Exam 13: Interpersonal Communication and Teamwork

Webcasting is real-time, two-way communication.

List the three communication styles and tell how they differ.

One-to-one oral communication is less valuable in business than is one-to-one written communication.

Webconferencing is a two-way synchronous communication.

Constructive feedback and criticism are different names for the same process.

The anonymity of virtual discussions or meetings can reduce an individual's fear of disapproval; as a result, participation increases.

Conflict may be constructive or destructive. List at least two positive and two negative outcomes of conflict.

The attitudes, personal qualities, social graces, and habits that make someone a good employee and compatible coworker are referred to as "soft skills."

On a self-managed team, some members have more responsibility for the finished product.

Participating on a team can positively impact an individual's business knowledge and result in enhanced visibility in the organization as well better project management skills.

Fast-paced questioning shows your interest and stimulates discussion.

You are trying to persuade colleagues in a branch office in another state that changes in Crater Mountain Hospital design are necessary before it goes out for bids. You want to present the changes and the benefit to your company and the client of making these proposed changes. Which of the following would be the most effective communication method for you to deliver your message?

The quality of thinking that emerges from small-group meetings

List at least four "soft skills" employers are seeking in prospective employees.

The main purpose of constructive feedback is to help people understand where they stand in relation to the expected job behavior.

Which of the following web-assisted technologies allows you to store a presentation and watch it at a later time?

On her way to an important Friday morning meeting, Shannon Gaydos observes one of the people she supervises speaking harshly to a customer.Shannon knows she must offer constructive feedback to the employee, so she decides to

Jordan Ragsdale has been the chair of a committee within his firm for over a year.Michelle Wymer became a member of the group about a month ago.Since joining the committee, Michelle has made few if any comments, yet Jordan knows she has creative ideas to share because she has discussed them with him outside of the group's regular weekly meeting.Jordan wants to encourage Michelle to speak at meetings.What should he do?

Once damaged, a relationship cannot be repaired.

The second stage of conversation, the exchange, is delivered using the direct plan.