Question 1

The way to organize appointment scheduling so that it best supports the success of the practice is to

Accepted Answer

A)  schedule as many patients as possible throughout the entire day. 
B)  allow frequent rest breaks. 
C)  include a lot of time for the physician's administrative activities. 
D)  consider the preferences of the physician. 
A)  schedule as many patients as possible throughout the entire day. 
B)  allow frequent rest breaks. 
C)  include a lot of time for the physician's administrative activities. 
D)  consider the preferences of the physician.

Question 2

The statistical characteristics of human populations are called

Accepted Answer

A)  numbers. 
B)  perceptions. 
C)  demographics. 
D)  phonetics. 
A)  numbers. 
B)  perceptions. 
C)  demographics. 
D)  phonetics.

Question 3

A parent or guardian must accompany all children under the age of 10 into the exam room with no exceptions. Minors need a parent to consent to treatment in most cases.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true.

Question 4

If the patient brings a relative to the physician appointment, this implies that the patient consents to discussion of the patient's care with the relative.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following scheduling systems reduces the number of calls to the office and is available to the patient 24 hours a day?

Accepted Answer

A)  Computerized scheduling 
B)  Self-scheduling 
C)  Appointment book scheduling 
D)  Paper-based scheduling 
A)  Computerized scheduling 
B)  Self-scheduling 
C)  Appointment book scheduling 
D)  Paper-based scheduling

Question 6

Which information item is not included on the patient information form that new patients are required to complete?

Accepted Answer

A)  Social Security number 
B)  Name and address of nearest relative 
C)  Name of spouse, if applicable 
D)  Summary of medical history 
A)  Social Security number 
B)  Name and address of nearest relative 
C)  Name of spouse, if applicable 
D)  Summary of medical history

Question 7

A matrix is something in which a thing develops, originates, or takes shape.

Accepted Answer

A) True 
 B)False

Question 8

The term that means "relating to or arranged in a sequence" is ______________.

Accepted Answer

sequential
"Relating

Question 9

The medical assistant should follow all the following practices regarding patient arrivals except

Accepted Answer

A)  personally escorting patients from reception to the appropriate room. 
B)  telling patients the specific items of clothing to remove. 
C)  explaining exactly how to put on the exam gown. 
D)  having patients wait in the examination room instead of the waiting room. 
A)  personally escorting patients from reception to the appropriate room. 
B)  telling patients the specific items of clothing to remove. 
C)  explaining exactly how to put on the exam gown. 
D)  having patients wait in the examination room instead of the waiting room.

Question 10

It is possible to violate patient ______________ when using a sign-in register.

Accepted Answer

confidentiality
Sign-in sheets

Question 11

The patient should be given a(n) ___________ of times and dates when making a return appointment.

Accepted Answer

choice
Patients shou

Question 12

When informing patients that you must postpone their appointments because of the absence of the physician, it is good practice to

Accepted Answer

A)  give them the name of one or more alternative physicians. 
B)  explain exactly why the physician cannot see them. 
C)  offer them priority over patients already scheduled in the future. 
D)  be extremely apologetic about the inconvenience. 
A)  give them the name of one or more alternative physicians. 
B)  explain exactly why the physician cannot see them. 
C)  offer them priority over patients already scheduled in the future. 
D)  be extremely apologetic about the inconvenience.

Question 13

Which of the following should most often be added to a patient chart's on each visit?

Accepted Answer

A)  Medical history form 
B)  Progress notes form 
C)  Patient information sheet 
D)  Insurance information sheet 
A)  Medical history form 
B)  Progress notes form 
C)  Patient information sheet 
D)  Insurance information sheet

Question 14

The appearance of the reception room influences the patient's perception of the entire office.

Accepted Answer

A) True 
 B)False

Question 15

The medical assistant should take a patient's history in the reception area, where the patient can sit comfortably.

Accepted Answer

A) True 
 B)False

Question 16

A parent normally accompanies a child in the exam room unless the parent is suspected of _________________.

Accepted Answer

child abuse
If the parent is s

Question 17

A space of time between events is called a(n) ____________.

Accepted Answer

interval
A space of

Question 18

What is the best way to decide whether patients need special assistance in disrobing?

Accepted Answer

A)  Ask all patients if you can be of assistance. 
B)  Wait for patients to request help. 
C)  Use special consideration with patients who have a disability. 
D)  Offer help to patients who appear ill or upset. 
A)  Ask all patients if you can be of assistance. 
B)  Wait for patients to request help. 
C)  Use special consideration with patients who have a disability. 
D)  Offer help to patients who appear ill or upset.

Question 19

Placing the paperwork that new patients must fill out on the physician's Web site saves time during the new patient's first appointment.

Accepted Answer

A) True 
 B)False

Question 20

A crowded reception room means that the physician is very popular and competent.

Accepted Answer

A) True 
 B)False

Exam 9: Scheduling Appointments and Patient Processing

The way to organize appointment scheduling so that it best supports the success of the practice is to

The statistical characteristics of human populations are called

A parent or guardian must accompany all children under the age of 10 into the exam room with no exceptions. Minors need a parent to consent to treatment in most cases.

If the patient brings a relative to the physician appointment, this implies that the patient consents to discussion of the patient's care with the relative.

Which of the following scheduling systems reduces the number of calls to the office and is available to the patient 24 hours a day?

Which information item is not included on the patient information form that new patients are required to complete?

A matrix is something in which a thing develops, originates, or takes shape.

The term that means "relating to or arranged in a sequence" is ______________.

The medical assistant should follow all the following practices regarding patient arrivals except

It is possible to violate patient ______________ when using a sign-in register.

The patient should be given a(n) ___________ of times and dates when making a return appointment.

When informing patients that you must postpone their appointments because of the absence of the physician, it is good practice to

Which of the following should most often be added to a patient chart's on each visit?

The appearance of the reception room influences the patient's perception of the entire office.

The medical assistant should take a patient's history in the reception area, where the patient can sit comfortably.

A parent normally accompanies a child in the exam room unless the parent is suspected of _________________.

A space of time between events is called a(n) ____________.

What is the best way to decide whether patients need special assistance in disrobing?

Placing the paperwork that new patients must fill out on the physician's Web site saves time during the new patient's first appointment.

A crowded reception room means that the physician is very popular and competent.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting with the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting with Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting with Surgical Procedures

Career Development and Life Skills

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