E) by meeting face-to-face whenever possible.

Question 11

Ineffective teams tend to have conflict that is

Accepted Answer

A) resolved through discussions. 
B) unresolved, but team members agree to disagree. 
C) focused on personalities and relationships. 
D) focused on task requirements and group needs. 
E) valued but not adequately processed. 
A) resolved through discussions. 
B) unresolved, but team members agree to disagree. 
C) focused on personalities and relationships. 
D) focused on task requirements and group needs. 
E) valued but not adequately processed.

Question 12

Tim, a cross-functional team leader, is looking for a way to increase the positive feedback members of his team give to each other; team members always commented when other's did something incorrectly, but rarely thanked a team member who was helpful. Tim is attempting to influence team

Accepted Answer

A) roles. 
B) norms. 
C) goals. 
D) objectives. 
E) ethics. 
A) roles. 
B) norms. 
C) goals. 
D) objectives. 
E) ethics.

Question 13

A significant danger to high performance is that some individuals may not carry their full load; this could cause a reduction in efficiency if individuals believe their contribution cannot be measured. Should this occur it would be known as

Accepted Answer

A) redundancy. 
B) negative cohesiveness. 
C) social loafing. 
D) social facilitation effect. 
E) redundancy and negative synergy. 
A) redundancy. 
B) negative cohesiveness. 
C) social loafing. 
D) social facilitation effect. 
E) redundancy and negative synergy.

Question 14

Within the Five-Stage Model, what is the individual issue question at the forming stage?

Accepted Answer

A) What is my role here? 
B) What do the others expect of me? 
C) How do I fit in? 
D) How do I best perform? 
E) How do I get here on time? 
A) What is my role here? 
B) What do the others expect of me? 
C) How do I fit in? 
D) How do I best perform? 
E) How do I get here on time?

Question 15

Having one team member low in agreeableness and conscientiousness, two personality characteristics from the Big Five Model, should lower the productivity of the team.

Accepted Answer

A) True 
 B)False

Question 16

Most conflicts are resolved by the completion of the first stage in a group's development.

Accepted Answer

A) True 
 B)False

Question 17

In a model of team effectiveness, context includes autonomy, skill variety, task identity, and task significance.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following statements is TRUE about role expectations in this situation?

Accepted Answer

A) Ted has the same role expectations for all employees, even those newly hired. 
B) Ted can expect that his employees will maintain the role expectations they started with; new situations and unique demands do not change role expectations. 
C) Role perception tells Ted's employees what Ted expects of them in a given role. 
D) Ted set some role expectations with his employees during their hiring interviews. 
E) Orientation programs for Ted's new employees help to clarify norms, but not role expectations. 
A) Ted has the same role expectations for all employees, even those newly hired. 
B) Ted can expect that his employees will maintain the role expectations they started with; new situations and unique demands do not change role expectations. 
C) Role perception tells Ted's employees what Ted expects of them in a given role. 
D) Ted set some role expectations with his employees during their hiring interviews. 
E) Orientation programs for Ted's new employees help to clarify norms, but not role expectations.

Question 19

For a team to succeed, individual team members need to coordinate their efforts to produce a desired outcome.

Accepted Answer

A) True 
 B)False

Question 20

Which type of team is comprised of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task?

Accepted Answer

A) virtual 
B) self-managed 
C) cross-functional 
D) problem-solving 
E) quality circle 
A) virtual 
B) self-managed 
C) cross-functional 
D) problem-solving 
E) quality circle

According to the author, self-managed work teams and self-directed work teams are the same.

Which of the following is an individual issue relating to the norming stage of group development?

Maintenance roles are performed by members to maintain good relations within the group.

Not all individuals conform to the pressures of all the groups to which they belong.

"Is this group ready to decide about this?" This question is an example of consensus taking.

Identify and discuss the various ways that norms develop.

What are the five stages in the Five-Stage Model?

All groups are teams but not all teams are groups.

James knew that he was going to have some difficulty functioning within a team setting, as he saw himself as a "lone wolf" who liked to "do his own thing." James will likely have difficulty with

Mary was excited about leading her new virtual team, as it would allow for the participation of a broader group of individuals. However, she knew the special challenge of this type of team was building trust. To build trust in virtual teams it is best to establish trust

Ineffective teams tend to have conflict that is

Tim, a cross-functional team leader, is looking for a way to increase the positive feedback members of his team give to each other; team members always commented when other's did something incorrectly, but rarely thanked a team member who was helpful. Tim is attempting to influence team

A significant danger to high performance is that some individuals may not carry their full load; this could cause a reduction in efficiency if individuals believe their contribution cannot be measured. Should this occur it would be known as

Within the Five-Stage Model, what is the individual issue question at the forming stage?

Having one team member low in agreeableness and conscientiousness, two personality characteristics from the Big Five Model, should lower the productivity of the team.

Most conflicts are resolved by the completion of the first stage in a group's development.

In a model of team effectiveness, context includes autonomy, skill variety, task identity, and task significance.

Which of the following statements is TRUE about role expectations in this situation?

For a team to succeed, individual team members need to coordinate their efforts to produce a desired outcome.

Which type of team is comprised of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task?

What Is Organizational Behaviour?

Perception, Personality, and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Motivation in Action

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters

Exam 6: Groups and Teamwork

According to the author, self-managed work teams and self-directed work teams are the same.

Which of the following is an individual issue relating to the norming stage of group development?

Maintenance roles are performed by members to maintain good relations within the group.

Not all individuals conform to the pressures of all the groups to which they belong.

"Is this group ready to decide about this?" This question is an example of consensus taking.

Identify and discuss the various ways that norms develop.

What are the five stages in the Five-Stage Model?

All groups are teams but not all teams are groups.

James knew that he was going to have some difficulty functioning within a team setting, as he saw himself as a "lone wolf" who liked to "do his own thing." James will likely have difficulty with

Mary was excited about leading her new virtual team, as it would allow for the participation of a broader group of individuals. However, she knew the special challenge of this type of team was building trust. To build trust in virtual teams it is best to establish trust

Ineffective teams tend to have conflict that is

Tim, a cross-functional team leader, is looking for a way to increase the positive feedback members of his team give to each other; team members always commented when other's did something incorrectly, but rarely thanked a team member who was helpful. Tim is attempting to influence team

A significant danger to high performance is that some individuals may not carry their full load; this could cause a reduction in efficiency if individuals believe their contribution cannot be measured. Should this occur it would be known as

Within the Five-Stage Model, what is the individual issue question at the forming stage?

Having one team member low in agreeableness and conscientiousness, two personality characteristics from the Big Five Model, should lower the productivity of the team.

Most conflicts are resolved by the completion of the first stage in a group's development.

In a model of team effectiveness, context includes autonomy, skill variety, task identity, and task significance.

Which of the following statements is TRUE about role expectations in this situation?

For a team to succeed, individual team members need to coordinate their efforts to produce a desired outcome.

Which type of team is comprised of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task?

What Is Organizational Behaviour?

Perception, Personality, and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Motivation in Action

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters