Question 1

When assumptions are made about others on the basis of their membership in a social group, this is

Accepted Answer

A)  a fundamental attribution error. 
B)  social identity theory. 
C)  projection bias. 
D)  a stereotype. 
E)  satisficing. 
A)  a fundamental attribution error. 
B)  social identity theory. 
C)  projection bias. 
D)  a stereotype. 
E)  satisficing.

Question 2

________ judgments are emotionally charged, arising through quick, nonconscious, and holistic associations.

Accepted Answer

A)  Ideation 
B)  Intuition 
C)  Heuristics 
D)  Consensus 
E)  Stereotyping 
A)  Ideation 
B)  Intuition 
C)  Heuristics 
D)  Consensus 
E)  Stereotyping

Question 3

New, complex, and unrecognized situations call for ________ decisions.

Accepted Answer

A)  rational 
B)  intuitive 
C)  nonintuitive 
D)  programmed 
E)  nonprogrammed 
A)  rational 
B)  intuitive 
C)  nonintuitive 
D)  programmed 
E)  nonprogrammed

Question 4

________ happens when the knowledge, skills, and behaviors used on the job are maintained by the learner once training ends and generalized to the workplace once the learner returns to the job.

Accepted Answer

A)  Heuristics 
B)  Transfer of training 
C)  Climate of transfer 
D)  Communities of practice 
E)  Escalation of commitment 
A)  Heuristics 
B)  Transfer of training 
C)  Climate of transfer 
D)  Communities of practice 
E)  Escalation of commitment

Question 5

Eric has never had any formal training in computer science, yet everyone at the office recognizes him as a genius with hardware and software. On numerous occasions, he has repaired a piece of equipment that seemed unsalvageable or helped someone recover a document they thought was lost forever. When asked how he always seems to know just the right solution, he just shrugs and says with a laugh that if anybody spent as much time messing around with computers as he has, then they would be able to do the same thing. This is an example of

Accepted Answer

A)  tacit knowledge. 
B)  transfer of training. 
C)  knowledge transfer. 
D)  learning orientation. 
E)  rational decision-making. 
A)  tacit knowledge. 
B)  transfer of training. 
C)  knowledge transfer. 
D)  learning orientation. 
E)  rational decision-making.

Question 6

Although it is not easily communicated, ________ knowledge could very well be the most important aspect of what we learn in organizations.

Accepted Answer

A)  nonprogrammed 
B)  intuitive 
C)  heuristic 
D)  explicit 
E)  tacit 
A)  nonprogrammed 
B)  intuitive 
C)  heuristic 
D)  explicit 
E)  tacit

Question 7

Jamarcus, a manager at the corporate headquarters of Shurway Shipping & Packing Supply, has just received a complaint about Wanda, a receptionist, having been rude a customer who called the office. After apologizing to the caller, Jamarcus asks Wanda to report to his office. Confronted with the situation, she says that she has been having a bad day and the caller was extremely rude to her. She apologizes and says she will not do it again. Jamarcus, knowing that Wanda has never had any negative interactions with clients in her ten years with the company, is inclined to believe that this particular caller was indeed rude, and he therefore takes no further action. This is an example of ________ attribution by Jamarcus.

Accepted Answer

A)  high distinctiveness resulting in an internal 
B)  high consistency resulting in an internal 
C)  low consistency resulting in an external 
D)  low consistency resulting in an internal 
E)  low consensus resulting in an internal 
A)  high distinctiveness resulting in an internal 
B)  high consistency resulting in an internal 
C)  low consistency resulting in an external 
D)  low consistency resulting in an internal 
E)  low consensus resulting in an internal

Question 8

Workers are rewarded after a certain amount of time, and the length of time between reinforcement periods stays the same, with

Accepted Answer

A)  a fixed ratio schedule. 
B)  a fixed interval schedule. 
C)  a variable ratio schedule. 
D)  continuous reinforcement. 
E)  a variable interval schedule. 
A)  a fixed ratio schedule. 
B)  a fixed interval schedule. 
C)  a variable ratio schedule. 
D)  continuous reinforcement. 
E)  a variable interval schedule.

Question 9

The entire process of reinforcement is a continuous cycle, and the repetition of behaviors is strengthened to the degree that reinforcement continues to occur.

Accepted Answer

A) True 
 B)False

Question 10

Tacit knowledge is

Accepted Answer

A)  readily available. 
B)  easily communicated. 
C)  highly personal in nature. 
D)  easy to acquire from books. 
E)  always conscious and accessible. 
A)  readily available. 
B)  easily communicated. 
C)  highly personal in nature. 
D)  easy to acquire from books. 
E)  always conscious and accessible.

Question 11

________ is the process of generating and choosing from a set of alternatives to solve a problem.

Accepted Answer

A)  Decision making 
B)  Knowledge transfer 
C)  Selective perception 
D)  Escalation of commitment 
E)  Continuous reinforcement 
A)  Decision making 
B)  Knowledge transfer 
C)  Selective perception 
D)  Escalation of commitment 
E)  Continuous reinforcement

Question 12

Discuss the steps an organization can take to foster learning. Provide an example of each.

Accepted Answer

Student examples will vary, but should r

Question 13

Tacit knowledge

Accepted Answer

A)  is based on experience. 
B)  exists as general information. 
C)  can be learned through books. 
D)  involves conscious and accessible information. 
E)  is easily transferred through written communication. 
A)  is based on experience. 
B)  exists as general information. 
C)  can be learned through books. 
D)  involves conscious and accessible information. 
E)  is easily transferred through written communication.

Question 14

When employees observe the actions of others, learn from what they observe, and then repeat what they have observed, they are engaging in

Accepted Answer

A)  learning orientation. 
B)  behavioral modeling. 
C)  positive reinforcement. 
D)  communities of practice. 
E)  performance-prove orientation. 
A)  learning orientation. 
B)  behavioral modeling. 
C)  positive reinforcement. 
D)  communities of practice. 
E)  performance-prove orientation.

Question 15

The senator was having trouble getting support for his pet piece of legislation, called The Omnibus Tax Increase Act. After soliciting input from his staff, he renamed it An Act to Protect the American Way of Life. Suddenly, public opinion was on his side, and he soon had the votes he needed. The reason lies in a decision-making bias known as

Accepted Answer

A)  recency. 
B)  contrast. 
C)  framing. 
D)  anchoring. 
E)  representativeness. 
A)  recency. 
B)  contrast. 
C)  framing. 
D)  anchoring. 
E)  representativeness.

Question 16

Employees at Pak-N-Sav, a discount grocery chain, know that they have to stay on their toes at all times. Mr. and Mrs. Kessler, the company founders, have been known to put on disguises and make unannounced visits to stores to make sure the staff is treating customers politely. This is an example of

Accepted Answer

A)  a fixed ratio schedule. 
B)  a variable ratio schedule. 
C)  a fixed interval schedule. 
D)  continuous reinforcement. 
E)  a variable interval schedule. 
A)  a fixed ratio schedule. 
B)  a variable ratio schedule. 
C)  a fixed interval schedule. 
D)  continuous reinforcement. 
E)  a variable interval schedule.

Question 17

________ is when we attribute our failures to external factors and our successes to internal factors.

Accepted Answer

A)  The ratio bias effect 
B)  The self-serving bias 
C)  The gambler's fallacy 
D)  Escalation of commitment 
E)  The fundamental attribution error 
A)  The ratio bias effect 
B)  The self-serving bias 
C)  The gambler's fallacy 
D)  Escalation of commitment 
E)  The fundamental attribution error

Question 18

Tacit knowledge is the kind of information that can be easily communicated during training sessions or using written manuals.

Accepted Answer

A) True 
 B)False

Question 19

Communities of practice are groups of employees who work together and learn from one another by collaborating over an extended period of time.

Accepted Answer

A) True 
 B)False

Question 20

The two contingencies of reinforcement that are designed to decrease undesired behaviors are

Accepted Answer

A)  punishment and extinction. 
B)  negative reinforcement and extinction. 
C)  punishment and positive reinforcement. 
D)  punishment and performance-avoid orientation. 
E)  negative reinforcement and performance-avoid orientation. 
A)  punishment and extinction. 
B)  negative reinforcement and extinction. 
C)  punishment and positive reinforcement. 
D)  punishment and performance-avoid orientation. 
E)  negative reinforcement and performance-avoid orientation.

When assumptions are made about others on the basis of their membership in a social group, this is

________ judgments are emotionally charged, arising through quick, nonconscious, and holistic associations.

New, complex, and unrecognized situations call for ________ decisions.

________ happens when the knowledge, skills, and behaviors used on the job are maintained by the learner once training ends and generalized to the workplace once the learner returns to the job.

Although it is not easily communicated, ________ knowledge could very well be the most important aspect of what we learn in organizations.

Workers are rewarded after a certain amount of time, and the length of time between reinforcement periods stays the same, with

The entire process of reinforcement is a continuous cycle, and the repetition of behaviors is strengthened to the degree that reinforcement continues to occur.

Tacit knowledge is

________ is the process of generating and choosing from a set of alternatives to solve a problem.

Discuss the steps an organization can take to foster learning. Provide an example of each.

Tacit knowledge

When employees observe the actions of others, learn from what they observe, and then repeat what they have observed, they are engaging in

Employees at Pak-N-Sav, a discount grocery chain, know that they have to stay on their toes at all times. Mr. and Mrs. Kessler, the company founders, have been known to put on disguises and make unannounced visits to stores to make sure the staff is treating customers politely. This is an example of

________ is when we attribute our failures to external factors and our successes to internal factors.

Tacit knowledge is the kind of information that can be easily communicated during training sessions or using written manuals.

Communities of practice are groups of employees who work together and learn from one another by collaborating over an extended period of time.

The two contingencies of reinforcement that are designed to decrease undesired behaviors are

What Is Organizational Behavior?

Job Performance

Organizational Commitment

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Personality and Cultural Values

Ability

Teams: Characteristics and Diversity

Teams: Processes and Communication

Leadership: Power and Negotiation

Leadership: Styles and Behaviors

Organizational Structure

Organizational Culture

Filters

Exam 8: Learning and Decision Making

When assumptions are made about others on the basis of their membership in a social group, this is

________ judgments are emotionally charged, arising through quick, nonconscious, and holistic associations.

New, complex, and unrecognized situations call for ________ decisions.

________ happens when the knowledge, skills, and behaviors used on the job are maintained by the learner once training ends and generalized to the workplace once the learner returns to the job.

Although it is not easily communicated, ________ knowledge could very well be the most important aspect of what we learn in organizations.

Workers are rewarded after a certain amount of time, and the length of time between reinforcement periods stays the same, with

The entire process of reinforcement is a continuous cycle, and the repetition of behaviors is strengthened to the degree that reinforcement continues to occur.

Tacit knowledge is

________ is the process of generating and choosing from a set of alternatives to solve a problem.

Discuss the steps an organization can take to foster learning. Provide an example of each.

Tacit knowledge

When employees observe the actions of others, learn from what they observe, and then repeat what they have observed, they are engaging in

________ is when we attribute our failures to external factors and our successes to internal factors.

Tacit knowledge is the kind of information that can be easily communicated during training sessions or using written manuals.

Communities of practice are groups of employees who work together and learn from one another by collaborating over an extended period of time.

The two contingencies of reinforcement that are designed to decrease undesired behaviors are

What Is Organizational Behavior?

Job Performance

Organizational Commitment

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Personality and Cultural Values

Ability

Teams: Characteristics and Diversity

Teams: Processes and Communication

Leadership: Power and Negotiation

Leadership: Styles and Behaviors

Organizational Structure

Organizational Culture

Filters