Question 1

Which of the following is not one of the stages of grief?

Accepted Answer

A) Bargaining 
B) Depression 
C) Dealing 
D) Acceptance 
A) Bargaining 
B) Depression 
C) Dealing 
D) Acceptance

Question 2

Which of the following is not the role of the medical assistant in communicating with patients?

Accepted Answer

A) Advising 
B) Listening 
C) Observing 
D) Responding 
A) Advising 
B) Listening 
C) Observing 
D) Responding

Question 3

Which of the following patients is probably in shock?

Accepted Answer

A) The patient who explodes over every little situation 
B) The patient who bargains with God to live a longer life 
C) The patient who remains calm and speaks clearly during conflict 
D) The patient who cannot think or move 
A) The patient who explodes over every little situation 
B) The patient who bargains with God to live a longer life 
C) The patient who remains calm and speaks clearly during conflict 
D) The patient who cannot think or move

Question 4

Which aspect of our communication is most likely to convey our true feelings and beliefs?

Accepted Answer

A) Nonverbal communication 
B) Verbal communication 
C) The way we verbalize a phrase or word 
D) Spoken words only 
A) Nonverbal communication 
B) Verbal communication 
C) The way we verbalize a phrase or word 
D) Spoken words only

Question 5

__________ influences the spatial separation that individuals maintain.

Accepted Answer

Proxemics
The study of the nat

Question 6

Which statement is false with regard to the interpretation of gestures and body language that you may encounter among the patients in a medical setting?

Accepted Answer

A) They are less significant than verbal communication. 
B) They vary widely in meaning. 
C) Knowledge of them will influence patient relations. 
D) They may require special accommodations. 
A) They are less significant than verbal communication. 
B) They vary widely in meaning. 
C) Knowledge of them will influence patient relations. 
D) They may require special accommodations.

Question 7

Even when two people are speaking at the same time, various channels of communication are used, such as:

Accepted Answer

A) words 
B) body language 
C) facial expressions 
D) all of the above 
A) words 
B) body language 
C) facial expressions 
D) all of the above

Question 8

What is the first step in avoiding prejudice when dealing with individuals?

Accepted Answer

A) Do not judge people by their appearance or lifestyle. 
B) Do not react negatively toward others. 
C) Treat all people with equal respect. 
D) Honestly examine and evaluate your own personal prejudices. 
A) Do not judge people by their appearance or lifestyle. 
B) Do not react negatively toward others. 
C) Treat all people with equal respect. 
D) Honestly examine and evaluate your own personal prejudices.

Question 9

The struggle that results from incompatible or opposing needs, drives, wishes, or external or internal demands is called malediction.

Accepted Answer

A) True 
 B)False

Question 10

Patients from other countries and cultures may need extra time to understand what is being said to them.

Accepted Answer

A) True 
 B)False

Question 11

Forceful behavior that is intended to dominate at times is __________ behavior.

Accepted Answer

aggressive
Aggressiv

Question 12

Jonathan often makes __________ remarks that offend his co-workers.

Accepted Answer

caustic
Ca

Question 13

A lack of feeling, emotion, interest, or concern is a defense mechanism called:

Accepted Answer

A) apathy 
B) compensation 
C) projection 
D) denial 
A) apathy 
B) compensation 
C) projection 
D) denial

Question 14

Georgia has acted very cool toward Ben for about a week.Ben asked if there was a problem between them, but Georgia replied that nothing was wrong.What passive-aggressive type is Georgia?

Accepted Answer

A) Blamer 
B) Pseudoaccommodator 
C) Avoider 
D) Mind reader 
A) Blamer 
B) Pseudoaccommodator 
C) Avoider 
D) Mind reader

Question 15

Lana constantly finds fault with the extern at her clinic.According to Lana, the extern does nothing right.An opening has come up at the clinic, and the extern seems likely to be hired for the position.Everyone likes the extern except Lana.Several days before the externship ends, Lana blames the extern for not locking the door to the drug room.What passive-aggressive type might Lana be?

Accepted Answer

A) Mind reader 
B) Trapper 
C) Blamer 
D) Contract tyrannizer 
A) Mind reader 
B) Trapper 
C) Blamer 
D) Contract tyrannizer

Question 16

Any biologic factor that precludes the communicator from sending or receiving accurate messages, such as not feeling well or being overly tired, is called __________ noise.

Accepted Answer

physiologic
Physiologic noise

Question 17

Pleasers are people who are most likely looking for:

Accepted Answer

A) achievement 
B) acceptance 
C) approval 
D) actualization 
A) achievement 
B) acceptance 
C) approval 
D) actualization

Question 18

The principal message you will give an American patient if you avoid eye contact while communicating is that you:

Accepted Answer

A) are angry 
B) are in a hurry 
C) do not understand what the patient is saying 
D) are not telling the truth 
A) are angry 
B) are in a hurry 
C) do not understand what the patient is saying 
D) are not telling the truth

Question 19

__________ is a lack of feeling, emotion, interest, or concern.

Accepted Answer

Apathy
Apathy is def

Question 20

When patients cry, the medical assistant should never:

Accepted Answer

A) ask what is wrong 
B) let patients leave without reasonable assurance they are safe 
C) tell the physician 
D) call the police 
A) ask what is wrong 
B) let patients leave without reasonable assurance they are safe 
C) tell the physician 
D) call the police

Exam 5: Interpersonal Skills and Human Behavior

Which of the following is not one of the stages of grief?

Which of the following is not the role of the medical assistant in communicating with patients?

Which of the following patients is probably in shock?

Which aspect of our communication is most likely to convey our true feelings and beliefs?

__________ influences the spatial separation that individuals maintain.

Which statement is false with regard to the interpretation of gestures and body language that you may encounter among the patients in a medical setting?

Even when two people are speaking at the same time, various channels of communication are used, such as:

What is the first step in avoiding prejudice when dealing with individuals?

The struggle that results from incompatible or opposing needs, drives, wishes, or external or internal demands is called malediction.

Patients from other countries and cultures may need extra time to understand what is being said to them.

Forceful behavior that is intended to dominate at times is __________ behavior.

Jonathan often makes __________ remarks that offend his co-workers.

A lack of feeling, emotion, interest, or concern is a defense mechanism called:

Georgia has acted very cool toward Ben for about a week.Ben asked if there was a problem between them, but Georgia replied that nothing was wrong.What passive-aggressive type is Georgia?

Any biologic factor that precludes the communicator from sending or receiving accurate messages, such as not feeling well or being overly tired, is called __________ noise.

Pleasers are people who are most likely looking for:

The principal message you will give an American patient if you avoid eye contact while communicating is that you:

__________ is a lack of feeling, emotion, interest, or concern.

When patients cry, the medical assistant should never:

Becoming a Successful Student

The Healthcare Industry

The Medical Assisting Profession

Professional Behavior in the Workplace

Medicine and Ethics

Medicine and Law

Computer Concepts

Telephone Techniques

Scheduling Appointments

Patient Reception and Processing

Office Environment and Daily Operations

Written Communications and Mail Processing

The Paper Medical Record Formerly Medical Records Management

The Electronic Medical Record

Health Information Management

Privacy in the Physicians Office

Basics of Diagnostic Coding

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Basics of Health Insurance

The Health Insurance Claim Form

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Medical Practice Management and Human Resources

Medical Practice Marketing and Customer Service

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Assisting With the Primary Physical Examination

Principles of Pharmacology

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Principles of Electrocardiography

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