A) must be verbal B) can't include gestures C) may request clarification D) must be transmitted in the same medium as the original message E) hinders the communication process A) must be verbal B) can't include gestures C) may request clarification D) must be transmitted in the same medium as the original message E) hinders the communication process

Exam 1: Becoming a Successful Business Communicator

Kaylin just graduated from college in June. For the last three years she successfully ran a small business at her school. Her business arranged for the delivery of personalized birthday cakes and other gifts to students in her school. Since many of these students were from out of the province or even out of the country, this service provided a way for their family and friends back home to celebrate special occasions. Kaylin used social media like Facebook and Twitter to remind potential customers of upcoming birthdays and other gift-giving occasions such as holidays or campus events (care packages for mid-term exams, picnic packs to celebrate the arrival of spring after a snowy winter, etc.). Describe some of the communication issues related to Kaylin's business.

Free

(Essay)

4.8/5

(33)

Question 1

Correct Answer:

Verified

For a small business such as hers, Kaylin would not be in a position to advertise her business in traditional media outlets, so she would need to communicate to her potential customers directly to let them know about her services. She would have to communicate clearly what she was providing and what steps customers would need to take to order from her. Social media like Facebook and Twitter would be useful tools, but some of her target audience (parents, grandparents, etc.) might not be familiar or comfortable with these means of communication. In cases where the family and friends of the student were non-native English speakers, she might also face language barriers. She would have to communicate clearly and carefully to avoid ambiguous language and semantic barriers. She would have to be strategic, professional, and adaptable in her communications in order to be successful in this venture.

Shaking your head in disapproval after your coworker makes a discriminatory statement is an example of ________.

Free

(Multiple Choice)

4.9/5

(27)

Question 2

Correct Answer:

Verified

A(n)________ is any obstacle that gets in the way of effective communication.

Free

(Multiple Choice)

4.8/5

(27)

Question 3

Correct Answer:

Verified

Barriers to communication can occur at any point in the communication process.

(True/False)

4.8/5

(35)

Question 4

Melinda is talking to her supervisor, suggesting they implement a new process for their department. While Melinda is speaking, her boss is fidgeting in his seat and glances at his watch several times. When Melinda asks what he thinks he stands up and walks out the door saying, "Sure, sure. It sounds fine. Let's talk later." As an active listener Melinda ________.

(Multiple Choice)

4.8/5

(38)

Question 5

Why is it important to be aware of the different types of barriers to communication?

(Essay)

4.8/5

(36)

Question 6

Describe the "headline test" in the context of professional business communication.

(Essay)

4.7/5

(24)

Question 7

Why is it that many students do NOT acquire sufficient communication skills as they pass through school?

(Multiple Choice)

4.8/5

(33)

Question 8

Which of the following is an example of unsuccessful communication?

(Multiple Choice)

4.8/5

(45)

Question 9

Which of the following workplace activities is NOT one in which your communication skills will be utilized?

(Multiple Choice)

4.7/5

(34)

Question 10

Even basic communication is complex.

(True/False)

4.7/5

(39)

Question 11

Which of the following is an example of encoding a message?

(Multiple Choice)

4.8/5

(41)

Question 12

A communication strategy is a plan for what and how to communicate to ensure that your message achieves its purpose.

(True/False)

4.8/5

(38)

Question 13

Deciding how best to phrase a request to a coworker for the information that you need to create a proposal is an example of decoding a message.

(True/False)

4.7/5

(37)

Question 14

Which of the following is NOT a form of social media?

(Multiple Choice)

4.8/5

(32)

Question 15

Communication typically occurs ________.

(Multiple Choice)

4.8/5

(39)

Question 16

Good business communication skills can have a positive impact on your life outside of work through all of the following applications EXCEPT ________.

(Multiple Choice)

4.8/5

(33)

Question 17

All of the following are examples of communicating EXCEPT ________.

(Multiple Choice)

4.8/5

(41)

Question 18

The transactional model of communication is comprehensive and captures all the complexities of the communication process in a dynamic business environment.

(True/False)

4.9/5

(29)

Question 19

Feedback ________.

(Multiple Choice)

4.8/5

(34)

Question 20

Showing 1 - 20 of 100

Shaking your head in disapproval after your coworker makes a discriminatory statement is an example of ________.

A(n)________ is any obstacle that gets in the way of effective communication.

Barriers to communication can occur at any point in the communication process.

Why is it important to be aware of the different types of barriers to communication?

Describe the "headline test" in the context of professional business communication.

Why is it that many students do NOT acquire sufficient communication skills as they pass through school?

Which of the following is an example of unsuccessful communication?

Which of the following workplace activities is NOT one in which your communication skills will be utilized?

Even basic communication is complex.

Which of the following is an example of encoding a message?

A communication strategy is a plan for what and how to communicate to ensure that your message achieves its purpose.

Deciding how best to phrase a request to a coworker for the information that you need to create a proposal is an example of decoding a message.

Which of the following is NOT a form of social media?

Communication typically occurs ________.

Good business communication skills can have a positive impact on your life outside of work through all of the following applications EXCEPT ________.

All of the following are examples of communicating EXCEPT ________.

The transactional model of communication is comprehensive and captures all the complexities of the communication process in a dynamic business environment.

Feedback ________.

Managing the Communication Process: Analyzing, Composing, Evaluating

Who Am I Understanding Interpersonal Communication Styles

Who Are You Understanding Intercultural Communication and Workplace Diversity

What Are the Tools and What Are the Rules Communication Technologies in the Workplace

How Can We Be Better, Together Collaboration and Productivity

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad-News Messages

Finding and Evaluating Business Information

Preparing Effective Business Reports and Persuasive Business Proposals

Preparing and Delivering Business Presentations

Filters