Question 1

People who collaborate ________.

Accepted Answer

A)  need to recognize that they may be motivated by different goals 
B)  cannot function unless they have different goals 
C)  rarely have conflicts arise due to working with different goals in mind 
D)  need to find solutions that address only one goal 
E)  are always motivated by the same goals 
A)  need to recognize that they may be motivated by different goals 
B)  cannot function unless they have different goals 
C)  rarely have conflicts arise due to working with different goals in mind 
D)  need to find solutions that address only one goal 
E)  are always motivated by the same goals

Question 2

When nonverbal signals reinforce your words, ________.

Accepted Answer

A)  listeners remember what you say better 
B)  your audience will not have confidence in your words 
C)  your nonverbal communication carries less weight than your words 
D)  you undermine your persuasiveness 
E)  your cues conflict with your message 
A)  listeners remember what you say better 
B)  your audience will not have confidence in your words 
C)  your nonverbal communication carries less weight than your words 
D)  you undermine your persuasiveness 
E)  your cues conflict with your message

Question 3

Which of the following statements is most likely to be true regarding the communication styles of women?

Accepted Answer

A)  Compared to men, women are more likely to communicate in ways that assert independence. 
B)  Compared to women, men are more likely to feel silenced. 
C)  Compared to women, men are more likely to communicate in ways that preserve equity and relationships. 
D)  Men tend to interrupt more than women do. 
E)  Compared to men, women are more likely to communicate in ways that assert power. 
A)  Compared to men, women are more likely to communicate in ways that assert independence. 
B)  Compared to women, men are more likely to feel silenced. 
C)  Compared to women, men are more likely to communicate in ways that preserve equity and relationships. 
D)  Men tend to interrupt more than women do. 
E)  Compared to men, women are more likely to communicate in ways that assert power.

Question 4

Analyzing the cause of a conflict serves no useful purpose.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following best exemplifies a costly mistake that can be attributed to passive listening?

Accepted Answer

A)  forgetting to reorder supplies and having work come to a standstill while you send an employee out to restock 
B)  taking an order so large that your factory has to run costly overtime shifts to meet the production deadline 
C)  failing to proof your report before making copies of it, and having to reprint them all after you realize this and correct the typos 
D)  scheduling two appointments for the same time and having to cancel on one of your clients at the last minute 
E)  mailing out a coupon giving customers 50% off on their orders because you misheard when your boss asked you to create a coupon for 15% off 
A)  forgetting to reorder supplies and having work come to a standstill while you send an employee out to restock 
B)  taking an order so large that your factory has to run costly overtime shifts to meet the production deadline 
C)  failing to proof your report before making copies of it, and having to reprint them all after you realize this and correct the typos 
D)  scheduling two appointments for the same time and having to cancel on one of your clients at the last minute 
E)  mailing out a coupon giving customers 50% off on their orders because you misheard when your boss asked you to create a coupon for 15% off

Question 6

Research suggests that focusing on the entire face, including both eyes and the mouth, when reading facial expressions is done by people from ________.

Accepted Answer

A)  China 
B)  Japan 
C)  Korea 
D)  Germany 
E)  all over the world, regardless of culture or geography 
A)  China 
B)  Japan 
C)  Korea 
D)  Germany 
E)  all over the world, regardless of culture or geography

Question 7

Which of the following terms refers to an oversimplified image or generalization of a group?

Accepted Answer

A)  quality circle 
B)  ethnocentrism 
C)  cultural stereotype 
D)  power distance 
E)  kizen group 
A)  quality circle 
B)  ethnocentrism 
C)  cultural stereotype 
D)  power distance 
E)  kizen group

Question 8

You need help on a project. So you approach a colleague and find him busily doing his own work.
-Describe how to best approach your colleague to make him listen to your request.

Accepted Answer

Your colleague is focusing on something

Question 9

All cultures around the world interpret facial expressions the same way.

Accepted Answer

A) True 
 B)False

Question 10

Relational conflicts ________.

Accepted Answer

A)  will simply go away if you ignore them 
B)  may be a nuisance but have no real business costs 
C)  have caused employees to reduce their commitment to the job 
D)  can only be solved by using accusatory rather than neutral language 
E)  cannot be helped by mediation or intervention from supervisors 
A)  will simply go away if you ignore them 
B)  may be a nuisance but have no real business costs 
C)  have caused employees to reduce their commitment to the job 
D)  can only be solved by using accusatory rather than neutral language 
E)  cannot be helped by mediation or intervention from supervisors

Question 11

Which of the following approaches to resolving conflicts is most likely to result in quick solutions, but often leads to relational conflicts?

Accepted Answer

A)  compromise 
B)  avoid confrontation 
C)  collaborate to find the best solution 
D)  accommodate 
E)  compete to win 
A)  compromise 
B)  avoid confrontation 
C)  collaborate to find the best solution 
D)  accommodate 
E)  compete to win

Question 12

Accusatory language focuses negative attention on the issue rather than on the person.

Accepted Answer

A) True 
 B)False

Question 13

Good teams are results-oriented, meaning the team's success is measured by results, not effort.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following terms best represents a culture that values punctuality and efficiency?

Accepted Answer

A)  high-context culture 
B)  polychronic culture 
C)  collectivist culture 
D)  low-context culture 
E)  monochronic culture 
A)  high-context culture 
B)  polychronic culture 
C)  collectivist culture 
D)  low-context culture 
E)  monochronic culture

Question 15

Body language, posture, and gestures ________.

Accepted Answer

A)  reveal little about the attitude of the speaker 
B)  can help you interpret attitude without listening to any words 
C)  only express attitudes of shame or uncertainty 
D)  should be interpreted without regard to facial expressions 
E)  must be interpreted independent of cultural context 
A)  reveal little about the attitude of the speaker 
B)  can help you interpret attitude without listening to any words 
C)  only express attitudes of shame or uncertainty 
D)  should be interpreted without regard to facial expressions 
E)  must be interpreted independent of cultural context

Question 16

In a high-context culture ________.

Accepted Answer

A)  direct conversation is the norm 
B)  people tend to get right to the point 
C)  people use unambiguous language to communicate 
D)  people rely on subtle cues 
E)  people use explicit language to communicate a message 
A)  direct conversation is the norm 
B)  people tend to get right to the point 
C)  people use unambiguous language to communicate 
D)  people rely on subtle cues 
E)  people use explicit language to communicate a message

Question 17

Observing behavior can help you interpret meaning, especially if the behavior is inconsistent with a spoken statement.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following statements includes a hedge?

Accepted Answer

A)  Um, well, we could, ah, merge the departments. 
B)  I may be wrong, but I think that merging the departments might be a good idea. 
C)  Merging the departments is definitely the way to go. 
D)  Pardon me for interrupting, but we should merge the departments. 
E)  We can merge the departments, can't we? 
A)  Um, well, we could, ah, merge the departments. 
B)  I may be wrong, but I think that merging the departments might be a good idea. 
C)  Merging the departments is definitely the way to go. 
D)  Pardon me for interrupting, but we should merge the departments. 
E)  We can merge the departments, can't we?

Question 19

Someone in a low-context culture would most likely say "no" directly.

Accepted Answer

A) True 
 B)False

Question 20

Carol approaches a coworker, shaking her head as she does so. With a frown on her face, she angrily asks, "Did you finish the report yet?"
-Describe the nonverbal communication in this situation. How does it impact the meaning of Carol's words.

Accepted Answer

Nonverbal communication refers to messag

People who collaborate ________.

When nonverbal signals reinforce your words, ________.

Which of the following statements is most likely to be true regarding the communication styles of women?

Analyzing the cause of a conflict serves no useful purpose.

Which of the following best exemplifies a costly mistake that can be attributed to passive listening?

Research suggests that focusing on the entire face, including both eyes and the mouth, when reading facial expressions is done by people from ________.

Which of the following terms refers to an oversimplified image or generalization of a group?

You need help on a project. So you approach a colleague and find him busily doing his own work. -Describe how to best approach your colleague to make him listen to your request.

All cultures around the world interpret facial expressions the same way.

Relational conflicts ________.

Which of the following approaches to resolving conflicts is most likely to result in quick solutions, but often leads to relational conflicts?

Accusatory language focuses negative attention on the issue rather than on the person.

Good teams are results-oriented, meaning the team's success is measured by results, not effort.

Which of the following terms best represents a culture that values punctuality and efficiency?

Body language, posture, and gestures ________.

In a high-context culture ________.

Observing behavior can help you interpret meaning, especially if the behavior is inconsistent with a spoken statement.

Which of the following statements includes a hedge?

Someone in a low-context culture would most likely say "no" directly.

Carol approaches a coworker, shaking her head as she does so. With a frown on her face, she angrily asks, "Did you finish the report yet?" -Describe the nonverbal communication in this situation. How does it impact the meaning of Carol's words.

Becoming a Successful Business Communicator

Managing the Communication Process

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés,

Getting the Job Interviewing and Following up

Filters

Exam 2: Working With Others: Interpersonal, Intercultural, and Team Communication

People who collaborate ________.

When nonverbal signals reinforce your words, ________.

Which of the following statements is most likely to be true regarding the communication styles of women?

Analyzing the cause of a conflict serves no useful purpose.

Which of the following best exemplifies a costly mistake that can be attributed to passive listening?

Research suggests that focusing on the entire face, including both eyes and the mouth, when reading facial expressions is done by people from ________.

Which of the following terms refers to an oversimplified image or generalization of a group?

You need help on a project. So you approach a colleague and find him busily doing his own work. -Describe how to best approach your colleague to make him listen to your request.

All cultures around the world interpret facial expressions the same way.

Relational conflicts ________.

Which of the following approaches to resolving conflicts is most likely to result in quick solutions, but often leads to relational conflicts?

Accusatory language focuses negative attention on the issue rather than on the person.

Good teams are results-oriented, meaning the team's success is measured by results, not effort.

Which of the following terms best represents a culture that values punctuality and efficiency?

Body language, posture, and gestures ________.

In a high-context culture ________.

Observing behavior can help you interpret meaning, especially if the behavior is inconsistent with a spoken statement.

Which of the following statements includes a hedge?

Someone in a low-context culture would most likely say "no" directly.

Carol approaches a coworker, shaking her head as she does so. With a frown on her face, she angrily asks, "Did you finish the report yet?" -Describe the nonverbal communication in this situation. How does it impact the meaning of Carol's words.

Becoming a Successful Business Communicator

Managing the Communication Process

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés,

Getting the Job Interviewing and Following up

Filters