Exam 9: Scheduling Appointments and Patient Processing

For legal purposes, what needs to occur when a patient fails to keep an appointment?

If a patient has been waiting longer than ________ minutes past his or her appointment time, the medical assistant should offer to reschedule the appointment.

When the physician is scheduled at outside facilities, the medical assistant must be sure to allow time for

Patients appreciate it when medical assistants consider the patient's time when performing duties in the facility and scheduling appointments.

Something in which a thing originates, develops, takes shape, or is contained is called a(n) __________.

Patients who are too talkative should be dismissed from the physician's care before they take up too much of his or her time.

A patient's anger may be a reflection of his or her pain or __________ of what the physician may discover during the examination.

A process required by some insurance carriers in which the provider must prove medical necessity before performing a procedure is called ___________________.

Which type of scheduling is an attempt to create short-term flexibility within each hour?

Which type of scheduling system is often used in an urgent care setting?

A(n) ____________ note helps track the patient's condition in the medical record.

Health records should never be left in the examination room to be picked up and read by a patient. When using an EHR, it is important to remember to log out of the computer when you are ready to leave the room.

If a patient has a poor experience at the physician's office, he or she will tell ____________.

The office should not keep any types of toys in the reception area.

When the office staff commits to making the patient feel welcome, success of the practice is _____________.

A process required by some insurance carriers in which the provider obtains permission to perform certain procedures or services or refers a patient to a specialist is called a preauthorization.

If the medical assistant's desk is in open view of the patients, it should be free of ____________.

Which types of outpatient procedures might be scheduled by the physician's office?

Periodically, ____________ calls will necessitate rescheduling of appointments.

If something is marked by accord in sentiment or action, it is said to be ____________.