Question 1

The use of phonetic writing in the medical office can help you

Accepted Answer

A)  better understand medical abbreviations. 
B)  pronounce patients' names correctly. 
C)  learn the meaning of medical terms. 
D)  take notes quickly and accurately. 
A)  better understand medical abbreviations. 
B)  pronounce patients' names correctly. 
C)  learn the meaning of medical terms. 
D)  take notes quickly and accurately.

Question 2

The medical assistant should offer assistance only to patients who are obviously handicapped.

Accepted Answer

A) True 
 B)False

Question 3

An incidental disclosure

Accepted Answer

A)  cannot reasonably be prevented. 
B)  is limited in nature. 
C)  occurs as a result of another use or disclosure that is permitted. 
D)  All of the above. 
A)  cannot reasonably be prevented. 
B)  is limited in nature. 
C)  occurs as a result of another use or disclosure that is permitted. 
D)  All of the above.

Question 4

An obstetrician who devotes two afternoons a week to seeing pregnant patients is using an appointment scheduling method called

Accepted Answer

A)  wave scheduling. 
B)  advance booking. 
C)  grouping procedures. 
D)  modified wave scheduling. 
A)  wave scheduling. 
B)  advance booking. 
C)  grouping procedures. 
D)  modified wave scheduling.

Question 5

Any toys placed in the waiting area should be washable.

Accepted Answer

A) True 
 B)False

Question 6

A person who fails to keep an appointment without giving advance notice is called a

Accepted Answer

A)  disruption. 
B)  no-show. 
C)  cancellation. 
D)  reschedule. 
A)  disruption. 
B)  no-show. 
C)  cancellation. 
D)  reschedule.

Question 7

When a requested appointment time is not available, the medical assistant should

Accepted Answer

A)  explain why the time is not available and offer a substitute date and time. 
B)  insist that the patient accept the next available appointment. 
C)  immediately put the patient on a waiting list for that time slot. 
D)  suggest the patient see an alternate physician in the practice. 
A)  explain why the time is not available and offer a substitute date and time. 
B)  insist that the patient accept the next available appointment. 
C)  immediately put the patient on a waiting list for that time slot. 
D)  suggest the patient see an alternate physician in the practice.

Question 8

Time is one of the physician's most valuable commodities.

Accepted Answer

A) True 
 B)False

Question 9

An effective way to deal with patients who are always late for appointments is to

Accepted Answer

A)  refuse to schedule them after this happens several times. 
B)  have them wait until it is convenient for the physician. 
C)  advise them that they disrupt the office schedule. 
D)  give them the last appointment of the day. 
A)  refuse to schedule them after this happens several times. 
B)  have them wait until it is convenient for the physician. 
C)  advise them that they disrupt the office schedule. 
D)  give them the last appointment of the day.

Question 10

Approaching a situation with caution is using _______________.

Accepted Answer

expediency
Expedienc

Question 11

Which of the following is not true regarding chart placement in the medical facility?

Accepted Answer

A)  The chart should be placed in the door holder when the patient is ready for the physician. 
B)  Offices should develop convenient signals regarding chart placement that everyone understands. 
C)  Charts can be left in the examination room while the patient is waiting for the physician. 
D)  Charts may be placed in either the horizontal or the upright position in the door holder, depending on the physician's preference. 
A)  The chart should be placed in the door holder when the patient is ready for the physician. 
B)  Offices should develop convenient signals regarding chart placement that everyone understands. 
C)  Charts can be left in the examination room while the patient is waiting for the physician. 
D)  Charts may be placed in either the horizontal or the upright position in the door holder, depending on the physician's preference.

Question 12

All patients should leave the medical facility feeling that they were treated with ___________.

Accepted Answer

respect
All patients

Question 13

Patients who are returning to the office and have previously seen the physician are called _____________________.

Accepted Answer

established patients
Patients

Question 14

The principal advantage of using the wave method when designing the scheduling process is that it

Accepted Answer

A)  allows flexibility to accommodate the unpredictable. 
B)  gives priority to established patients. 
C)  provides more breaks for staff members. 
D)  enables the physician to see more patients each day. 
A)  allows flexibility to accommodate the unpredictable. 
B)  gives priority to established patients. 
C)  provides more breaks for staff members. 
D)  enables the physician to see more patients each day.

Question 15

If a thing is considered ____________, it is an indispensable part of a whole.

Accepted Answer

integral
Integral el

Question 16

An unexpected event that throws a plan into disorder is called a ______________.

Accepted Answer

disruption
An unexpe

Question 17

Patients understand if the physician's office is not completely clean, because most offices are busy facilities.

Accepted Answer

A) True 
 B)False

Question 18

Something conducive to comfort, convenience, or enjoyment is called a(n) __________.

Accepted Answer

amenity
An amenity i

Question 19

Advance preparation for the arrival of patients helps the day progress smoothly and in a relaxed manner.

Accepted Answer

A) True 
 B)False

Question 20

Journals for physicians may not be displayed as reading material in the reception area.

Accepted Answer

A) True 
 B)False

Exam 9: Scheduling Appointments and Patient Processing

The use of phonetic writing in the medical office can help you

The medical assistant should offer assistance only to patients who are obviously handicapped.

An incidental disclosure

An obstetrician who devotes two afternoons a week to seeing pregnant patients is using an appointment scheduling method called

Any toys placed in the waiting area should be washable.

A person who fails to keep an appointment without giving advance notice is called a

When a requested appointment time is not available, the medical assistant should

Time is one of the physician's most valuable commodities.

An effective way to deal with patients who are always late for appointments is to

Approaching a situation with caution is using _______________.

Which of the following is not true regarding chart placement in the medical facility?

All patients should leave the medical facility feeling that they were treated with ___________.

Patients who are returning to the office and have previously seen the physician are called _____________________.

The principal advantage of using the wave method when designing the scheduling process is that it

If a thing is considered ____________, it is an indispensable part of a whole.

An unexpected event that throws a plan into disorder is called a ______________.

Patients understand if the physician's office is not completely clean, because most offices are busy facilities.

Something conducive to comfort, convenience, or enjoyment is called a(n) __________.

Advance preparation for the arrival of patients helps the day progress smoothly and in a relaxed manner.

Journals for physicians may not be displayed as reading material in the reception area.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting with the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting with Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting with Surgical Procedures

Career Development and Life Skills

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