Question 1

The principal reason for requesting feedback when communicating with patients is to determine whether they:

Accepted Answer

A) have a vision problem 
B) are cooperative 
C) understand what is being said 
D) are mentally alert 
A) have a vision problem 
B) are cooperative 
C) understand what is being said 
D) are mentally alert

Question 2

Something that is difficult to understand or perceive is:

Accepted Answer

A) internal noise 
B) perception 
C) subtle 
D) volatile 
A) internal noise 
B) perception 
C) subtle 
D) volatile

Question 3

Avoiders love the opportunity for a good fight.

Accepted Answer

A) True 
 B)False

Question 4

It is acceptable to let some time pass before dealing with conflict.

Accepted Answer

A) True 
 B)False

Question 5

Jessica resents Becki for receiving a promotion, so she constantly moves the items on the front desk around, which she knows bothers Becki.What passive-aggressive type is Jessica?

Accepted Answer

A) Avoider 
B) Gunnysacker 
C) Joker 
D) Trivial tyrannize 
A) Avoider 
B) Gunnysacker 
C) Joker 
D) Trivial tyrannize

Question 6

The first impulse usually felt when we experience conflict is:

Accepted Answer

A) to hit someone 
B) the fight or flight response 
C) to argue 
D) to plot revenge 
A) to hit someone 
B) the fight or flight response 
C) to argue 
D) to plot revenge

Question 7

Medical assistants should offer an explanation for their boundaries to co-workers.

Accepted Answer

A) True 
 B)False

Question 8

Sounds or factors outside the brain that interfere with the communication process are called:

Accepted Answer

A) internal noise 
B) feedback 
C) external noise 
D) channels 
A) internal noise 
B) feedback 
C) external noise 
D) channels

Question 9

A patient's stress level may be elevated just by being in the physician's office.

Accepted Answer

A) True 
 B)False

Question 10

When Terri has a conflict with a co-worker, she throws up every issue that has ever been a problem between the two of them.What passive-aggressive type might Terri be?

Accepted Answer

A) Blamer 
B) Kitchen sink fighter 
C) Mind reader 
D) Avoider 
A) Blamer 
B) Kitchen sink fighter 
C) Mind reader 
D) Avoider

Question 11

What is meant by the "litigious nature of today's society"?

Accepted Answer

A) Crowding has caused people to need more personal space. 
B) Patients are more likely to bring lawsuits than in the past. 
C) A growing diversity of cultures is represented in the United States. 
D) Fewer people have access to medical care. 
A) Crowding has caused people to need more personal space. 
B) Patients are more likely to bring lawsuits than in the past. 
C) A growing diversity of cultures is represented in the United States. 
D) Fewer people have access to medical care.

Question 12

Rhonda has not spoken to a co-worker for almost a month because of a dispute about their working hours.What factor will make resolving the conflict more difficult?

Accepted Answer

A) It is between co-workers. 
B) So much time has already passed. 
C) The co-worker does not seem to want resolution. 
D) A supervisor will have to help resolve the situation. 
A) It is between co-workers. 
B) So much time has already passed. 
C) The co-worker does not seem to want resolution. 
D) A supervisor will have to help resolve the situation.

Question 13

Setting boundaries at work helps to prevent misunderstandings and awkward situations.

Accepted Answer

A) True 
 B)False

Question 14

Choosing which relationships to enter into greatly increases the chance that they will be healthy relationships.

Accepted Answer

A) True 
 B)False

Question 15

Paula knows that although her hospital often treats celebrity patients, she cannot speak to the __________ and must refer requests to administration.

Accepted Answer

media
The media refers to agencies of ma

Question 16

When a message is __________, it is converted into intelligible form.

Accepted Answer

decoded
Converting a message i

Question 17

Which is not likely to be one of the factors that influence the first impression we make on others?

Accepted Answer

A) What we say 
B) What we do 
C) What we think 
D) How we look 
A) What we say 
B) What we do 
C) What we think 
D) How we look

Question 18

Nonconsensual touching may be considered __________.

Accepted Answer

battery
In today's litigious a

Question 19

When a person attributes an event or occurrence to causes outside himself or herself, the person is practicing __________.

Accepted Answer

externalization
Blam

Question 20

A person's public space is:

Accepted Answer

A) touching to 1 1/2 feet 
B) 1 1/2 to 4 feet 
C) 4 to 12 feet 
D) 12 to 25 feet 
A) touching to 1 1/2 feet 
B) 1 1/2 to 4 feet 
C) 4 to 12 feet 
D) 12 to 25 feet

Exam 5: Interpersonal Skills and Human Behavior

The principal reason for requesting feedback when communicating with patients is to determine whether they:

Something that is difficult to understand or perceive is:

Avoiders love the opportunity for a good fight.

It is acceptable to let some time pass before dealing with conflict.

Jessica resents Becki for receiving a promotion, so she constantly moves the items on the front desk around, which she knows bothers Becki.What passive-aggressive type is Jessica?

The first impulse usually felt when we experience conflict is:

Medical assistants should offer an explanation for their boundaries to co-workers.

Sounds or factors outside the brain that interfere with the communication process are called:

A patient's stress level may be elevated just by being in the physician's office.

When Terri has a conflict with a co-worker, she throws up every issue that has ever been a problem between the two of them.What passive-aggressive type might Terri be?

What is meant by the "litigious nature of today's society"?

Rhonda has not spoken to a co-worker for almost a month because of a dispute about their working hours.What factor will make resolving the conflict more difficult?

Setting boundaries at work helps to prevent misunderstandings and awkward situations.

Choosing which relationships to enter into greatly increases the chance that they will be healthy relationships.

Paula knows that although her hospital often treats celebrity patients, she cannot speak to the __________ and must refer requests to administration.

When a message is __________, it is converted into intelligible form.

Which is not likely to be one of the factors that influence the first impression we make on others?

Nonconsensual touching may be considered __________.

When a person attributes an event or occurrence to causes outside himself or herself, the person is practicing __________.

A person's public space is:

Becoming a Successful Student

The Healthcare Industry

The Medical Assisting Profession

Professional Behavior in the Workplace

Medicine and Ethics

Medicine and Law

Computer Concepts

Telephone Techniques

Scheduling Appointments

Patient Reception and Processing

Office Environment and Daily Operations

Written Communications and Mail Processing

The Paper Medical Record Formerly Medical Records Management

The Electronic Medical Record

Health Information Management

Privacy in the Physicians Office

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

The Health Insurance Claim Form

Professional Fees, Billing, and Collecting

Banking Services and Procedures

Financial and Practice Management

Medical Practice Management and Human Resources

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Emergency Preparedness and Assisting With Medical Emergencies

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Phlebotomy

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

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