Question 1

An overassertive communicator is also considered a(n)________ communicator.

Accepted Answer

A) efficient 
B) non-assertive 
C) aggressive 
D) passive 
E) indirect 
A) efficient 
B) non-assertive 
C) aggressive 
D) passive 
E) indirect C

Question 2

Which is the best way to achieve "gravitas" in your speaking?

Accepted Answer

A) Speak only about significant topics. 
B) End your sentences with an upward inflection. 
C) Use emphatic hand gestures. 
D) Raise your voice. 
E) End your sentences with a downward inflection. 
A) Speak only about significant topics. 
B) End your sentences with an upward inflection. 
C) Use emphatic hand gestures. 
D) Raise your voice. 
E) End your sentences with a downward inflection. E

Question 3

If Melanie doesn't listen closely to her supervisor's instructions and ends up sending a shipment to the wrong address, this costly mistake can be attributed to passive listening.

Accepted Answer

A) True 
 B)False  True

Question 4

Recent research has shown that job candidates who mirror the interviewer's body language are perceived as offensive.

Accepted Answer

A) True 
 B)False

Question 5

Kaleb works for a financial management company that is shifting its focus towards managing clients whose portfolios are valued at over a million dollars. Many clients will be encouraged to seek management from firms that are more focused on smaller portfolios. However, a certain number of clients will be asked to remain with the company despite having investments worth less than a million dollars. Kaleb is on a team to determine which clients would be most beneficial to carry forward and the team has been discussing various clients. Matthew is a junior member of the firm and he is advocating for a selection of clients on the list. Kaleb finds himself distracted, irritated, and dismissive of Matthew's recommendations. But when Min Jung, a senior member of the firm and an associate who enjoys considerable respect in the firm, concurs with Matthew's recommendations, Kaleb finds himself in full agreement with her. In the scenario described above, Kaleb has jumped to conclusions.

Accepted Answer

A) True 
 B)False

Question 6

Darius' colleague, Raff, asks him, "Would you mind looking over this memo before I send it out to the department?" Darius responds by saying, "Sure, you'd like me to read the memo so that it's free of spelling errors before you send it out?" Darius is ________.

Accepted Answer

A) restating or paraphrasing the content of the message to ensure that he understands it 
B) restating or paraphrasing the content of Raff's message because Raff's message is not clear 
C) restating or paraphrasing the message so that he can understand its intent 
D) restating or paraphrasing the message to show Raff that he understands Raff's fear of embarrassing himself with a potentially incorrect memo 
E) restating or paraphrasing Raff because imitating or mirroring him will make Raff feel more comfortable with Darius 
A) restating or paraphrasing the content of the message to ensure that he understands it 
B) restating or paraphrasing the content of Raff's message because Raff's message is not clear 
C) restating or paraphrasing the message so that he can understand its intent 
D) restating or paraphrasing the message to show Raff that he understands Raff's fear of embarrassing himself with a potentially incorrect memo 
E) restating or paraphrasing Raff because imitating or mirroring him will make Raff feel more comfortable with Darius

Question 7

An empathetic listener focuses on the literal content of the communication, not the emotional content.

Accepted Answer

A) True 
 B)False

Question 8

At a staff meeting, Agnes is presenting an idea to her colleagues about how to attract better applicants. Within a couple of minutes, Kelly, who has been with the company for many years, rolls back her chair, sighs, and whispers to the person next to her that "we tried this back in the 90s. It didn't work back then either." Kelly is ________.

Accepted Answer

A) prejudging Agnes 
B) prejudging Agnes' idea 
C) jumping to conclusions 
D) viewing Agnes through a halo effect 
E) hostile towards Agnes 
A) prejudging Agnes 
B) prejudging Agnes' idea 
C) jumping to conclusions 
D) viewing Agnes through a halo effect 
E) hostile towards Agnes

Question 9

Asking "What do you think?" at the end of a presentation is not recommended, as it is too simple a question to move the discussion forward.

Accepted Answer

A) True 
 B)False

Question 10

It is often possible for your nonverbal messages to conflict with your verbal messages.

Accepted Answer

A) True 
 B)False

Question 11

Miranda is speaking to a group about their company's new green initiative designed to increase environmental responsibility and reduce waste. After she finishes her remarks, which of the following would be the best choice to keep the conversation moving forward?

Accepted Answer

A) So that's all I have to say about the new initiative. 
B) See, I told you this wouldn't take much time! 
C) Does anyone have any questions about how this program will work? 
D) Why don't we break for a while and consider all that has been said? 
E) I'm sure you'll all agree that this is a great program! 
A) So that's all I have to say about the new initiative. 
B) See, I told you this wouldn't take much time! 
C) Does anyone have any questions about how this program will work? 
D) Why don't we break for a while and consider all that has been said? 
E) I'm sure you'll all agree that this is a great program!

Question 12

Which of the following is an authentic question?

Accepted Answer

A) Why didn't you call me as soon as you found this out? 
B) As a girl, what do you think about the proposal to invest in green energy funds? 
C) How did you make this mistake? 
D) What led you to realize there was a mistake in these numbers? 
E) How do you think this is going to look to the investors? 
A) Why didn't you call me as soon as you found this out? 
B) As a girl, what do you think about the proposal to invest in green energy funds? 
C) How did you make this mistake? 
D) What led you to realize there was a mistake in these numbers? 
E) How do you think this is going to look to the investors?

Question 13

Sociolinguists have observed that in spoken conversations ________.

Accepted Answer

A) men tend to interrupt more than women 
B) men tend to use hedges more than women 
C) women tend to interrupt more than men 
D) women tend to assert independence more than men 
E) men are less assertive 
A) men tend to interrupt more than women 
B) men tend to use hedges more than women 
C) women tend to interrupt more than men 
D) women tend to assert independence more than men 
E) men are less assertive

Question 14

Biased language, provocative questions, and accusatory language ________.

Accepted Answer

A) contain trigger words that can trigger negative emotional responses 
B) all contain "absolutes," which include words such as "never" and "always" 
C) contain obvious trigger words that can always be anticipated and avoided by the speaker 
D) are indicators of an assertive communication style 
E) demonstrate authority 
A) contain trigger words that can trigger negative emotional responses 
B) all contain "absolutes," which include words such as "never" and "always" 
C) contain obvious trigger words that can always be anticipated and avoided by the speaker 
D) are indicators of an assertive communication style 
E) demonstrate authority

Question 15

A coworker states, "Please be sure to submit all status reports two days before the monthly departmental meeting."
-Which of the following paraphrases for literal content?

Accepted Answer

A) Are you concerned that people are turning in their reports late? 
B) You sound frustrated that people seem to be waiting until the last minute to submit their status reports. 
C) You are saying that you'd like us to have our status reports in a couple of days before the date of the monthly meeting. 
D) So you don't want us to hand in our reports earlier than that? 
E) Are you concerned that there won't be time for the supervisor to review the reports before the meeting? 
A) Are you concerned that people are turning in their reports late? 
B) You sound frustrated that people seem to be waiting until the last minute to submit their status reports. 
C) You are saying that you'd like us to have our status reports in a couple of days before the date of the monthly meeting. 
D) So you don't want us to hand in our reports earlier than that? 
E) Are you concerned that there won't be time for the supervisor to review the reports before the meeting?

Question 16

Which of the following is the least important reason to learn to adapt your communication style to your workplace?

Accepted Answer

A) Becoming comfortable with a variety of communication styles will allow you to work with a broader range of colleagues. 
B) You will be more employable and you will find that you can work for a broader range of employers if you can adapt your communication style. 
C) It is important to fit in. 
D) Adaptability is in itself an important skill to practice in the work environment. 
E) Knowing how to adapt your communication style will allow you to communicate more efficiently with fewer misunderstandings 
A) Becoming comfortable with a variety of communication styles will allow you to work with a broader range of colleagues. 
B) You will be more employable and you will find that you can work for a broader range of employers if you can adapt your communication style. 
C) It is important to fit in. 
D) Adaptability is in itself an important skill to practice in the work environment. 
E) Knowing how to adapt your communication style will allow you to communicate more efficiently with fewer misunderstandings

Question 17

In the sentence, "the neighbours are arguing with the condo board because they seem unconcerned about the visitor parking rules," the pronoun "they" is ________.

Accepted Answer

A) unambiguous 
B) ambiguous 
C) ambivalent 
D) grammatically incorrect 
E) amorphous 
A) unambiguous 
B) ambiguous 
C) ambivalent 
D) grammatically incorrect 
E) amorphous

Question 18

Which of the following is one way to improve your listening skills?

Accepted Answer

A) Make a comment or ask a question to keep yourself engaged. 
B) Encourage the speaker to speak louder by increasing your own volume. 
C) Focus on the speaker's lips to engage the visual part of you brain. 
D) Record whatever is being said on your portable device. 
A) Make a comment or ask a question to keep yourself engaged. 
B) Encourage the speaker to speak louder by increasing your own volume. 
C) Focus on the speaker's lips to engage the visual part of you brain. 
D) Record whatever is being said on your portable device.

Question 19

Carol approaches a coworker, shaking her head as she does so. With a frown on her face, she angrily asks, "Did you finish the report yet?" All of the following are forms of nonverbal communication EXCEPT ________.

Accepted Answer

A) shaking her head 
B) frowning 
C) using those specific words 
D) using an angry tone of voice 
E) emphasizing the word "yet" 
A) shaking her head 
B) frowning 
C) using those specific words 
D) using an angry tone of voice 
E) emphasizing the word "yet"

Question 20

Which of the following is an example of a difficulty in listening comprehension?

Accepted Answer

A) not hearing what the ER doctor says because an ambulance outside is blaring its siren 
B) not understanding what the ER doctor means when he says you are suffering from hypertension 
C) not hearing what the ER doctor says over the conversation and cries of pain in the waiting area 
D) not listening to what the ER doctor says because you're distracted by the new patient who's just been wheeled into the room 
E) not understanding what the ER doctor says because you have a head cold and your ears are clogged 
A) not hearing what the ER doctor says because an ambulance outside is blaring its siren 
B) not understanding what the ER doctor means when he says you are suffering from hypertension 
C) not hearing what the ER doctor says over the conversation and cries of pain in the waiting area 
D) not listening to what the ER doctor says because you're distracted by the new patient who's just been wheeled into the room 
E) not understanding what the ER doctor says because you have a head cold and your ears are clogged

An overassertive communicator is also considered a(n)________ communicator.

Which is the best way to achieve "gravitas" in your speaking?

If Melanie doesn't listen closely to her supervisor's instructions and ends up sending a shipment to the wrong address, this costly mistake can be attributed to passive listening.

Recent research has shown that job candidates who mirror the interviewer's body language are perceived as offensive.

Darius' colleague, Raff, asks him, "Would you mind looking over this memo before I send it out to the department?" Darius responds by saying, "Sure, you'd like me to read the memo so that it's free of spelling errors before you send it out?" Darius is ________.

An empathetic listener focuses on the literal content of the communication, not the emotional content.

Asking "What do you think?" at the end of a presentation is not recommended, as it is too simple a question to move the discussion forward.

It is often possible for your nonverbal messages to conflict with your verbal messages.

Miranda is speaking to a group about their company's new green initiative designed to increase environmental responsibility and reduce waste. After she finishes her remarks, which of the following would be the best choice to keep the conversation moving forward?

Which of the following is an authentic question?

Sociolinguists have observed that in spoken conversations ________.

Biased language, provocative questions, and accusatory language ________.

A coworker states, "Please be sure to submit all status reports two days before the monthly departmental meeting." -Which of the following paraphrases for literal content?

Which of the following is the least important reason to learn to adapt your communication style to your workplace?

In the sentence, "the neighbours are arguing with the condo board because they seem unconcerned about the visitor parking rules," the pronoun "they" is ________.

Which of the following is one way to improve your listening skills?

Carol approaches a coworker, shaking her head as she does so. With a frown on her face, she angrily asks, "Did you finish the report yet?" All of the following are forms of nonverbal communication EXCEPT ________.

Which of the following is an example of a difficulty in listening comprehension?

Becoming a Successful Business Communicator

Managing the Communication Process: Analyzing, Composing, Evaluating

Who Are You Understanding Intercultural Communication and Workplace Diversity

What Are the Tools and What Are the Rules Communication Technologies in the Workplace

How Can We Be Better, Together Collaboration and Productivity

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad-News Messages

Finding and Evaluating Business Information

Preparing Effective Business Reports and Persuasive Business Proposals

Preparing and Delivering Business Presentations

Filters

Exam 3: Who Am I Understanding Interpersonal Communication Styles

An overassertive communicator is also considered a(n)________ communicator.

Which is the best way to achieve "gravitas" in your speaking?

If Melanie doesn't listen closely to her supervisor's instructions and ends up sending a shipment to the wrong address, this costly mistake can be attributed to passive listening.

Recent research has shown that job candidates who mirror the interviewer's body language are perceived as offensive.

Darius' colleague, Raff, asks him, "Would you mind looking over this memo before I send it out to the department?" Darius responds by saying, "Sure, you'd like me to read the memo so that it's free of spelling errors before you send it out?" Darius is ________.

An empathetic listener focuses on the literal content of the communication, not the emotional content.

Asking "What do you think?" at the end of a presentation is not recommended, as it is too simple a question to move the discussion forward.

It is often possible for your nonverbal messages to conflict with your verbal messages.

Miranda is speaking to a group about their company's new green initiative designed to increase environmental responsibility and reduce waste. After she finishes her remarks, which of the following would be the best choice to keep the conversation moving forward?

Which of the following is an authentic question?

Sociolinguists have observed that in spoken conversations ________.

Biased language, provocative questions, and accusatory language ________.

A coworker states, "Please be sure to submit all status reports two days before the monthly departmental meeting." -Which of the following paraphrases for literal content?

Which of the following is the least important reason to learn to adapt your communication style to your workplace?

In the sentence, "the neighbours are arguing with the condo board because they seem unconcerned about the visitor parking rules," the pronoun "they" is ________.

Which of the following is one way to improve your listening skills?

Carol approaches a coworker, shaking her head as she does so. With a frown on her face, she angrily asks, "Did you finish the report yet?" All of the following are forms of nonverbal communication EXCEPT ________.

Which of the following is an example of a difficulty in listening comprehension?

Becoming a Successful Business Communicator

Managing the Communication Process: Analyzing, Composing, Evaluating

Who Are You Understanding Intercultural Communication and Workplace Diversity

What Are the Tools and What Are the Rules Communication Technologies in the Workplace

How Can We Be Better, Together Collaboration and Productivity

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad-News Messages

Finding and Evaluating Business Information

Preparing Effective Business Reports and Persuasive Business Proposals

Preparing and Delivering Business Presentations

Filters