Exam 12: Evaluation and Control

What method is particularly appropriate for measuring and rewarding the performance of top SBU managers and group-level executives when performance factors and their importance vary from one SBU to another?

Which one of the following is not a part of the evaluation and control of performance?

Which of the following is not one of the steps followed in the benchmarking process?

The worldwide cost of software piracy is estimated to be about $63 billion.

ROI stands for return on incentives.

Management audits have been developed to evaluate activities such as corporate social responsibility,functional areas such as the marketing department,and divisions such as the international division.

Performance is the end result of activity.

Which is the MOST commonly used measure of corporate performance (in terms of profit)?

If performance data and activity reports indicate undesirable performance as a result of inappropriate use of the strategic management process,operational managers must

Benchmarking involves openly learning how others do something better than one's own company so that one not only can imitate,but perhaps even improve on their current techniques.

Among the most important barriers to international trade are the different standards for products and services.

What responsibility center is judged for effectiveness rather than efficiency?

A type of responsibility center which is typically established whenever an organizational unit has control over both its resources and its products or services is a(n)

Which company experienced a tarnished reputation and scandal after experiencing behavior substitution when employees altered their behavior on the job to fit the reward system?

A survey of 600 business units found that compensation programs emphasizing bonuses and other incentives were most used in those units emphasizing

The difference between the pre-strategy and post-strategy values for the business is

Which of the following is not one of the reasons many executives do not conduct long-run performance evaluations,preferring to focus primarily on short-run performance?

Controls which measure variables that influence future profitability are called

A responsibility center which measures performance in terms of the difference between revenues (which measure production) and expenditures (which measure resources) is a(n)

Operating cash flow is also known as free cash flow.