Question 1

Identify and explain a variable-pay program for each of the following: individual level, group level and organizational level.

Accepted Answer

-individual level: piece-rate pay plans, merit-based pay plans, bonuses or skill-based pay
- group level: gainsharing
-organizational level: profit-sharing plan, ESOP

Question 2

The production workers at ABC Inc. were getting better at their jobs as they gained more experience with the new technology that had recently been installed. The company knew that significant savings would result if they continued to be able to produce the same number of units of product in less time. To motivate the workers to do so, ABC Inc. should consider using

Accepted Answer

A) stock options. 
B) bonuses. 
C) gainsharing. 
D) piece-rate wages. 
E) intrinsic rewards. 
A) stock options. 
B) bonuses. 
C) gainsharing. 
D) piece-rate wages. 
E) intrinsic rewards. C

Question 3

One positive outcome of telecommuting is decreased absenteeism.

Accepted Answer

A) True 
 B)False  True

Question 4

Jobs that are high on motivating potential must be high on both

Accepted Answer

A) creativity and responsibility. 
B) autonomy and feedback. 
C) compensation and responsibility. 
D) variety and potential. 
E) idealism and responsibility. 
A) creativity and responsibility. 
B) autonomy and feedback. 
C) compensation and responsibility. 
D) variety and potential. 
E) idealism and responsibility.

Question 5

As Gail has gained more experience as a customer service representative in a bank, she has been given more freedom to complete transactions for clients by herself and she has been given more responsibilities for planning her training courses and skill development. Gail is experiencing

Accepted Answer

A) job design. 
B) job enrichment. 
C) job rotation. 
D) job satisfaction. 
E) job enlargement. 
A) job design. 
B) job enrichment. 
C) job rotation. 
D) job satisfaction. 
E) job enlargement.

Question 6

The JCM allows us to make this statement with relative confidence

Accepted Answer

A) People who work on jobs with high core job dimensions are generally more motivated, satisfied and productive than are those who do not. 
B) People who work on jobs with low core job dimensions are generally more motivated, satisfied and productive than are those who do. 
C) People who work on jobs with high core job dimensions are generally less motivated, satisfied and productive than are those who do not. 
D) People who work on jobs with high core job dimensions cannot be motivated, satisfied and productive. 
E) People who work on jobs with high core job dimensions are generally motivated through salary and recognition. 
A) People who work on jobs with high core job dimensions are generally more motivated, satisfied and productive than are those who do not. 
B) People who work on jobs with low core job dimensions are generally more motivated, satisfied and productive than are those who do. 
C) People who work on jobs with high core job dimensions are generally less motivated, satisfied and productive than are those who do not. 
D) People who work on jobs with high core job dimensions cannot be motivated, satisfied and productive. 
E) People who work on jobs with high core job dimensions are generally motivated through salary and recognition.

Question 7

Boredom during the first week or two of a new job activity is a common problem with job rotation.

Accepted Answer

A) True 
 B)False

Question 8

Flextime tends to reduce absenteeism and frequently improves employee productivity.

Accepted Answer

A) True 
 B)False

Question 9

Strategies for authentic motivation, according to Alfie Kohn, include

Accepted Answer

A) communicating to employees the company viewpoint. 
B) setting goals and explaining to employees the outcomes if goals are not achieved. 
C) focusing on what the employee is doing wrong and how that affects the company. 
D) providing choice to employees over how they do the task. 
E) helping employees rather than putting them under surveillance. 
A) communicating to employees the company viewpoint. 
B) setting goals and explaining to employees the outcomes if goals are not achieved. 
C) focusing on what the employee is doing wrong and how that affects the company. 
D) providing choice to employees over how they do the task. 
E) helping employees rather than putting them under surveillance.

Question 10

Telecommuting is defined as

Accepted Answer

A) conducting business via technology. 
B) conducting job through smartphone outreach in your community. 
C) an arrangement where employees are encouraged to meet with clients via technology, rather than make face-to-face visits. 
D) an arrangement where employees work away from an office, connecting to work and office via technology. 
E) an arrangement where employees fax documents from home to office. 
A) conducting business via technology. 
B) conducting job through smartphone outreach in your community. 
C) an arrangement where employees are encouraged to meet with clients via technology, rather than make face-to-face visits. 
D) an arrangement where employees work away from an office, connecting to work and office via technology. 
E) an arrangement where employees fax documents from home to office.

Question 11

Profit sharing plans

Accepted Answer

A) focus on past financial results. 
B) are company-established benefit plans in which employees acquires stock as part of their benefits. 
C) give employees the right to buy stock in the company at a later date for a guaranteed price. 
D) focus on future financial results. 
E) give employees the right to buy stock in the company at a later date for the market price at that time. 
A) focus on past financial results. 
B) are company-established benefit plans in which employees acquires stock as part of their benefits. 
C) give employees the right to buy stock in the company at a later date for a guaranteed price. 
D) focus on future financial results. 
E) give employees the right to buy stock in the company at a later date for the market price at that time.

Question 12

A call center operator who must answer calls as they come according to routine, highly scripted procedures is an example of low

Accepted Answer

A) task identity. 
B) skill variety. 
C) autonomy. 
D) feedback. 
E) task significance. 
A) task identity. 
B) skill variety. 
C) autonomy. 
D) feedback. 
E) task significance.

Question 13

Employees in technical trades are less likely to rotate jobs than managerial employees.

Accepted Answer

A) True 
 B)False

Question 14

"We are most likely to become enthusiastic about what we are doing-and all else being equal, to do it well-when we are free to make decisions about the way we carry out a task." This speaks to which of the following approaches to creating a motivating work environment?

Accepted Answer

A) establish incentive pay 
B) encourage collaboration 
C) enhance content 
D) provide choice 
E) provide the conditions for authentic motivation 
A) establish incentive pay 
B) encourage collaboration 
C) enhance content 
D) provide choice 
E) provide the conditions for authentic motivation

Question 15

One weakness of skill-based pay programs is that

Accepted Answer

A) employees may "top out", or learn all the skills available. 
B) team performance can be difficult to evaluate. 
C) earnings vary from year to year. 
D) individuals do not always have control over factors that affect productivity. 
E) equity problems could arise if all members are paid equally. 
A) employees may "top out", or learn all the skills available. 
B) team performance can be difficult to evaluate. 
C) earnings vary from year to year. 
D) individuals do not always have control over factors that affect productivity. 
E) equity problems could arise if all members are paid equally.

Question 16

Sweeping hospital floors is an example of a job with low task significance characteristics.

Accepted Answer

A) True 
 B)False

Question 17

Job rotation is defined as

Accepted Answer

A) changing jobs every month so as to keep the newness level high. 
B) changing jobs every week so as to keep the newness level high. 
C) an opportunity for employees to change jobs when they feel the need. 
D) the systematic removal of employees and their replacement by new, energetic employees. 
E) the periodic shifting of an employee from one task to another. 
A) changing jobs every month so as to keep the newness level high. 
B) changing jobs every week so as to keep the newness level high. 
C) an opportunity for employees to change jobs when they feel the need. 
D) the systematic removal of employees and their replacement by new, energetic employees. 
E) the periodic shifting of an employee from one task to another.

Question 18

You should expect employee satisfaction to increase.

Accepted Answer

A) True 
 B)False

Question 19

Discuss, using examples, the three alternative work arrangements: telecommuting, job sharing, and flextime.

Accepted Answer

Suggested answer:
Telecommuting allows e

Question 20

A telephone salesperson who must speak from a prepared script is an example of high autonomy.

Accepted Answer

A) True 
 B)False

Identify and explain a variable-pay program for each of the following: individual level, group level and organizational level.

One positive outcome of telecommuting is decreased absenteeism.

Jobs that are high on motivating potential must be high on both

As Gail has gained more experience as a customer service representative in a bank, she has been given more freedom to complete transactions for clients by herself and she has been given more responsibilities for planning her training courses and skill development. Gail is experiencing

The JCM allows us to make this statement with relative confidence

Boredom during the first week or two of a new job activity is a common problem with job rotation.

Flextime tends to reduce absenteeism and frequently improves employee productivity.

Strategies for authentic motivation, according to Alfie Kohn, include

Telecommuting is defined as

Profit sharing plans

A call center operator who must answer calls as they come according to routine, highly scripted procedures is an example of low

Employees in technical trades are less likely to rotate jobs than managerial employees.

"We are most likely to become enthusiastic about what we are doing-and all else being equal, to do it well-when we are free to make decisions about the way we carry out a task." This speaks to which of the following approaches to creating a motivating work environment?

One weakness of skill-based pay programs is that

Sweeping hospital floors is an example of a job with low task significance characteristics.

Job rotation is defined as

You should expect employee satisfaction to increase.

Discuss, using examples, the three alternative work arrangements: telecommuting, job sharing, and flextime.

A telephone salesperson who must speak from a prepared script is an example of high autonomy.

What Is Organizational Behaviour?

Perception, Personality, and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Groups and Teamwork

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters

Exam 5: Motivation in Action

Identify and explain a variable-pay program for each of the following: individual level, group level and organizational level.

One positive outcome of telecommuting is decreased absenteeism.

Jobs that are high on motivating potential must be high on both

As Gail has gained more experience as a customer service representative in a bank, she has been given more freedom to complete transactions for clients by herself and she has been given more responsibilities for planning her training courses and skill development. Gail is experiencing

The JCM allows us to make this statement with relative confidence

Boredom during the first week or two of a new job activity is a common problem with job rotation.

Flextime tends to reduce absenteeism and frequently improves employee productivity.

Strategies for authentic motivation, according to Alfie Kohn, include

Telecommuting is defined as

Profit sharing plans

A call center operator who must answer calls as they come according to routine, highly scripted procedures is an example of low

Employees in technical trades are less likely to rotate jobs than managerial employees.

"We are most likely to become enthusiastic about what we are doing-and all else being equal, to do it well-when we are free to make decisions about the way we carry out a task." This speaks to which of the following approaches to creating a motivating work environment?

One weakness of skill-based pay programs is that

Sweeping hospital floors is an example of a job with low task significance characteristics.

Job rotation is defined as

You should expect employee satisfaction to increase.

Discuss, using examples, the three alternative work arrangements: telecommuting, job sharing, and flextime.

A telephone salesperson who must speak from a prepared script is an example of high autonomy.

What Is Organizational Behaviour?

Perception, Personality, and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Groups and Teamwork

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters