Question 1

Ruthann Rodgers is writing a personal business letter to her bank.Which of the following represents the correct format for the heading of her letter?

Accepted Answer

A)  August 6, 2011
1234 Avenue C
Denver, CO 75926-3882 
B)  Ruthann Rodgers
1234 Avenue C
Denver, CO 75926-3882
August 6, 2011 
C)  1234 Avenue C
Denver, CO 75926-3882
August 6, 2011 
D)  August 6, 2011
Ruthann Rodgers
1234 Avenue C
Denver, CO 75926-3882 
A)  August 6, 2011
1234 Avenue C
Denver, CO 75926-3882 
B)  Ruthann Rodgers
1234 Avenue C
Denver, CO 75926-3882
August 6, 2011 
C)  1234 Avenue C
Denver, CO 75926-3882
August 6, 2011 
D)  August 6, 2011
Ruthann Rodgers
1234 Avenue C
Denver, CO 75926-3882

Question 2

Name three circumstances in which a writer might choose to use the simplified letter format.

Accepted Answer

A writer might choose to use a simplifie

Question 3

A postscript may be keyed or handwritten.

Accepted Answer

A) True 
 B)False

Question 4

A writer may use street abbreviations (e.g., St.for Street)within an inside address when:

Accepted Answer

A)  abbreviating the word will create a balanced display. 
B)  correspondence from the receiver uses such abbreviations. 
C)  the writer is confident the receiver will understand the abbreviation. 
D)  the writer is in a hurry. 
A)  abbreviating the word will create a balanced display. 
B)  correspondence from the receiver uses such abbreviations. 
C)  the writer is confident the receiver will understand the abbreviation. 
D)  the writer is in a hurry.

Question 5

Letterhead stationery should be used for all pages of a letter.

Accepted Answer

A) True 
 B)False

Question 6

Francine Ulzer is responding to a letter from R.G.Kelner, a representative of the Department of Revenue for her state. Francine doesn't know whether R.G.is a man or a woman.Assuming Francine is using the full block letter style, what salutation should she use in her letter?

Accepted Answer

Dear R.G.Kelner is a

Question 7

An enclosure notation alerts the receiver that something has been included with the letter.

Accepted Answer

A) True 
 B)False

Question 8

The letter format in which a subject line is standard rather than supplementary is the:

Accepted Answer

A)  full block format. 
B)  modified block format. 
C)  modified block format with indented paragraphs. 
D)  simplified format. 
A)  full block format. 
B)  modified block format. 
C)  modified block format with indented paragraphs. 
D)  simplified format.

Question 9

The difference between executive letterhead stationery and standard letterhead stationery is the quality of the paper.

Accepted Answer

A) True 
 B)False

Question 10

The color and quality of the paper used for an envelope should match that used for the letter.

Accepted Answer

A) True 
 B)False

Question 11

Although the language in which a letter is written may vary from country to country, the formats used for letter are standard worldwide.

Accepted Answer

A) True 
 B)False

Question 12

In a personal business letter, the date is keyed directly below the writer's return address.

Accepted Answer

A) True 
 B)False

Question 13

The complimentary close Respectfully is too formal to use with the salutation Dear Rob.

Accepted Answer

A) True 
 B)False

Question 14

A subject line is considered part of the letter body.

Accepted Answer

A) True 
 B)False

Question 15

Aaron Rodriguez, who owns a small home-based carpet cleaning business, has decided to create a letterhead he can print on his home computer.Name two items Aaron must include in his letterhead and three items he could include.

Accepted Answer

The two items Aaron must include are the

Question 16

The trend in business writing is to place the receiver's name in an attention line rather than keying it as the first line of the inside address.

Accepted Answer

A) True 
 B)False

Question 17

How does the format of a letter prepared in modified block letter style differ from one prepared in full block letter style?

Accepted Answer

A letter prepared in modified block lett

Question 18

Mixed punctuation means the salutation is followed by a colon, and the complimentary close has no punctuation.

Accepted Answer

A) True 
 B)False

Question 19

When a message extends to two or more pages,

Accepted Answer

A)  key the receiver's name, the page number, and the date starting one inch from the top edge of the paper. 
B)  place the heading items two inches from the top of the sheet. 
C)  the text begins on line 7. 
D)  repeat the inside address and the date as shown on the first page of the document. 
E)  use letterhead, and place the date two inches from the top edge of the paper. 
A)  key the receiver's name, the page number, and the date starting one inch from the top edge of the paper. 
B)  place the heading items two inches from the top of the sheet. 
C)  the text begins on line 7. 
D)  repeat the inside address and the date as shown on the first page of the document. 
E)  use letterhead, and place the date two inches from the top edge of the paper.

Ruthann Rodgers is writing a personal business letter to her bank.Which of the following represents the correct format for the heading of her letter?

Name three circumstances in which a writer might choose to use the simplified letter format.

A postscript may be keyed or handwritten.

A writer may use street abbreviations (e.g., St.for Street)within an inside address when:

Letterhead stationery should be used for all pages of a letter.

Francine Ulzer is responding to a letter from R.G.Kelner, a representative of the Department of Revenue for her state. Francine doesn't know whether R.G.is a man or a woman.Assuming Francine is using the full block letter style, what salutation should she use in her letter?

An enclosure notation alerts the receiver that something has been included with the letter.

The letter format in which a subject line is standard rather than supplementary is the:

The difference between executive letterhead stationery and standard letterhead stationery is the quality of the paper.

The color and quality of the paper used for an envelope should match that used for the letter.

Although the language in which a letter is written may vary from country to country, the formats used for letter are standard worldwide.

In a personal business letter, the date is keyed directly below the writer's return address.

The complimentary close Respectfully is too formal to use with the salutation Dear Rob.

A subject line is considered part of the letter body.

Aaron Rodriguez, who owns a small home-based carpet cleaning business, has decided to create a letterhead he can print on his home computer.Name two items Aaron must include in his letterhead and three items he could include.

The trend in business writing is to place the receiver's name in an attention line rather than keying it as the first line of the inside address.

How does the format of a letter prepared in modified block letter style differ from one prepared in full block letter style?

Mixed punctuation means the salutation is followed by a colon, and the complimentary close has no punctuation.

When a message extends to two or more pages,

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Exam 6: Message Formats

Ruthann Rodgers is writing a personal business letter to her bank.Which of the following represents the correct format for the heading of her letter?

Name three circumstances in which a writer might choose to use the simplified letter format.

A postscript may be keyed or handwritten.

A writer may use street abbreviations (e.g., St.for Street)within an inside address when:

Letterhead stationery should be used for all pages of a letter.

Francine Ulzer is responding to a letter from R.G.Kelner, a representative of the Department of Revenue for her state. Francine doesn't know whether R.G.is a man or a woman.Assuming Francine is using the full block letter style, what salutation should she use in her letter?

An enclosure notation alerts the receiver that something has been included with the letter.

The letter format in which a subject line is standard rather than supplementary is the:

The difference between executive letterhead stationery and standard letterhead stationery is the quality of the paper.

The color and quality of the paper used for an envelope should match that used for the letter.

Although the language in which a letter is written may vary from country to country, the formats used for letter are standard worldwide.

In a personal business letter, the date is keyed directly below the writer's return address.

The complimentary close Respectfully is too formal to use with the salutation Dear Rob.

A subject line is considered part of the letter body.

Aaron Rodriguez, who owns a small home-based carpet cleaning business, has decided to create a letterhead he can print on his home computer.Name two items Aaron must include in his letterhead and three items he could include.

The trend in business writing is to place the receiver's name in an attention line rather than keying it as the first line of the inside address.

How does the format of a letter prepared in modified block letter style differ from one prepared in full block letter style?

Mixed punctuation means the salutation is followed by a colon, and the complimentary close has no punctuation.

When a message extends to two or more pages,

Business Communication Foundations

Multicultural and Global Communication

Technological, Legal, and Ethical Considerations

Principles of Business Communication

Print and Electronic Messages

Positive, Neutral, and Social Business Messages

Negative Messages

Persuasive Messages

Business Research and Report Writing

Proposals, Business Plans, and Special Reports

Visual Aids

Interpersonal Communication and Teamwork

Listening and Nonverbal Messages

Oral Communication Essentials

The Job Search and Resume

Employment Communication and Interviewing

Filters