Question 1

The zero-defects approach for improving quality aims at cutting defects or defective service to zero.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following awards is administered by the National Institute of Standards and Technology to encourage efforts to improve quality and to recognize the quality achievements of U.S.companies?

Accepted Answer

A)  The Edwards Deming award 
B)  The Joseph Juran award 
C)  The Malcolm Baldrige award 
D)  The Fred Fiedler award 
E)  The Philip Crosby award 
A)  The Edwards Deming award 
B)  The Joseph Juran award 
C)  The Malcolm Baldrige award 
D)  The Fred Fiedler award 
E)  The Philip Crosby award

Question 3

Discuss just-in-time inventory control.Outline its strengths and weaknesses.

Accepted Answer

Just-in-time (JIT)is an inventory contro

Question 4

A major advantage of the six sigma approach for improving quality is that it removes the adversarial relationship that often exists between quality control inspectors and production employees.

Accepted Answer

A) True 
 B)False

Question 5

For a customer,quality may comprise of variables such as service and appearance.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements is true about ISO 14000?

Accepted Answer

A)  It is a series of voluntary international standards covering environmental management tools and systems. 
B)  It states the requirements for a new system of manufacturing quality standards. 
C)  It emphasizes on engineering as the best way to deliver a product or service. 
D)  It is a new system of quality standards designed specifically for public sector organizations. 
E)  It deals with the fundamentals and vocabulary of a new system of service sector quality standards. 
A)  It is a series of voluntary international standards covering environmental management tools and systems. 
B)  It states the requirements for a new system of manufacturing quality standards. 
C)  It emphasizes on engineering as the best way to deliver a product or service. 
D)  It is a new system of quality standards designed specifically for public sector organizations. 
E)  It deals with the fundamentals and vocabulary of a new system of service sector quality standards.

Question 7

Discuss the features of the ISO 14000 standards and outline its goals.

Accepted Answer

ISO 14000 is a series of voluntary inter

Question 8

The overall mission of traditional organizations is to meet or exceed customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 9

A cost control system indicates why a particular cost is out of control.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following approaches for improving quality is both a precise set of statistical tools and a rallying cry for continuous improvement?

Accepted Answer

A)  The six sigma approach 
B)  The management by objectives approach 
C)  The quality at the source approach 
D)  The kanban approach 
E)  The lean manufacturing approach 
A)  The six sigma approach 
B)  The management by objectives approach 
C)  The quality at the source approach 
D)  The kanban approach 
E)  The lean manufacturing approach

Question 11

Which of the following is an approach for implementing total quality management (TQM)?

Accepted Answer

A)  The waterfall model approach 
B)  The iterative development method 
C)  The spiral model approach 
D)  The Juran method 
E)  The job shop scheduling method 
A)  The waterfall model approach 
B)  The iterative development method 
C)  The spiral model approach 
D)  The Juran method 
E)  The job shop scheduling method

Question 12

Which of the following is true about the ABC approach to managing inventory?

Accepted Answer

A)  It involves determining inventory stocking requirements directly from the financial plan. 
B)  It involves managing inventories based on the total value of their usage per unit of time. 
C)  It involves maintaining safety stocks to accommodate unexpected changes in demand and supply. 
D)  It involves determining the point at which ordering costs equal carrying costs. 
E)  It involves quantifying the amount of each component needed on the basis of the product demand forecast. 
A)  It involves determining inventory stocking requirements directly from the financial plan. 
B)  It involves managing inventories based on the total value of their usage per unit of time. 
C)  It involves maintaining safety stocks to accommodate unexpected changes in demand and supply. 
D)  It involves determining the point at which ordering costs equal carrying costs. 
E)  It involves quantifying the amount of each component needed on the basis of the product demand forecast.

Question 13

The objective of a zero-defects program is to heighten awareness of quality by making everyone aware of his or her potential impact on quality.

Accepted Answer

A) True 
 B)False

Question 14

The goal of ISO 14000 is to provide international _____ standards that are globally compatible.

Accepted Answer

A)  technical 
B)  auditing 
C)  environmental 
D)  financial 
E)  operational 
A)  technical 
B)  auditing 
C)  environmental 
D)  financial 
E)  operational

Question 15

Discuss the need for a total customer response program and outline the keys for successful implementation of the program.

Accepted Answer

The quality of an organization's goods a

Question 16

Outline the features of the new ISO 9000 standards that were implemented in the year 2000.

Accepted Answer

The new ISO 9000 standards emphasize int

Question 17

Which of the following statements is true about a zero-defects program?

Accepted Answer

A)  It refers to a onetime concerted effort to make major improvements in processes used to produce products or services. 
B)  It emphasizes on strict conformance to requirements and zero defects. 
C)  It particularly focuses on redesigning of an organization's processes to better serve its customers. 
D)  It exclusively emphasizes on cutting defects and defective services to zero. 
E)  It attempts to create a positive attitude toward the prevention of low quality. 
A)  It refers to a onetime concerted effort to make major improvements in processes used to produce products or services. 
B)  It emphasizes on strict conformance to requirements and zero defects. 
C)  It particularly focuses on redesigning of an organization's processes to better serve its customers. 
D)  It exclusively emphasizes on cutting defects and defective services to zero. 
E)  It attempts to create a positive attitude toward the prevention of low quality.

Question 18

_____ inventories are used to buffer differences in the rates of flow through the various production processes.

Accepted Answer

A)  Raw material 
B)  Production standard 
C)  In-process 
D)  Continuous flow 
E)  Finished-goods 
A)  Raw material 
B)  Production standard 
C)  In-process 
D)  Continuous flow 
E)  Finished-goods

Question 19

_____ includes payroll taxes,retirement funds,group health insurance,and repairs and maintenance.

Accepted Answer

A)  Distribution costs-fixed 
B)  Direct labor-variable 
C)  Materials overhead-variable 
D)  Materials overhead-fixed 
E)  Production overhead-variable 
A)  Distribution costs-fixed 
B)  Direct labor-variable 
C)  Materials overhead-variable 
D)  Materials overhead-fixed 
E)  Production overhead-variable

Question 20

The ISO 14001:2004 is the standard companies use to establish their own environmental management systems.

Accepted Answer

A) True 
 B)False

The zero-defects approach for improving quality aims at cutting defects or defective service to zero.

Which of the following awards is administered by the National Institute of Standards and Technology to encourage efforts to improve quality and to recognize the quality achievements of U.S.companies?

Discuss just-in-time inventory control.Outline its strengths and weaknesses.

A major advantage of the six sigma approach for improving quality is that it removes the adversarial relationship that often exists between quality control inspectors and production employees.

For a customer,quality may comprise of variables such as service and appearance.

Which of the following statements is true about ISO 14000?

Discuss the features of the ISO 14000 standards and outline its goals.

The overall mission of traditional organizations is to meet or exceed customer satisfaction.

A cost control system indicates why a particular cost is out of control.

Which of the following approaches for improving quality is both a precise set of statistical tools and a rallying cry for continuous improvement?

Which of the following is an approach for implementing total quality management (TQM)?

Which of the following is true about the ABC approach to managing inventory?

The objective of a zero-defects program is to heighten awareness of quality by making everyone aware of his or her potential impact on quality.

The goal of ISO 14000 is to provide international _____ standards that are globally compatible.

Discuss the need for a total customer response program and outline the keys for successful implementation of the program.

Outline the features of the new ISO 9000 standards that were implemented in the year 2000.

Which of the following statements is true about a zero-defects program?

_____ inventories are used to buffer differences in the rates of flow through the various production processes.

_____ includes payroll taxes,retirement funds,group health insurance,and repairs and maintenance.

The ISO 14001:2004 is the standard companies use to establish their own environmental management systems.

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Conflict and Stress

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Filters

Exam 20: Operations Control

The zero-defects approach for improving quality aims at cutting defects or defective service to zero.

Which of the following awards is administered by the National Institute of Standards and Technology to encourage efforts to improve quality and to recognize the quality achievements of U.S.companies?

Discuss just-in-time inventory control.Outline its strengths and weaknesses.

A major advantage of the six sigma approach for improving quality is that it removes the adversarial relationship that often exists between quality control inspectors and production employees.

For a customer,quality may comprise of variables such as service and appearance.

Which of the following statements is true about ISO 14000?

Discuss the features of the ISO 14000 standards and outline its goals.

The overall mission of traditional organizations is to meet or exceed customer satisfaction.

A cost control system indicates why a particular cost is out of control.

Which of the following approaches for improving quality is both a precise set of statistical tools and a rallying cry for continuous improvement?

Which of the following is an approach for implementing total quality management (TQM)?

Which of the following is true about the ABC approach to managing inventory?

The objective of a zero-defects program is to heighten awareness of quality by making everyone aware of his or her potential impact on quality.

The goal of ISO 14000 is to provide international _____ standards that are globally compatible.

Discuss the need for a total customer response program and outline the keys for successful implementation of the program.

Outline the features of the new ISO 9000 standards that were implemented in the year 2000.

Which of the following statements is true about a zero-defects program?

_____ inventories are used to buffer differences in the rates of flow through the various production processes.

_____ includes payroll taxes,retirement funds,group health insurance,and repairs and maintenance.

The ISO 14001:2004 is the standard companies use to establish their own environmental management systems.

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Conflict and Stress

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Filters