Question 1

In-process inventories serve as a buffer between purchasing and production.

Accepted Answer

A) True 
 B)False

Question 2

_____ includes the costs of acquiring and maintaining information for providers of services.

Accepted Answer

A)  Design overhead-fixed 
B)  Direct labor-variable 
C)  Materials-variable 
D)  Production overhead-fixed 
E)  Production overhead-variable 
A)  Design overhead-fixed 
B)  Direct labor-variable 
C)  Materials-variable 
D)  Production overhead-fixed 
E)  Production overhead-variable

Question 3

Raw material inventories are used to buffer differences in the rates of flow through the various production processes.

Accepted Answer

A) True 
 B)False

Question 4

Operations managers are primarily concerned with costs relating to labor,materials,and overhead.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements is true about DMAIC?

Accepted Answer

A)  It is a continuous process improvement sequence used as part of the six sigma approach. 
B)  It is the specifications standard set by ANSI (American National Standards Institute). 
C)  It is the international body that rewards and recognizes excellence in quality initiatives. 
D)  It is a process specification regarding environmental standards for engineering companies. 
E)  It is the management tool that focuses exclusively on increasing the production quantities. 
A)  It is a continuous process improvement sequence used as part of the six sigma approach. 
B)  It is the specifications standard set by ANSI (American National Standards Institute). 
C)  It is the international body that rewards and recognizes excellence in quality initiatives. 
D)  It is a process specification regarding environmental standards for engineering companies. 
E)  It is the management tool that focuses exclusively on increasing the production quantities.

Question 6

Kanban is a philosophy for quality improvement that applies the principles of participatory management toward incremental improvement of the current methods and processes.

Accepted Answer

A) True 
 B)False

Question 7

The material requirements planning system manages inventories based on the total value of their usage per unit of time.

Accepted Answer

A) True 
 B)False

Question 8

Sharing of financial progress reports is an initiative commonly cited by senior executives who have successfully implemented total quality management (TQM).

Accepted Answer

A) True 
 B)False

Question 9

Business process engineering refers to the search for and implementation of radical change in business processes to achieve breakthrough results in costs,speed,productivity,and service.

Accepted Answer

A) True 
 B)False

Question 10

Total quality management is a process tool designed to improve the quality of specialized tasks in the production process.

Accepted Answer

A) True 
 B)False

Question 11

Discuss the types of costs that are considered when determining the optimal number of units to order.Outline economic order quantity (EOQ)and its weakness(es).

Accepted Answer

When determining the optimal number of u

Question 12

Outline the benefits of material requirements planning (MRP).

Accepted Answer

Material requirements planning (MRP)is a

Question 13

Which of the following is true about lean six sigma?

Accepted Answer

A)  Its goal is growth. 
B)  It emphasizes statistical quality control exclusively through employee empowerment. 
C)  It aims to make each employee responsible for the quality of his or her work. 
D)  It is a onetime concerted effort that makes major improvements in the production processes. 
E)  It focuses merely on cost-cutting. 
A)  Its goal is growth. 
B)  It emphasizes statistical quality control exclusively through employee empowerment. 
C)  It aims to make each employee responsible for the quality of his or her work. 
D)  It is a onetime concerted effort that makes major improvements in the production processes. 
E)  It focuses merely on cost-cutting.

Question 14

Traditional organizations are usually process-oriented whereas those using total quality management (TQM)are product-oriented.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements is true about ISO 9004:2000?

Accepted Answer

A)  It provides guidance for implementation of a new system of quality standards. 
B)  It states the requirements for a new system of quality standards. 
C)  It emphasizes on engineering as the best way to deliver a product or service. 
D)  It is a new system of quality standards designed specifically for public sector organizations. 
E)  It deals with fundamentals and vocabulary of a new system of quality standards. 
A)  It provides guidance for implementation of a new system of quality standards. 
B)  It states the requirements for a new system of quality standards. 
C)  It emphasizes on engineering as the best way to deliver a product or service. 
D)  It is a new system of quality standards designed specifically for public sector organizations. 
E)  It deals with fundamentals and vocabulary of a new system of quality standards.

Question 16

Harry is the CEO of Pine and Acorn Consultancy.Of late,he has noticed a steady decrease in Pine and Acorn's revenues.He consults with the other members of the top management and instead of refining the existing processes incrementally,they decide to redesign Pine and Acorn's processes.This change was to be implemented to better serve their customers,reduce costs,increase speed,and improve their products.Which of the following approaches for improving quality has Harry decided to implement?

Accepted Answer

A)  Reengineering 
B)  Zero-defects program 
C)  Quality at the source approach 
D)  The Deming approach 
E)  The kaizen method 
A)  Reengineering 
B)  Zero-defects program 
C)  Quality at the source approach 
D)  The Deming approach 
E)  The kaizen method

Question 17

The Malcolm Baldrige Award is administered by the American National Standards Institute (ANSI).

Accepted Answer

A) True 
 B)False

Question 18

Which of the following refers to a special type of inventory system in which the needed amount of each component of a product is figured on the basis of the amount of the final product to be produced?

Accepted Answer

A)  The six sigma system 
B)  The economic order quantity system 
C)  The material requirements planning system 
D)  The ABC classification system 
E)  The kaizen system 
A)  The six sigma system 
B)  The economic order quantity system 
C)  The material requirements planning system 
D)  The ABC classification system 
E)  The kaizen system

Question 19

Which of the following set of quality standards outlined the quality system requirements necessary to meet quality requirements in varying situations and focused on the design and operation processes but not on the end product or service?

Accepted Answer

A)  TL 9000 
B)  ISO 14000:2000 
C)  ISO 9000:1994 
D)  ISO 9001:2000 
E)  ISO 14001:2004 
A)  TL 9000 
B)  ISO 14000:2000 
C)  ISO 9000:1994 
D)  ISO 9001:2000 
E)  ISO 14001:2004

Question 20

_____ is determined by the point at which ordering costs equal carrying costs,or where total cost (ordering costs plus carrying costs)is at a minimum.

Accepted Answer

A)  Demand order forecast 
B)  Economic order quantity 
C)  Break even point order 
D)  Just-in-time order schedule 
E)  Variable order expense 
A)  Demand order forecast 
B)  Economic order quantity 
C)  Break even point order 
D)  Just-in-time order schedule 
E)  Variable order expense

In-process inventories serve as a buffer between purchasing and production.

_____ includes the costs of acquiring and maintaining information for providers of services.

Raw material inventories are used to buffer differences in the rates of flow through the various production processes.

Operations managers are primarily concerned with costs relating to labor,materials,and overhead.

Which of the following statements is true about DMAIC?

Kanban is a philosophy for quality improvement that applies the principles of participatory management toward incremental improvement of the current methods and processes.

The material requirements planning system manages inventories based on the total value of their usage per unit of time.

Sharing of financial progress reports is an initiative commonly cited by senior executives who have successfully implemented total quality management (TQM).

Business process engineering refers to the search for and implementation of radical change in business processes to achieve breakthrough results in costs,speed,productivity,and service.

Total quality management is a process tool designed to improve the quality of specialized tasks in the production process.

Discuss the types of costs that are considered when determining the optimal number of units to order.Outline economic order quantity (EOQ)and its weakness(es).

Outline the benefits of material requirements planning (MRP).

Which of the following is true about lean six sigma?

Traditional organizations are usually process-oriented whereas those using total quality management (TQM)are product-oriented.

Which of the following statements is true about ISO 9004:2000?

The Malcolm Baldrige Award is administered by the American National Standards Institute (ANSI).

Which of the following refers to a special type of inventory system in which the needed amount of each component of a product is figured on the basis of the amount of the final product to be produced?

Which of the following set of quality standards outlined the quality system requirements necessary to meet quality requirements in varying situations and focused on the design and operation processes but not on the end product or service?

_____ is determined by the point at which ordering costs equal carrying costs,or where total cost (ordering costs plus carrying costs)is at a minimum.

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Conflict and Stress

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Filters

Exam 20: Operations Control

In-process inventories serve as a buffer between purchasing and production.

_____ includes the costs of acquiring and maintaining information for providers of services.

Raw material inventories are used to buffer differences in the rates of flow through the various production processes.

Operations managers are primarily concerned with costs relating to labor,materials,and overhead.

Which of the following statements is true about DMAIC?

Kanban is a philosophy for quality improvement that applies the principles of participatory management toward incremental improvement of the current methods and processes.

The material requirements planning system manages inventories based on the total value of their usage per unit of time.

Sharing of financial progress reports is an initiative commonly cited by senior executives who have successfully implemented total quality management (TQM).

Business process engineering refers to the search for and implementation of radical change in business processes to achieve breakthrough results in costs,speed,productivity,and service.

Total quality management is a process tool designed to improve the quality of specialized tasks in the production process.

Discuss the types of costs that are considered when determining the optimal number of units to order.Outline economic order quantity (EOQ)and its weakness(es).

Outline the benefits of material requirements planning (MRP).

Which of the following is true about lean six sigma?

Traditional organizations are usually process-oriented whereas those using total quality management (TQM)are product-oriented.

Which of the following statements is true about ISO 9004:2000?

The Malcolm Baldrige Award is administered by the American National Standards Institute (ANSI).

Which of the following refers to a special type of inventory system in which the needed amount of each component of a product is figured on the basis of the amount of the final product to be produced?

Which of the following set of quality standards outlined the quality system requirements necessary to meet quality requirements in varying situations and focused on the design and operation processes but not on the end product or service?

_____ is determined by the point at which ordering costs equal carrying costs,or where total cost (ordering costs plus carrying costs)is at a minimum.

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Conflict and Stress

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Filters