Question 1

ISO 9000 is:

Accepted Answer

A)  A set of training standards 
B)  A set of quality standards 
C)  A set of TNA gaps 
D)  Level 5 of Kirkpatrick's model 
A)  A set of training standards 
B)  A set of quality standards 
C)  A set of TNA gaps 
D)  Level 5 of Kirkpatrick's model

Question 2

Traditional sales techniques are being replaced by more consultative approaches.

Accepted Answer

A) True 
 B)False

Question 3

Apprenticeship training is most common in the Trucking Industry?

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is TRUE of the School to Work Opportunities Act?

Accepted Answer

A)  federal grants are made to schools 
B)  employers must notify the government of plant closings 
C)  no training is encouraged by this act 
D)  none of the above are benefits of this Act 
A)  federal grants are made to schools 
B)  employers must notify the government of plant closings 
C)  no training is encouraged by this act 
D)  none of the above are benefits of this Act

Question 5

Which kinds of training may be needed to prepare new immigrants to enter the U.S.workforce?

Accepted Answer

A)  Basic skills 
B)  Homemaking 
C)  English as a second language 
D)  Both A & C will be needed 
A)  Basic skills 
B)  Homemaking 
C)  English as a second language 
D)  Both A & C will be needed

Question 6

Surveys have found that 73% of recent high school graduates lack:

Accepted Answer

A)  A driver's license 
B)  Grammar and spelling skills 
C)  Computer skills 
D)  The ability to speak English 
A)  A driver's license 
B)  Grammar and spelling skills 
C)  Computer skills 
D)  The ability to speak English

Question 7

All of the following are variables which predict team effectiveness except:

Accepted Answer

A)  A team pay system 
B)  Team spirit 
C)  Social support 
D)  Communication within the group 
A)  A team pay system 
B)  Team spirit 
C)  Social support 
D)  Communication within the group

Question 8

By 2018 the racial minorities will account for how much of the U.S.workforce?

Accepted Answer

A)  Over one-third 
B)  About 10% 
C)  Well over 50% 
D)  Almost 75% 
A)  Over one-third 
B)  About 10% 
C)  Well over 50% 
D)  Almost 75%

Question 9

A team is a group of individuals seen as linked in a social structure.

Accepted Answer

A) True 
 B)False

Question 10

TQM stands for Total Quality Management

Accepted Answer

A) True 
 B)False

Question 11

A license can generally be granted by:

Accepted Answer

A)  a professional organization 
B)  a state government 
C)  labor unions 
D)  a and b above 
A)  a professional organization 
B)  a state government 
C)  labor unions 
D)  a and b above

Question 12

Safety training is particularly important for?

Accepted Answer

A)  Sales managers 
B)  Production workers 
C)  Office workers 
D)  Executives 
A)  Sales managers 
B)  Production workers 
C)  Office workers 
D)  Executives

Question 13

Which of the following lists the common characteristics of designing basic skills/ literacy programs?

Accepted Answer

A)  performance test / one-on-one tutoring 
B)  performance test / small group discussion 
C)  aptitude test / small group instruction and one-on-one tutoring 
D)  aptitude test / large group instruction 
A)  performance test / one-on-one tutoring 
B)  performance test / small group discussion 
C)  aptitude test / small group instruction and one-on-one tutoring 
D)  aptitude test / large group instruction

Question 14

Customer service training does not need any financial incentive to be effective.

Accepted Answer

A) True 
 B)False

Question 15

A 1995 report by the Organization for Economic Cooperation and Development estimated that what percent of US adults had reading levels below primary school.

Accepted Answer

A)  5 
B)  21 
C)  50 
D)  2 
A)  5 
B)  21 
C)  50 
D)  2

Question 16

Technical training would include training in operating a computer driven machine?

Accepted Answer

A) True 
 B)False

Question 17

Basic skills/literacy education deals with upgrading reading,writing and computational skills.

Accepted Answer

A) True 
 B)False

Question 18

An effective Safety training would include all of the following except:

Accepted Answer

A)  Employee involvement 
B)  Management support 
C)  Regular safety training 
D)  A focus on training not monitoring standards and behaviors 
A)  Employee involvement 
B)  Management support 
C)  Regular safety training 
D)  A focus on training not monitoring standards and behaviors

Question 19

A team is:

Accepted Answer

A)  A group of individuals 
B)  A group of individuals seen as linked in a social structure 
C)  The members of any work department 
D)  Postal workers - all part of the postal team 
A)  A group of individuals 
B)  A group of individuals seen as linked in a social structure 
C)  The members of any work department 
D)  Postal workers - all part of the postal team

Question 20

The Worker Adjustment and Retraining Notification Act (WARN)requires:

Accepted Answer

A)  Unemployment pay for fired workers 
B)  60 days notice of plant closures for employers with over 100 employees 
C)  100 days notice of plant closures for employers with over 60 employees 
D)  notice only to senior managers of plant closings 
A)  Unemployment pay for fired workers 
B)  60 days notice of plant closures for employers with over 100 employees 
C)  100 days notice of plant closures for employers with over 60 employees 
D)  notice only to senior managers of plant closings

ISO 9000 is:

Traditional sales techniques are being replaced by more consultative approaches.

Apprenticeship training is most common in the Trucking Industry?

Which of the following is TRUE of the School to Work Opportunities Act?

Which kinds of training may be needed to prepare new immigrants to enter the U.S.workforce?

Surveys have found that 73% of recent high school graduates lack:

All of the following are variables which predict team effectiveness except:

By 2018 the racial minorities will account for how much of the U.S.workforce?

A team is a group of individuals seen as linked in a social structure.

TQM stands for Total Quality Management

A license can generally be granted by:

Safety training is particularly important for?

Which of the following lists the common characteristics of designing basic skills/ literacy programs?

Customer service training does not need any financial incentive to be effective.

A 1995 report by the Organization for Economic Cooperation and Development estimated that what percent of US adults had reading levels below primary school.

Technical training would include training in operating a computer driven machine?

Basic skills/literacy education deals with upgrading reading,writing and computational skills.

An effective Safety training would include all of the following except:

A team is:

The Worker Adjustment and Retraining Notification Act (WARN)requires:

Introduction to Human Resource Development

Influences on Employee Behavior

Learning and HRD

Assessing HRD Needs

Designing Effective HRD Programs

Implementing HRD Programs

Evaluating HRD Programs

Employee Socialization and Orientation

Coaching and Performance Management

Employee Counseling and Wellness Services

Career Management and Development

Management Development

Organization Development and Change

HRD and Diversity: Diversity Training and Beyond

Filters

Exam 9: Skills and Technical Training

ISO 9000 is:

Traditional sales techniques are being replaced by more consultative approaches.

Apprenticeship training is most common in the Trucking Industry?

Which of the following is TRUE of the School to Work Opportunities Act?

Which kinds of training may be needed to prepare new immigrants to enter the U.S.workforce?

Surveys have found that 73% of recent high school graduates lack:

All of the following are variables which predict team effectiveness except:

By 2018 the racial minorities will account for how much of the U.S.workforce?

A team is a group of individuals seen as linked in a social structure.

TQM stands for Total Quality Management

A license can generally be granted by:

Safety training is particularly important for?

Which of the following lists the common characteristics of designing basic skills/ literacy programs?

Customer service training does not need any financial incentive to be effective.

A 1995 report by the Organization for Economic Cooperation and Development estimated that what percent of US adults had reading levels below primary school.

Technical training would include training in operating a computer driven machine?

Basic skills/literacy education deals with upgrading reading,writing and computational skills.

An effective Safety training would include all of the following except:

A team is:

The Worker Adjustment and Retraining Notification Act (WARN)requires:

Introduction to Human Resource Development

Influences on Employee Behavior

Learning and HRD

Assessing HRD Needs

Designing Effective HRD Programs

Implementing HRD Programs

Evaluating HRD Programs

Employee Socialization and Orientation

Coaching and Performance Management

Employee Counseling and Wellness Services

Career Management and Development

Management Development

Organization Development and Change

HRD and Diversity: Diversity Training and Beyond

Filters