Question 1

What critical question is the resource analysis process attempting to answer

Accepted Answer

A) Does the organization have the desire to spend its resources on training? 
B) Does the organization have employees willing to learn? 
C) Does the organization have sufficient money, time, and expertise? 
D) Does the organization have access to effective decision makers? 
A) Does the organization have the desire to spend its resources on training? 
B) Does the organization have employees willing to learn? 
C) Does the organization have sufficient money, time, and expertise? 
D) Does the organization have access to effective decision makers?

Question 2

A person analysis fundamentally addresses the following questions: How well does the employee perform the tasks
 Who,within the organization,needs training
 And,what kind of training do they need

Accepted Answer

A) True 
 B)False

Question 3

One of the obstacles facing trainers is the belief by many managers that resources should be used for training activities-choosing action over analysis.

Accepted Answer

A) True 
 B)False

Question 4

What deficiency in task analysis does the newer technique of cognitive task analysis address

Accepted Answer

A) It compensates for the repetitiveness of observable tasks. 
B) It involves complex mental tasks that are not easy to observe. 
C) It expands a task analysis to incorporate differences in diversity. 
D) It allows participants to focus on unusual rather than routine tasks. 
A) It compensates for the repetitiveness of observable tasks. 
B) It involves complex mental tasks that are not easy to observe. 
C) It expands a task analysis to incorporate differences in diversity. 
D) It allows participants to focus on unusual rather than routine tasks.

Question 5

An example of a strong training transfer climate could be praise provided by peers when a new employee uses conflict resolution skills acquired in a training program.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is an obstacle organizations cite as the reason to avoid conducting a needs analysis

Accepted Answer

A) Trainees often claim that they are rewarded for taking the time to conduct a needs analysis. 
B) Organizations usually can see how the investment of time and resources will produce a viable training solution. 
C) Organizations are most concerned with training employees quickly rather than waiting for research to be conducted. 
D) Managers and employees do not have the creative techniques and critical methods of inquiry needed to conduct a needs analysis. 
A) Trainees often claim that they are rewarded for taking the time to conduct a needs analysis. 
B) Organizations usually can see how the investment of time and resources will produce a viable training solution. 
C) Organizations are most concerned with training employees quickly rather than waiting for research to be conducted. 
D) Managers and employees do not have the creative techniques and critical methods of inquiry needed to conduct a needs analysis.

Question 7

Which of the following is NOT a typical step in the needs analysis process

Accepted Answer

A) task analysis 
B) design and delivery 
C) andragogy analysis 
D) evaluation 
A) task analysis 
B) design and delivery 
C) andragogy analysis 
D) evaluation

Question 8

Which example characterizes a strong climate for transfer of training

Accepted Answer

A) It takes three months for a trainee to be given the opportunity to apply what was learned in training. 
B) Financial and non-financial benefits are associated with applying material learned in training. 
C) Supervisor and peer support for the use of newly acquired skills is not evident. 
D) Newly trained employees face few consequences for not using material learned in training. 
A) It takes three months for a trainee to be given the opportunity to apply what was learned in training. 
B) Financial and non-financial benefits are associated with applying material learned in training. 
C) Supervisor and peer support for the use of newly acquired skills is not evident. 
D) Newly trained employees face few consequences for not using material learned in training.

Question 9

Under which scenario is training the LEAST likely intervention in dealing with a performance problem

Accepted Answer

A) Mary performs a particular task frequently 
B) Providing Mary with coaching is too expensive and time consuming 
C) Mary has a mission critical role 
D) Mary does not receive feedback on her performance 
A) Mary performs a particular task frequently 
B) Providing Mary with coaching is too expensive and time consuming 
C) Mary has a mission critical role 
D) Mary does not receive feedback on her performance

Question 10

Describe how Mager and Pipe's decision tree is used in determining if training is the best solution to performance problems.

Accepted Answer

The decision tree is helpful in first cl

Question 11

Why must training plans,business strategy,and key stakeholder involvement be linked together in a needs analysis

Accepted Answer

A) to achieve the greatest support and continuity from the organization and its stakeholders 
B) to maintain the strongest political linkages and allies necessary for organizational change 
C) to increase resistance to change from individuals who were not given an opportunity to provide input 
D) to ensure that the organizational culture supports the key stakeholders 
A) to achieve the greatest support and continuity from the organization and its stakeholders 
B) to maintain the strongest political linkages and allies necessary for organizational change 
C) to increase resistance to change from individuals who were not given an opportunity to provide input 
D) to ensure that the organizational culture supports the key stakeholders

Question 12

Judy,a human resource professional,decides to undertake a person analysis at TD Bank.What question is Judy seeking an answer to

Accepted Answer

A) How is training linked to TD Bank's strategy? 
B) Which employees at TD Bank need training? 
C) When are tasks performed and what resources are available at TD Bank? 
D) What external forces are affecting TD Bank? 
A) How is training linked to TD Bank's strategy? 
B) Which employees at TD Bank need training? 
C) When are tasks performed and what resources are available at TD Bank? 
D) What external forces are affecting TD Bank?

Question 13

According to the vignette on TD Bank,what did TD do before it embarked on a robbery prevention and awareness training program

Accepted Answer

A) determined what kinds of resources were available for training 
B) conducted a needs analysis that included focus groups, interviews, and surveys 
C) changed the compensation approach to reward those branches with fewer robberies 
D) changed the company's strategy to better match employees' skills and abilities 
A) determined what kinds of resources were available for training 
B) conducted a needs analysis that included focus groups, interviews, and surveys 
C) changed the compensation approach to reward those branches with fewer robberies 
D) changed the company's strategy to better match employees' skills and abilities

Question 14

Sandeep is doing a needs analysis to determine potential solutions to a current gap in an organization.He starts the process by interviewing management on the company's strategic direction and does a full resource review.Sandeep is most likely doing a task analysis on this company.

Accepted Answer

A) True 
 B)False

Question 15

The needs analysis process often starts with a concern expressed by a customer,employee,management,or some other stakeholder.

Accepted Answer

A) True 
 B)False

Question 16

Your CEO has asked you to explain the potential negative consequences of having training and development plans that are not congruent with your company's strategy.Which of the following is likely to be negatively affected for the organization if training initiatives are not aligned with the organization's strategy

Accepted Answer

A) book value 
B) training costs 
C) flexibility 
D) market value 
A) book value 
B) training costs 
C) flexibility 
D) market value

Question 17

The most common approach used to conduct a cognitive task analysis is interviews and surveys.

Accepted Answer

A) True 
 B)False

Question 18

You have been hired to manage a call centre for a local organization.You notice a pattern of activity that is of concern to you: Customers wait on line before being served for an average of 15 minutes.This is an issue as it impacts the quality of service and is costing you potential sales.Apply in detail the needs analysis process introduced in the textbook.

Accepted Answer

Students should apply the four-step proc

Question 19

Which statement best describes the needs analysis process

Accepted Answer

A) it is the least important step in the training and development process 
B) it is a critical step designed to identify gaps in individual and organizational performance 
C) it identifies cost inefficiencies, yet it is silent on potential solutions to individual and organizational performance 
D) it collects data and information from management on skills and knowledge deficiencies in an organization 
A) it is the least important step in the training and development process 
B) it is a critical step designed to identify gaps in individual and organizational performance 
C) it identifies cost inefficiencies, yet it is silent on potential solutions to individual and organizational performance 
D) it collects data and information from management on skills and knowledge deficiencies in an organization

Question 20

A task analysis consists of a description of the activities or work operations performed on a job and the conditions under which these activities are performed.It normally includes six important steps.Which of the following would NOT be considered one of those steps

Accepted Answer

A) develop rating scales to rate the importance and difficulty of each task and the frequency with which it is performed 
B) provide feedback on the results of the task analysis 
C) prepare job descriptions and specifications for roles involved in the task analysis process 
D) use surveys and interviews to gather data and information from a sample of job incumbents 
A) develop rating scales to rate the importance and difficulty of each task and the frequency with which it is performed 
B) provide feedback on the results of the task analysis 
C) prepare job descriptions and specifications for roles involved in the task analysis process 
D) use surveys and interviews to gather data and information from a sample of job incumbents

What critical question is the resource analysis process attempting to answer

A person analysis fundamentally addresses the following questions: How well does the employee perform the tasks Who,within the organization,needs training And,what kind of training do they need

One of the obstacles facing trainers is the belief by many managers that resources should be used for training activities-choosing action over analysis.

What deficiency in task analysis does the newer technique of cognitive task analysis address

An example of a strong training transfer climate could be praise provided by peers when a new employee uses conflict resolution skills acquired in a training program.

Which of the following is an obstacle organizations cite as the reason to avoid conducting a needs analysis

Which of the following is NOT a typical step in the needs analysis process

Which example characterizes a strong climate for transfer of training

Under which scenario is training the LEAST likely intervention in dealing with a performance problem

Describe how Mager and Pipe's decision tree is used in determining if training is the best solution to performance problems.

Why must training plans,business strategy,and key stakeholder involvement be linked together in a needs analysis

Judy,a human resource professional,decides to undertake a person analysis at TD Bank.What question is Judy seeking an answer to

According to the vignette on TD Bank,what did TD do before it embarked on a robbery prevention and awareness training program

Sandeep is doing a needs analysis to determine potential solutions to a current gap in an organization.He starts the process by interviewing management on the company's strategic direction and does a full resource review.Sandeep is most likely doing a task analysis on this company.

The needs analysis process often starts with a concern expressed by a customer,employee,management,or some other stakeholder.

The most common approach used to conduct a cognitive task analysis is interviews and surveys.

Which statement best describes the needs analysis process

A task analysis consists of a description of the activities or work operations performed on a job and the conditions under which these activities are performed.It normally includes six important steps.Which of the following would NOT be considered one of those steps

The Training and Development Process

Organizational Learning

Learning and Motivation

Training Design

Off The Job Training Methods

On The Job Training Methods

Technology Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Training Programs

Management and Leadership Development

The Evolution and Future of Training and Development

Filters

Exam 4: The Needs Analysis Process

What critical question is the resource analysis process attempting to answer

A person analysis fundamentally addresses the following questions: How well does the employee perform the tasks Who,within the organization,needs training And,what kind of training do they need

One of the obstacles facing trainers is the belief by many managers that resources should be used for training activities-choosing action over analysis.

What deficiency in task analysis does the newer technique of cognitive task analysis address

An example of a strong training transfer climate could be praise provided by peers when a new employee uses conflict resolution skills acquired in a training program.

Which of the following is an obstacle organizations cite as the reason to avoid conducting a needs analysis

Which of the following is NOT a typical step in the needs analysis process

Which example characterizes a strong climate for transfer of training

Under which scenario is training the LEAST likely intervention in dealing with a performance problem

Describe how Mager and Pipe's decision tree is used in determining if training is the best solution to performance problems.

Why must training plans,business strategy,and key stakeholder involvement be linked together in a needs analysis

Judy,a human resource professional,decides to undertake a person analysis at TD Bank.What question is Judy seeking an answer to

According to the vignette on TD Bank,what did TD do before it embarked on a robbery prevention and awareness training program

Sandeep is doing a needs analysis to determine potential solutions to a current gap in an organization.He starts the process by interviewing management on the company's strategic direction and does a full resource review.Sandeep is most likely doing a task analysis on this company.

The needs analysis process often starts with a concern expressed by a customer,employee,management,or some other stakeholder.

The most common approach used to conduct a cognitive task analysis is interviews and surveys.

Which statement best describes the needs analysis process

A task analysis consists of a description of the activities or work operations performed on a job and the conditions under which these activities are performed.It normally includes six important steps.Which of the following would NOT be considered one of those steps

The Training and Development Process

Organizational Learning

Learning and Motivation

Training Design

Off The Job Training Methods

On The Job Training Methods

Technology Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Training Programs

Management and Leadership Development

The Evolution and Future of Training and Development

Filters