Question 1

Proxy measures of outcomes are used

Accepted Answer

A) To allow independent verification 
B) To obtain a complete understanding of outcomes 
C) To make inferences about exact measures 
D) To provide for responsiveness 
E) To eliminate subjectivity 
A) To allow independent verification 
B) To obtain a complete understanding of outcomes 
C) To make inferences about exact measures 
D) To provide for responsiveness 
E) To eliminate subjectivity

Question 2

When examining a project budget, what is a cost variance?

Accepted Answer

A) The budgeted cost of work performed (BCWP) during a specific time period 
B) The actual cost of work performed (ACWP) during a specific time period 
C) The difference between budgeted cost of work performed and actual cost of that work when it is performed (BCWP-ACWP) 
D) The average of the budgeted cost of work performed and actual cost of work performed 
E) None of these 
A) The budgeted cost of work performed (BCWP) during a specific time period 
B) The actual cost of work performed (ACWP) during a specific time period 
C) The difference between budgeted cost of work performed and actual cost of that work when it is performed (BCWP-ACWP) 
D) The average of the budgeted cost of work performed and actual cost of work performed 
E) None of these

Question 3

An organizations that tries to increase compliance with rules about conserving supplies by locking the supply closet is using which compliance strategy?

Accepted Answer

A) Punitive - similar to threatening employees with sticks 
B) Preventative - similar to putting hurdles up in front of employees 
C) Remunerative - similar to tempting employees with carrots 
D) Generative - similar to creating a fast track for employees to follow 
E) Cognitive - similar to enlightening employees about the benefits of compliance 
A) Punitive - similar to threatening employees with sticks 
B) Preventative - similar to putting hurdles up in front of employees 
C) Remunerative - similar to tempting employees with carrots 
D) Generative - similar to creating a fast track for employees to follow 
E) Cognitive - similar to enlightening employees about the benefits of compliance

Question 4

The action imperative associated with the internal process model is

Accepted Answer

A) Compete 
B) Control 
C) Create 
D) Collaborate 
E) Conform 
A) Compete 
B) Control 
C) Create 
D) Collaborate 
E) Conform

Question 5

Which project management tool identifies who is assigned to tasks and what role each individuals has (primary, secondary, consultant) on each task?

Accepted Answer

A) Work breakdown structure 
B) PERT/CPM 
C) Gantt Chart 
D) Human resource matrix 
E) Tabular work breakdown structure 
A) Work breakdown structure 
B) PERT/CPM 
C) Gantt Chart 
D) Human resource matrix 
E) Tabular work breakdown structure

Question 6

The internal process model emphasizes _____________ while the human relations quadrant emphasizes ________________.

Accepted Answer

A) Participation, conflict resolution, and consensus building;?Goal clarification, rational analysis, and action taking 
B) Goal clarification, rational analysis, and action taking; ?Political adaptation, creative problem solving, innovation, and change management 
C) Defining responsibility, measurement, and documentation; ?Political adaptation, creative problem solving, innovation, and change management 
D) Political adaptation, creative problem solving, innovation, and change management;?Participation, conflict resolution, and consensus building 
E) Defining responsibility, measurement, and documentation; ?Participation, conflict resolution, and consensus building 
A) Participation, conflict resolution, and consensus building;?Goal clarification, rational analysis, and action taking 
B) Goal clarification, rational analysis, and action taking; ?Political adaptation, creative problem solving, innovation, and change management 
C) Defining responsibility, measurement, and documentation; ?Political adaptation, creative problem solving, innovation, and change management 
D) Political adaptation, creative problem solving, innovation, and change management;?Participation, conflict resolution, and consensus building 
E) Defining responsibility, measurement, and documentation; ?Participation, conflict resolution, and consensus building

Question 7

Which one of the paradoxes below is associated with information overload?

Accepted Answer

A) People don't want to be overwhelmed with unnecessary information and don't want to receive unsolicited emails. 
B) People don't want to participate in meetings and don't want to be overwhelmed with unnecessary information. 
C) People want to be informed about what is happening in the organization and want to have access to multiple sources of information. 
D) People don't want to be overwhelmed with unnecessary information and don't want to be uninformed about what is happening in the organization. 
E) People want to use only one method of communication and want to be connected to everyone in the organization. 
A) People don't want to be overwhelmed with unnecessary information and don't want to receive unsolicited emails. 
B) People don't want to participate in meetings and don't want to be overwhelmed with unnecessary information. 
C) People want to be informed about what is happening in the organization and want to have access to multiple sources of information. 
D) People don't want to be overwhelmed with unnecessary information and don't want to be uninformed about what is happening in the organization. 
E) People want to use only one method of communication and want to be connected to everyone in the organization.

Question 8

Several paradoxes result when using cross-functional teams.One key paradox that is likely to have a major impact on employee motivation is that organizations need to

Accepted Answer

A) Ensure that employees are creative and are still working within organizational guidelines. 
B) Evaluate and reward individual performance when much of the work of the organization is being done in teams 
C) Achieve multiple focuses (on product, market, customer, geography, etc.) without segmenting the organization in a dysfunctional way. 
D) All of these are paradoxes that relate to the use of cross-functional teams. 
E) None of these are paradoxes that relate to the use of cross-functional teams. 
A) Ensure that employees are creative and are still working within organizational guidelines. 
B) Evaluate and reward individual performance when much of the work of the organization is being done in teams 
C) Achieve multiple focuses (on product, market, customer, geography, etc.) without segmenting the organization in a dysfunctional way. 
D) All of these are paradoxes that relate to the use of cross-functional teams. 
E) None of these are paradoxes that relate to the use of cross-functional teams.

Question 9

The effectiveness criteria associated with the internal process model is

Accepted Answer

A) Adaptability and external support 
B) Stability and continuity 
C) Commitment, cohesion, and morale 
D) Growth and change 
E) Productivity and profit 
A) Adaptability and external support 
B) Stability and continuity 
C) Commitment, cohesion, and morale 
D) Growth and change 
E) Productivity and profit

Question 10

Project managers are tasked with achieving project objectives while using resources in the most efficient way possible.One process that helps them accomplish these two potentially conflicting goals is

Accepted Answer

A) Human resource matrix management 
B) Zero-based budgeting 
C) PERT/CPM 
D) Enterprise Project Management 
E) Resource leveling 
A) Human resource matrix management 
B) Zero-based budgeting 
C) PERT/CPM 
D) Enterprise Project Management 
E) Resource leveling

Question 11

When used in a "chat" message, what does the abbreviation "O" mean.

Accepted Answer

A) Over and out 
B) Opponent in a gambling match 
C) Hugs from the sender 
D) All of these 
E) It is not possible to say without knowing the context of the message 
A) Over and out 
B) Opponent in a gambling match 
C) Hugs from the sender 
D) All of these 
E) It is not possible to say without knowing the context of the message

Question 12

Although measuring and monitoring performance is crucial to organizational efficiency, organizations do not always measure things that are relevant to efficiency.In some cases, these decisions are appropriate, but often they are not.Under what conditions is it APPROPRIATE to select measures that are NOT relevant to efficiency

Accepted Answer

A) When the organization is focusing on objective criteria 
B) When the organization is 
C) When the organization is emphasizing other goals 
D) When the organization is focusing on objective criteria and measuring highly visible behaviors, but not emphasizing other goals 
E) When the organization is focusing on objective criteria and emphasizing other goals but not measuring highly visible behaviors 
A) When the organization is focusing on objective criteria 
B) When the organization is 
C) When the organization is emphasizing other goals 
D) When the organization is focusing on objective criteria and measuring highly visible behaviors, but not emphasizing other goals 
E) When the organization is focusing on objective criteria and emphasizing other goals but not measuring highly visible behaviors

Question 13

What is the Human Moment?

Accepted Answer

A) Encounters in which people are physically in the same room or place and focus their emotional and mental attention 
B) Group of members who are geographically dispersed meet via video conferencing 
C) When managers keep in close contact with their employees via email, voicemail, and video conferencing 
D) When team members share stories about their lives outside of work. 
E) All of these are example of human moments. 
A) Encounters in which people are physically in the same room or place and focus their emotional and mental attention 
B) Group of members who are geographically dispersed meet via video conferencing 
C) When managers keep in close contact with their employees via email, voicemail, and video conferencing 
D) When team members share stories about their lives outside of work. 
E) All of these are example of human moments.

Question 14

What do the competencies associated with the internal process model typically focus on?

Accepted Answer

A) Having a caring empathetic orientation, exhibiting helpful, considerate, sensitive, approachable, open, and fair behaviors. 
B) Encouraging collective effort, building cohesion and morale, and managing interpersonal conflict. 
C) Creating continuity and stability, making sure that information flows smoothly, ensuring that the necessary resources are available for activities 
D) Establishing a clear direction for the organization, providing guidance so individuals can help the organization achieve its goals 
E) Reducing friction among individuals, work groups, and work units. 
A) Having a caring empathetic orientation, exhibiting helpful, considerate, sensitive, approachable, open, and fair behaviors. 
B) Encouraging collective effort, building cohesion and morale, and managing interpersonal conflict. 
C) Creating continuity and stability, making sure that information flows smoothly, ensuring that the necessary resources are available for activities 
D) Establishing a clear direction for the organization, providing guidance so individuals can help the organization achieve its goals 
E) Reducing friction among individuals, work groups, and work units.

Question 15

The management model that appears diagonally opposite of the internal process model quadrant in the competing values framework is

Accepted Answer

A) The rational goal model 
B) The bureaucratic model 
C) The open systems model 
D) The human relations model 
E) The Theory X model 
A) The rational goal model 
B) The bureaucratic model 
C) The open systems model 
D) The human relations model 
E) The Theory X model

Question 16

Methods for making performance improvements include which of the following?

Accepted Answer

A) TQM 
B) The Baldrige Criteria 
C) ISO 9000 
D) All of these 
E) None of these 
A) TQM 
B) The Baldrige Criteria 
C) ISO 9000 
D) All of these 
E) None of these

Question 17

What is a schedule variance?

Accepted Answer

A) The budgeted cost of work performed during a specific time period (BCWP) 
B) The budgeted cost of work scheduled during a specific time period (BCWS) 
C) The difference between the budged cost of work performed and the budget cost of work scheduled for a specific time period (BCWP-BCWS) 
D) The amount of time by which a project is behind schedule when no slack exists in the schedule budget 
E) The difference between the money spent and the money projected to be spent on a project 
A) The budgeted cost of work performed during a specific time period (BCWP) 
B) The budgeted cost of work scheduled during a specific time period (BCWS) 
C) The difference between the budged cost of work performed and the budget cost of work scheduled for a specific time period (BCWP-BCWS) 
D) The amount of time by which a project is behind schedule when no slack exists in the schedule budget 
E) The difference between the money spent and the money projected to be spent on a project

Question 18

All of the following are guidelines for managing cross-functional teams EXCEPT?

Accepted Answer

A) Seek to create a critical mass of leadership. 
B) Train members in teamwork and process management. 
C) Encourage team members to stay within their functional roles. 
D) Clarify expectations within and between teams. 
E) Get early involvement from all functional areas. 
A) Seek to create a critical mass of leadership. 
B) Train members in teamwork and process management. 
C) Encourage team members to stay within their functional roles. 
D) Clarify expectations within and between teams. 
E) Get early involvement from all functional areas.

Question 19

When considering whether or not to forward an email to someone, what should be your primary consideration?

Accepted Answer

A) How forwarding the email will make you look to others 
B) How frequently you see the recipient 
C) How frequently the recipient forwards messages to you 
D) Whether the recipient is likely to respond to you in a timely fashion 
E) What the recipient will do with the email when they receive it. 
A) How forwarding the email will make you look to others 
B) How frequently you see the recipient 
C) How frequently the recipient forwards messages to you 
D) Whether the recipient is likely to respond to you in a timely fashion 
E) What the recipient will do with the email when they receive it.

Question 20

Which of the following is TRUE about face-to-face communication?

Accepted Answer

A) Video-conferencing can replace all aspects of face-to-face communication. 
B) Face to face meetings are still necessary 
C) Teams perform just as well whether or not they ever have any face-to-face meetings. 
D) If they are limited in the number times they can meet face to face, teams should save face to face meetings for the end of the project. 
E) It is easier to convey difficult emotions with email than with face-to-face communication. 
A) Video-conferencing can replace all aspects of face-to-face communication. 
B) Face to face meetings are still necessary 
C) Teams perform just as well whether or not they ever have any face-to-face meetings. 
D) If they are limited in the number times they can meet face to face, teams should save face to face meetings for the end of the project. 
E) It is easier to convey difficult emotions with email than with face-to-face communication.

Proxy measures of outcomes are used

When examining a project budget, what is a cost variance?

An organizations that tries to increase compliance with rules about conserving supplies by locking the supply closet is using which compliance strategy?

The action imperative associated with the internal process model is

Which project management tool identifies who is assigned to tasks and what role each individuals has (primary, secondary, consultant) on each task?

The internal process model emphasizes _ while the human relations quadrant emphasizes ____.

Which one of the paradoxes below is associated with information overload?

Several paradoxes result when using cross-functional teams.One key paradox that is likely to have a major impact on employee motivation is that organizations need to

The effectiveness criteria associated with the internal process model is

Project managers are tasked with achieving project objectives while using resources in the most efficient way possible.One process that helps them accomplish these two potentially conflicting goals is

When used in a "chat" message, what does the abbreviation "O" mean.

What is the Human Moment?

What do the competencies associated with the internal process model typically focus on?

The management model that appears diagonally opposite of the internal process model quadrant in the competing values framework is

Methods for making performance improvements include which of the following?

What is a schedule variance?

All of the following are guidelines for managing cross-functional teams EXCEPT?

When considering whether or not to forward an email to someone, what should be your primary consideration?

Which of the following is TRUE about face-to-face communication?

The Competing Values Approach to Management

Improving Productivity and Increasing Profitability

Promoting Change and Encouraging Adaptability

Integration and the Road to Mastery

Creating and Sustaining Commitment and Cohesion

Filters

Exam 2: Establishing and Maintaining Stability and Continuity

Proxy measures of outcomes are used

When examining a project budget, what is a cost variance?

An organizations that tries to increase compliance with rules about conserving supplies by locking the supply closet is using which compliance strategy?

The action imperative associated with the internal process model is

Which project management tool identifies who is assigned to tasks and what role each individuals has (primary, secondary, consultant) on each task?

The internal process model emphasizes _____________ while the human relations quadrant emphasizes ________________.

Which one of the paradoxes below is associated with information overload?

Several paradoxes result when using cross-functional teams.One key paradox that is likely to have a major impact on employee motivation is that organizations need to

The effectiveness criteria associated with the internal process model is

Project managers are tasked with achieving project objectives while using resources in the most efficient way possible.One process that helps them accomplish these two potentially conflicting goals is

When used in a "chat" message, what does the abbreviation "O" mean.

What is the Human Moment?

What do the competencies associated with the internal process model typically focus on?

The management model that appears diagonally opposite of the internal process model quadrant in the competing values framework is

Methods for making performance improvements include which of the following?

What is a schedule variance?

All of the following are guidelines for managing cross-functional teams EXCEPT?

When considering whether or not to forward an email to someone, what should be your primary consideration?

Which of the following is TRUE about face-to-face communication?

The Competing Values Approach to Management

Improving Productivity and Increasing Profitability

Promoting Change and Encouraging Adaptability

Integration and the Road to Mastery

Creating and Sustaining Commitment and Cohesion

Filters

The internal process model emphasizes _ while the human relations quadrant emphasizes ____.