Exam 9: Scheduling Appointments and Patient Processing

The medical assistant must remember that the physician will have other types of appointments that will need special notation in the appointment schedule, such as

Open office hours do not work well for most practices.

Wave scheduling may involve several patients arriving at the same time.

A quick, acute, and intuitive cognition is called _________________.

Competency as a result of training or practice is called ____________.

When an appointment is rescheduled, the first appointment date and time must be removed.

A matrix in the schedule

Uncertainty in new surroundings can often create ____________.

Every patient has the right to expect courteous treatment in a physician's office.

The best practice is to place a patient's chart so that the name cannot be seen by those in the hallways of the physician's office.

The appointment setting method by which a patient logs on to the Internet and views a facility's schedule to set his or her own appointment is called

Which of the following is true concerning the scheduling of new patients?

Sign-in sheets should not list the __________ for the patient's office visit.

Scheduling systems should be individualized to each specific practice.

When rescheduling an appointment, which of the following needs to occur?

Which of the following is not true regarding examination rooms?

The first prerequisite for scheduling an outpatient admission or procedure is

Many medical offices are not concerned enough about the _________________ aspect of the practice.

Glass partitions should never be used in today's medical offices.

Which of the following should be removed from the reception area as quickly as possible?