Question 1

What is the major information problem confronting managers?

Accepted Answer

A) Information coming in too slowly 
B) Information scarcity 
C) Information coming in too fast 
D) Too much irrelevant information 
E) Not enough information to make decisions 
A) Information coming in too slowly 
B) Information scarcity 
C) Information coming in too fast 
D) Too much irrelevant information 
E) Not enough information to make decisions

Question 2

U.S.federal sentencing guidelines for organizations apply to criminal conduct by…

Accepted Answer

A) Corporations 
B) Partnerships 
C) Non-profit organizations 
D) Unions 
E) All of these 
A) Corporations 
B) Partnerships 
C) Non-profit organizations 
D) Unions 
E) All of these

Question 3

Researchers have identified several different triggers that increase the likelihood that employees will not comply with rules in the workplace.Which of the following is NOT a common trigger for noncompliance?

Accepted Answer

A) A manager violating employee trust 
B) A failure by the manager to trust his/her employees 
C) Rules that are perceived as being unfair 
D) Ambiguity about required job performance 
E) Reward systems that provide incentives for compliance 
A) A manager violating employee trust 
B) A failure by the manager to trust his/her employees 
C) Rules that are perceived as being unfair 
D) Ambiguity about required job performance 
E) Reward systems that provide incentives for compliance

Question 4

The concept of "lift" as proposed by Quinn and Quinn (2009) includes four key thoughts and feelings that cause people to be uplifted and to lift up people around them.Which of the following is NOT one of the four key elements of lift?

Accepted Answer

A) Being purpose-centered 
B) Being other-focused 
C) Being internally directed 
D) Being highly creative 
E) Being externally open 
A) Being purpose-centered 
B) Being other-focused 
C) Being internally directed 
D) Being highly creative 
E) Being externally open

Question 5

When prioritizing tasks, what two characteristics are important for you to identify according to Steven Covey?

Accepted Answer

A) Whether the task is internally- or externally-focused and how urgent the task is 
B) How important the task is and whether someone else is available to complete the task 
C) How urgent it is to act on the task and how important the task is 
D) How urgent the task is and whether someone else is available to complete the task 
E) How long the task will take to complete and how important the task is 
A) Whether the task is internally- or externally-focused and how urgent the task is 
B) How important the task is and whether someone else is available to complete the task 
C) How urgent it is to act on the task and how important the task is 
D) How urgent the task is and whether someone else is available to complete the task 
E) How long the task will take to complete and how important the task is

Question 6

Which of the following is NOT a key paradox that managers often face when they try to maintain tight controls in the organization?

Accepted Answer

A) Leaders who exert tight controls are often more effective at higher levels of the organization than at lower levels. 
B) Tight controls and rules to improve organizational effectiveness can become impediments to individual performance. 
C) By stifling creativity, tight controls can result in lower profits which then reduces that ability of the organization to survive 
D) Employees who are frustrated by tight controls may choose to leave the organization, reducing stability 
E) Tight controls can make it difficult to serve customers efficiently because requests must be passed up the chain of command 
A) Leaders who exert tight controls are often more effective at higher levels of the organization than at lower levels. 
B) Tight controls and rules to improve organizational effectiveness can become impediments to individual performance. 
C) By stifling creativity, tight controls can result in lower profits which then reduces that ability of the organization to survive 
D) Employees who are frustrated by tight controls may choose to leave the organization, reducing stability 
E) Tight controls can make it difficult to serve customers efficiently because requests must be passed up the chain of command

Question 7

The means-ends theory associated with the internal process model is

Accepted Answer

A) Routinization leads to stability 
B) Involvement results in commitment 
C) Continual adaptation and innovation lead to acquiring and maintaining external resources 
D) Clear direction leads to productive outcomes 
E) Cost control leads to growth 
A) Routinization leads to stability 
B) Involvement results in commitment 
C) Continual adaptation and innovation lead to acquiring and maintaining external resources 
D) Clear direction leads to productive outcomes 
E) Cost control leads to growth

Question 8

When organizations want to make significant changes in employee behavior, it is often necessary to alter…

Accepted Answer

A) Deeply held assumptions, beliefs, and values 
B) Organizational rhetoric 
C) Performance evaluation and reward systems 
D) All of these 
E) Deeply held assumptions, beliefs, and values and performance evaluation and reward systems, but not organizational rhetoric 
A) Deeply held assumptions, beliefs, and values 
B) Organizational rhetoric 
C) Performance evaluation and reward systems 
D) All of these 
E) Deeply held assumptions, beliefs, and values and performance evaluation and reward systems, but not organizational rhetoric

Question 9

What project management tool is most popular for visually displaying scheduled activities and showing the dates on which the various project activities are expected to begin and end?

Accepted Answer

A) Work breakdown structure 
B) PERT/CPM 
C) Gantt chart 
D) Human resource matrix 
E) Costed statement of work 
A) Work breakdown structure 
B) PERT/CPM 
C) Gantt chart 
D) Human resource matrix 
E) Costed statement of work

Question 10

What three areas are included in the "triple bottom" line approach to measuring organizational performance?

Accepted Answer

A) Financial performance, environmental performance, and social/ethical performance 
B) Environmental performance, social/ethical performance, and customer satisfaction 
C) Financial performance, customer satisfaction, and environmental performance 
D) Customer satisfaction, employee satisfaction, and community satisfaction 
E) Financial performance, debt-to-equity ratios, and new product introductions 
A) Financial performance, environmental performance, and social/ethical performance 
B) Environmental performance, social/ethical performance, and customer satisfaction 
C) Financial performance, customer satisfaction, and environmental performance 
D) Customer satisfaction, employee satisfaction, and community satisfaction 
E) Financial performance, debt-to-equity ratios, and new product introductions

Question 11

What is the most important reason to know your audience when deciding how to communicate with a particular individual?

Accepted Answer

A) Different people are more receptive and responsive to different types of communication 
B) Some people rarely check their email 
C) Some people never delete old voice mails 
D) Some people save all their emails which might cause problems later if anyone questions your judgment about a decision 
E) New technologies are harder to use for older employees 
A) Different people are more receptive and responsive to different types of communication 
B) Some people rarely check their email 
C) Some people never delete old voice mails 
D) Some people save all their emails which might cause problems later if anyone questions your judgment about a decision 
E) New technologies are harder to use for older employees

Question 12

Consistent with the principles of Adam Smith and Henri Fayol, differentiation has traditionally been accomplished by

Accepted Answer

A) Paying individuals different amounts based on their expertise 
B) Creating specialized jobs and work units that are then organized hierarchically 
C) Hiring individuals who have a variety of different backgrounds 
D) Increasing the efficiency of work processes 
E) Subordinating individual interests to the interests of the organization 
A) Paying individuals different amounts based on their expertise 
B) Creating specialized jobs and work units that are then organized hierarchically 
C) Hiring individuals who have a variety of different backgrounds 
D) Increasing the efficiency of work processes 
E) Subordinating individual interests to the interests of the organization

Question 13

U.S.federal sentencing guidelines for organizations do NOT apply to criminal conduct by…

Accepted Answer

A) Small corporations (under 50 employees) 
B) Trusts 
C) Chief executive officers 
D) Pension funds 
E) U.S.federal sentencing guidelines for organizations apply to all of these 
A) Small corporations (under 50 employees) 
B) Trusts 
C) Chief executive officers 
D) Pension funds 
E) U.S.federal sentencing guidelines for organizations apply to all of these

Question 14

Which component of the OABC method for composing email is described as the "business" message itself, expressed in concrete and simple terms?

Accepted Answer

A) Agenda 
B) Action items 
C) Audience set 
D) Body 
E) Opening 
A) Agenda 
B) Action items 
C) Audience set 
D) Body 
E) Opening

Question 15

What is the critical path in a PERT/CPM diagram?

Accepted Answer

A) The chain of activities that takes the longest time to proceed through the network 
B) The chain of activities that contains the greatest amount of slack 
C) The chain of activities that contains the largest number of nodes 
D) The chain of activities with the earliest finish time 
E) The chain of activities with the fewest nodes 
A) The chain of activities that takes the longest time to proceed through the network 
B) The chain of activities that contains the greatest amount of slack 
C) The chain of activities that contains the largest number of nodes 
D) The chain of activities with the earliest finish time 
E) The chain of activities with the fewest nodes

Question 16

Which of the following describes cross-functional teams?

Accepted Answer

A) They are made up of specialists from different functional areas. 
B) They have responsibility for managing the work process, purchasing, handling quality issues, and hiring and firing members. 
C) They are made up of specialists from across a single functional area. 
D) All of these describe cross-functional teams. 
E) None of these describe cross-functional teams. 
A) They are made up of specialists from different functional areas. 
B) They have responsibility for managing the work process, purchasing, handling quality issues, and hiring and firing members. 
C) They are made up of specialists from across a single functional area. 
D) All of these describe cross-functional teams. 
E) None of these describe cross-functional teams.

Question 17

What are three competencies typically associated with the internal process model?

Accepted Answer

A) Managing projects, managing across functions, mentoring and developing others 
B) Monitoring individual performance, encouraging compliance, organizing information flows 
C) Developing and communicating a vision, setting goals and objectives, designing and organizing 
D) Developing new ideas for projects, managing supplier relationships, communicating effectively 
E) Building and maintaining a power base, negotiating agreement and commitment, presenting ideas 
A) Managing projects, managing across functions, mentoring and developing others 
B) Monitoring individual performance, encouraging compliance, organizing information flows 
C) Developing and communicating a vision, setting goals and objectives, designing and organizing 
D) Developing new ideas for projects, managing supplier relationships, communicating effectively 
E) Building and maintaining a power base, negotiating agreement and commitment, presenting ideas

Question 18

An organization that gives employees a chance to win a gift certificate for a popular restaurant every time they submit their expense report within a week of returning from a trip is using which type of compliance strategy?

Accepted Answer

A) Punitive - similar to threatening employees with sticks 
B) Preventative - similar to putting hurdles up in front of employees 
C) Remunerative - similar to tempting employees with carrots 
D) Generative - similar to creating a fast track for employees to follow 
E) Cognitive - similar to enlightening employees about the benefits of compliance 
A) Punitive - similar to threatening employees with sticks 
B) Preventative - similar to putting hurdles up in front of employees 
C) Remunerative - similar to tempting employees with carrots 
D) Generative - similar to creating a fast track for employees to follow 
E) Cognitive - similar to enlightening employees about the benefits of compliance

Question 19

Cross-functional teams were first encouraged as a way to help U.S.companies be more successful in the global economy more than 20 years ago.Since that time, which of the following best describes what researchers have learned about cross-functional teams?

Accepted Answer

A) Cross functional teams are almost always beneficial because by increasing the amount of functional diversity on the team, better solutions can be obtained. 
B) Cross functional teams are most beneficial when external communication increases as a result of having members with diverse backgrounds, areas of expertise, and different external networks of information. 
C) Cross functional teams are least beneficial when external communication increases because this distracts members from the primary task of the team. 
D) Cross functional teams were common in the 1990s but their use in organization has fallen as organizations realized that they were not a panacea. 
E) Cross-functional teams are rarely beneficial because the diversity of functional backgrounds and expertise makes it difficult for members to communicate effectively and increases conflict. 
A) Cross functional teams are almost always beneficial because by increasing the amount of functional diversity on the team, better solutions can be obtained. 
B) Cross functional teams are most beneficial when external communication increases as a result of having members with diverse backgrounds, areas of expertise, and different external networks of information. 
C) Cross functional teams are least beneficial when external communication increases because this distracts members from the primary task of the team. 
D) Cross functional teams were common in the 1990s but their use in organization has fallen as organizations realized that they were not a panacea. 
E) Cross-functional teams are rarely beneficial because the diversity of functional backgrounds and expertise makes it difficult for members to communicate effectively and increases conflict.

Question 20

According to personal efficiency expert Stephanie Winston, when reading a document takes more than five minutes, a manager should

Accepted Answer

A) Toss the document 
B) Ask someone else to read and summarize the document 
C) File the document for future reference 
D) Put the papers into an action folder to be addressed in the near future 
E) Read the document and then take the necessary follow-up action 
A) Toss the document 
B) Ask someone else to read and summarize the document 
C) File the document for future reference 
D) Put the papers into an action folder to be addressed in the near future 
E) Read the document and then take the necessary follow-up action

What is the major information problem confronting managers?

U.S.federal sentencing guidelines for organizations apply to criminal conduct by…

Researchers have identified several different triggers that increase the likelihood that employees will not comply with rules in the workplace.Which of the following is NOT a common trigger for noncompliance?

The concept of "lift" as proposed by Quinn and Quinn (2009) includes four key thoughts and feelings that cause people to be uplifted and to lift up people around them.Which of the following is NOT one of the four key elements of lift?

When prioritizing tasks, what two characteristics are important for you to identify according to Steven Covey?

Which of the following is NOT a key paradox that managers often face when they try to maintain tight controls in the organization?

The means-ends theory associated with the internal process model is

When organizations want to make significant changes in employee behavior, it is often necessary to alter…

What project management tool is most popular for visually displaying scheduled activities and showing the dates on which the various project activities are expected to begin and end?

What three areas are included in the "triple bottom" line approach to measuring organizational performance?

What is the most important reason to know your audience when deciding how to communicate with a particular individual?

Consistent with the principles of Adam Smith and Henri Fayol, differentiation has traditionally been accomplished by

U.S.federal sentencing guidelines for organizations do NOT apply to criminal conduct by…

Which component of the OABC method for composing email is described as the "business" message itself, expressed in concrete and simple terms?

What is the critical path in a PERT/CPM diagram?

Which of the following describes cross-functional teams?

What are three competencies typically associated with the internal process model?

An organization that gives employees a chance to win a gift certificate for a popular restaurant every time they submit their expense report within a week of returning from a trip is using which type of compliance strategy?

Cross-functional teams were first encouraged as a way to help U.S.companies be more successful in the global economy more than 20 years ago.Since that time, which of the following best describes what researchers have learned about cross-functional teams?

According to personal efficiency expert Stephanie Winston, when reading a document takes more than five minutes, a manager should

The Competing Values Approach to Management

Improving Productivity and Increasing Profitability

Promoting Change and Encouraging Adaptability

Integration and the Road to Mastery

Creating and Sustaining Commitment and Cohesion

Filters

Exam 2: Establishing and Maintaining Stability and Continuity

What is the major information problem confronting managers?

U.S.federal sentencing guidelines for organizations apply to criminal conduct by…

Researchers have identified several different triggers that increase the likelihood that employees will not comply with rules in the workplace.Which of the following is NOT a common trigger for noncompliance?

The concept of "lift" as proposed by Quinn and Quinn (2009) includes four key thoughts and feelings that cause people to be uplifted and to lift up people around them.Which of the following is NOT one of the four key elements of lift?

When prioritizing tasks, what two characteristics are important for you to identify according to Steven Covey?

Which of the following is NOT a key paradox that managers often face when they try to maintain tight controls in the organization?

The means-ends theory associated with the internal process model is

When organizations want to make significant changes in employee behavior, it is often necessary to alter…

What project management tool is most popular for visually displaying scheduled activities and showing the dates on which the various project activities are expected to begin and end?

What three areas are included in the "triple bottom" line approach to measuring organizational performance?

What is the most important reason to know your audience when deciding how to communicate with a particular individual?

Consistent with the principles of Adam Smith and Henri Fayol, differentiation has traditionally been accomplished by

U.S.federal sentencing guidelines for organizations do NOT apply to criminal conduct by…

Which component of the OABC method for composing email is described as the "business" message itself, expressed in concrete and simple terms?

What is the critical path in a PERT/CPM diagram?

Which of the following describes cross-functional teams?

What are three competencies typically associated with the internal process model?

An organization that gives employees a chance to win a gift certificate for a popular restaurant every time they submit their expense report within a week of returning from a trip is using which type of compliance strategy?

Cross-functional teams were first encouraged as a way to help U.S.companies be more successful in the global economy more than 20 years ago.Since that time, which of the following best describes what researchers have learned about cross-functional teams?

According to personal efficiency expert Stephanie Winston, when reading a document takes more than five minutes, a manager should

The Competing Values Approach to Management

Improving Productivity and Increasing Profitability

Promoting Change and Encouraging Adaptability

Integration and the Road to Mastery

Creating and Sustaining Commitment and Cohesion

Filters