Exam 8: Learning and Decision Making

________ is the idea that we learn by observing the link between our voluntary behavior and the consequences that follow it.

________ is the last step of behavioral modeling.

Juliet has just completed a twelve-week training course and now is back at work. Her boss should expect that she will be

When decision makers select the first acceptable alternative considered, the result is

People in organizations have the ability to learn through the observation of others, according to

Because of their tacit knowledge, experts sometimes cannot put into words why they know that a problem exists, why a solution will work, or how they accomplished a task.

One of Val's biggest challenges as the leader of a sales team is getting team members to fill out and file their paperwork properly at the end of the day. He has tried in a number of ways to get them to comply, but nothing seems to work. He does know that no one likes to lead the daily sales meeting, which is a task that revolves among the team members on a regular basis, and that gives him an idea. The best way to achieve the result he desires is to announce that employees who

The first step in the behavioral modeling process involves ________ processes.

________ knowledge is information that is relatively easily communicated and a large part of what companies teach during training sessions.

Renee has just told her subordinates that the company is about to invest in them by making a systematic effort to facilitate the acquisition of job-related knowledge and behavior. She is referring to

Groups of employees, or ________, work together and learn from one another by collaborating over an extended period of time.

Kate's firm does marketing research studies for film production companies, and this week they showed carefully selected test audiences a soon-to-be released blockbuster called Love, Explosions, and Laughter. Afterward they presented participants with a series of questions, including one that asked them to rate their favorite movie of all time. Production company executives were thrilled to see that viewers rated Love, Explosions, and Laughter higher than such classics as Citizen Kane and The Wizard of Oz, but most likely the reason for this was a decision-making bias known as

Organizations impart certain types of knowledge to employees through formal training, whereas some forms of information cannot be communicated through such training. Identify and compare the two types of knowledge these represent.

The notion that decision makers simply do not have the ability or resources to process all available information and alternatives to make an optimal decision is known as

Decisions that become somewhat automatic because people's knowledge allows them to recognize and identify a situation and the course of action that needs to be taken are known as ________ decisions.

For positive reinforcement to be successful, employees needs to see a direct link between their behavior and the desired outcome.

Organizations use four specific consequences to modify employee behavior. These are known as

The knowledge and skills that distinguish specialists from novices is referred to as

When behaviors are reinforced at random points in time, ________ is being used.

Beverly is the night manager at a motel near an interstate highway. In the wee hours of the morning, a tour bus breaks down and she is inundated with more than fifty unexpected guests. Rather than go into panic mode, however, she marshals the help of one other person on duty and speeds the tour group through check-in, placing them all in rooms in less than an hour's time. Though it took some effort, the whole process went relatively smoothly for Beverly because she has check in countless guests over the years. Handling the unexpected influx of guests involved a series of ________ decisions for her.