Exam 4: Who Are You Understanding Intercultural Communication and Workplace Diversity

While travelling in Spain, Kim overheard a group of vacationers complaining that the Spanish eat far too late in the evening and that restaurants in Spain should open much earlier, just as they do "back home." The vacationers are demonstrating ________.

Which of the following is most characteristic of a high power-distance culture?

Everyone has a communication style. The same can be said, generally, of cultures.

According to the Lewis model, qualities such as being a good listener, displaying subtle body language, and connecting one's social and personal lives are all characteristics of what kind of communication style?

A relative of yours has put you in touch with some friends who are travelling in your city and you have decided to show them around. You are doing everything you can to accommodate them and show off your city to them, but you are often startled by their frank and sometimes, it seems, even rude comments about what they are seeing. It is possible that you are from a(n)________ culture and your visitors are from a ________ culture.

Cultural intelligence is characterized by ________.

Which of the following sentences is preferable?

The vast majority of people who enjoy woodworking are men, but Brianne is an avid woodworker who prides herself not only on her skill, but on her rarity. This might contribute to, or be a function of, Brianne's ________.

Which of the following is an example of stereotyping?

Jiaying and Mingzhu need to close a sale between their two companies. Rather than meet at the office, they arrange to have lunch and they spend several hours together before talking about the sale. It is likely that they belong to what kind of business culture?

How is it different to work with an individual rather than a "member of a group"?

Qualities such as gregariousness, a tendency to plan only in grand outlines, and a preference for the spoken word are all characteristic of what communication style according to the Lewis model?

Meetings in low-context cultures will tend to prioritize building relationships rather than checking off specific agenda items in the allotted time.

The tendency to listen respectfully and react carefully to others is typical of linear-active cultures.

Which of the following is an example of uncertainty avoidance?

Fahima is a petroleum engineer from Qatar who is visiting Calgary for a few months to learn how things are done at her parent company. Soon after she arrives, she is given a tour of the city and various facilities by her new colleagues and she realizes that they are all going to some effort to ensure that she is never left alone with only male colleagues. Fahima laughs when she realizes that her Western colleagues have learned a few things about Muslim nations, one of which is the expectation that women should not be seen in public with men unless they are members of her own family. Fahima gently corrects their misperception of the status of women in Qatar and asks them to treat her as they would any other colleague. From that point on, her new colleagues follow her lead in matters relating to culture. Fahima's colleagues ________.

Which of the following terms is a preferred term for the indigenous people of Canada?

The term "visible minority" is complicated because ________.

The expression "you have a chip on your shoulder" is best defined as ________.

Canadian culture is different enough from American culture that businesses that don't appreciate those differences can fail when they cross borders.